Repaired my very favorite sandals. The wait time is a bit long but understandable. He gets way…read morebehind because he's so good.

Decently priced, very nice and helpful staff. He was very honest too, the repaired I needed was…read moresomething that was beyond his capabilities. Super nice will totally recommend!

The folks are extremely friendly and replaced the heel thingys (my word) on my favorite pair of red…read moreboots. I highly recommend.

Back again for another review two years after my last one--the quality and service is just as…read moresuperb as it was then. Had sole protectors and heel guards applied to a new pair of Weejuns because I want these $200 shoes to last, and couldn't be happier with the workmanship. I highly recommend Franzone Shu Repair and hope they're around for a long time to come. Do check the hours before making a trip because they're limited compared to many retail businesses!

We're so happy with Simoneaux Boot and Shoe Repair. They have never disappointed us with their…read morerepair of our boots, shoes, belts and hats. Friendly and reasonably priced, they also finish our work when promised. Patty S.

Needed to have a couple pair of high heels repaired. Expected to drop off and wait a couple weeks…read morefor the repair to be made. They were able to make the repair on the spot, saving me a trip! Owner was very kind and accommodating. Thank you!

This was a great find!! I am so glad I went to Brooks Shoe Shop!! He repaired my favorite pair of…read moreduck boots! And, in record time!!! He knows what he's doing!! Support your local business.

This is such a precious place with Old School ways of treating people. The owner is not only kind…read moreand genuine, but he is good at his trade. I have used him for 40 years and I have never been unhappy with the results of his hard work. His hours have changed but he is always willing to go the extra mile to help with any of your leather needs. Such a Great Guy. Thank you Sir for your honesty and integrity. Lynn Talbot

Suitcase that came partially unstitched between zipper and suitcase (hard case). The zipper was…read morefine. They looked it over and insisted there would be no problem fixing it. I went to pick it up a couple weeks later when it was done and the corner was cracked. Obviously, weight was put on that area to adjust so they could stitch it. I pointed it out to them, and they said it must have been that way when I dropped it off. Why would I have bothered to drive an hour to get to Panama City Beach, (a 2 hour round trip) and pay money to get it fixed, if it was cracked before I dropped it off? They refused to take responsibility. No wonder they demand payment ahead of time. Great customer service from the guy I dropped it off too, but terrible customer service from the guy I picked it up from.

They are fabulous there. So friendly and helpful. They aren't happy unless you are with the work…read morethey've done. They go above and beyond to make sure the work is done right and your shoes fit perfect. Couldn't ask for better customer service. Prices are reasonable too.

They did a good job on my dress slacks and got the stain out with no residue. It was a 4 day…read moreservice, reasonably priced.

I have been using them since I moved to Pensacola. I always wait until I have a fairly large…read moreamount. Where I lived before, I NEVER an issue, with loss, damage or turn around. Today's experience very different I go out in with 7 slacks and 14 shirts. Ok, it's a lot. But I am told they are already pushed back to Monday. I tell them I need the clothes back by Sat. 1) they reply we aren't open on Saturday. What dry clean business isn't open on Saturday? 2) they can TRY to have it by Friday. I said "I'm leaving on trip Monday and I will be gone a month. I need the clothes ON Friday". Response again, "We can TRY" I said, try isn't good enough and apparently neither is modern cleaners. This is no way to run a business. Especially for the price they charge. More than many others in the area. I won't be returning. Oh, the last time I went they lost a shirt they never recovered. THUMBS DOWN. Giving a two because SOMETIMES they did alright.

I came in thinking I'd have to leave my sandals for a repair, but he took a look, marked them, and…read morefixed them right there while I waited. He made small adjustments that completely changed how they fit--now they're perfect. He was so kind and generous, and it honestly made my day. That kind of service is rare, and it says a lot about the care he puts into his work. There's a reason this place has been around for over 100 years. I'll absolutely be back with more shoes.

Shoe repair is becoming a lost trade but this business has stood the test of time at 100 years old…read more My Mother used to bring me here as a child many, many years ago. I took a favorite pair of shoes here today and they were too tight but slipped up and down on my heel. Dauphines was able to stretch the toe box and add insoles to make the shoes comfortable and secure on my feet. Thank you Dauphines!!

Excellent work on some of significant others favorite cowboy leather boots. He kept the vintage…read moreused look but replace sole. Very reasonably on price.

The work was quality but it took two weeks longer than they said it would be. There is no answering…read moremachine to leave a message and the owner never answers the phone. I tried calling 5 times and was ready to contact the Sheriffs office but he finally answered on my very last attempt. The price was fair but it was stressful not knowing what was going on with my sons $200 cowboy boots.