Very accommodating for last minute Americans needing a massage. Wonderful massages, wonderful…read morehost, one of the most beautiful facilities I've ever seen. I greatly appreciate all the help and felt so wonderful after the massage!

Two weeks of traveling and my body was so fatigued, I was in dire need of a massage. I found this…read moreplace after several attempts (they are a bit hidden), made a reservation with a deposit. The day of my massage, I got lost trying to get to them in the pouring rain. I arrived to my appointment 1 hour late and soaked to the bone from the rain. They were amazing! Not only did they welcome me with open arms, they took me in right away kept my appointment. Luna was my massage therapist and she was amazing. She did a fantastic job and even made some suggestions on some problem areas that were holding tension. If you are looking for a spa and need a massage, be sure to stop into this place, it's worth every effort to find them, they CARE about the people who find them. Luna is amazing but they are all kind and gentle with their guests.

We stayed here twice during a longer visit to Florence. Both times we had a fantastic experience…read more The service was exceptional and the spa amenities (sauna and hot tub) were appreciated after a long day of sightseeing. Breakfast was amazing with fantastic and engaging staff. The hotel is located in a quieter area than most of the tourist attractions, which was a bonus for a quieter, more relaxing stay. Restaurants, a small supermarket, and public transportation were nearby and easily accessible. We hope to stay again on a future trip to Florence!

We stayed here for 2 nights and everything was wonderful. The hotel staff was friendly,…read moreaccommodating, and very helpful. They have a 24/7 concierge who helped us call cabs and give us suggestions. The location is away from the main hustle and bustle but close enough to walk to everything. The bed was bigger than the beds usually are in Italy and it was also comfortable. We could not hear any noises from the lobby or the street from our room. The ambiance was elegant and everything was super clean. They have a full hotel bar and breakfast in the morning. The breakfast here is delicious! They have a buffet style option AND they also offer items off of a breakfast menu for free. I'd highly suggest the banana Nutella French toast and vegetarian omelette. They also have a spa downstairs with a sauna, a steam room, infrared showers, a quite room, and a sitting pool. If I come back to Florence again I will definitely be staying here.

What can I say that hasn't already been said? Nothing really. IYKYK. It's an experience that,…read morehaving traveled all over the world, I have never seen matched. We chose the 5 hour session and time flew by. If still wasn't enough to come close to trying everything. The included RITUALS are un-freaking-believable! They happen every 1/2 hour. I had the essential oils hot herb sauna, the body scrub wet hammam sauna, and the facial zen sauna. Each included a presentation of Italian "throw the pizza dough" style towel show that was both impressive and felt absolutely amazing as the hot air would punch you in the face. It was glorious and not to be missed! I would typically include photos, but phones aren't allowed. You'll just have to experience it yourself.

It is an excellent place and has a great atmosphere with a lot of choices. The only downside is the…read morelocation and distance to the city, and transport system, but it's an excellent place for relaxing.

We had an absolutely incredible experience staying here while visiting Florence. The hotels…read morelocation was very central to the best gelato stores, shopping, pizza, and restaurants. The hotel room is spacious and we loved the views on the water. What blew us away though, was the service. The hotel staff went above and beyond to make us and our 10 month old son welcome to the city. They were extremely accommodating, respectful, and kind. They helped us get a reservation to the best restaurants, even trattoria Zaza on late notice. When we were trying to get a taxi, but the roads were shut down because of a protest at the edge of the river, Bilal and Omar carried our bags over a mile to the train station and helped us find additional routes to make sure we didn't miss our flight. I didn't know that level of service existed!!! Thank you to everyone who made our stay so comfortable and welcoming! We'll definitely be coming back and recommending to everyone.

Hotel Lungarno is centrally located in Firenze, right along the Arno River, and about a 15 min walk…read morefrom the central train station. We stayed here 3 nights and used it as a base to visit other cities (Cinque Terre, San Giminano, etc). The ceilings here are huge and the rooms spacious, albeit very dark. We had a second floor room, so unfortunately we picked up a lot of the hallway and entryway noise. Service was very friendly and courteous, and made for a great experience overall. The hotel also provides a breakfast and has an outdoor bar area- but we did not take part with either. Overall I rate this hotel 4 solid stars and good value for the price and location.

I had a great first few experiences here but then my most recent manicure they told me would be 48…read moreeuros. When I go to pay they charge me 60 euros. So I simply ask why? And I believe it was the owner who immediately begins yelling at me. Of course I'm going to pay for the service I just got done, I simply just wanted to know why it was more expensive than what I was originally told. I stay calm while she keeps screaming at me telling me I need to be more appreciative, at this point I am completely taken aback by this unprofessional way to treat a client. She keeps yelling at me and tries to chagrge me 70 euros I pay the 60 she originally asked for and leave. Never going back again, the service wasn't even worth this. Don't go here they'll charge you different prices everytime. They treat you with disrespect if you ask a simple question. I am completely upset, saddened, and will never recommend this to anyone ever again.

This place is amazing and beautiful! Staff was very friendly and Dalida is funny and a wonderful…read morenail tech!

I recently visited 'body care' (what a name) as part of a smartbox gift from friends. We sort of…read morewaited until the very last minute to book something (woops) but I was pretty excited to see any sort of 'spa' in Florence around piazza liberta. What was included was a visit to the thermal pools inside, sauna, turkish bath and a face mask. Walking in, it sort of feels like you've entered another dimension. One where many others are redeeming their smartbox offers too. We went to the bath and got changed (we were told to bring our own robes and towels) in a tiny dressing room and then were given a tour of the small pool and relax area. It was ok, just to pools with thermal water and hydro-massage, it would have been better for only two people, but there were women ahead of us so it was a bit tricky to enjoy our time there without accidentally 'thigh-hugging' a stranger. In any case, we did enjoy the sauna and turkish bath which are well-maintained. The face mask is where things get a little murky for me. Typically in a spa setting, I am used to a little music, or quiet-time but the lady doing the face mask was intent on one thing, to sell me more spa treatments. The entire time she asked if I wanted to upgrade the treatment or book more, which was pretty uncomfortable when you just want to enjoy the present someone gifted. I stuck to my guns and said 'we shall see' which obviously displeased her. All in all, our experience was three-star, not great, not bad - just ok. And I really think they need to lay off the hard sell. I was in the relax room where someone was also getting a face mask and the speal was happening their too, no one was allowed to get any rest. Also the face mask ended up having some sort of reaction on my skin, but that could have just been me..

I went here for a city spa retreat with my coworkers and we got to relax in the spas and have…read moremassages. The spa has jacuzzi baths with dry and steam saunas. It is very relaxing and makes a great gift to a coworker or a friend who appreciates being pampered, it's not overly fancy or posh and perfect for a simple spa getaway in the city