Terrible experience - if I could possibly give this place zero stars I would.
I arrived early, because usually floatation centers want you to have time for an intake process. However the center was shut, and nobody was answering the phone. It was an extremely hot day, so I then had to deal with the discomfort and inconvenience of a long wait. I was joined by two other people who were also waiting.
The owner arrived 5 minutes after the float was supposed to start, saying that his employee hadn't been able to come and so he had to step in the last minute. No explanation as to why he hadn't called to let us know.
When we got into the building he suddenly realized that he had double booked the space - there were just two floatation tanks and three people. As the other two were a couple he suggested that they float together in the same tank! They'd never been floating before, and I had to intercede and tell them that this was a ridiculous idea. The couple rebooked, and I watched in disbelief as the owner didn't offer them any kind of discount as compensation for his mistake. He barely even apologized.
I awaited my intake process. But there was none - apparently Float Om doesn't think that it's important to know what medical conditions you may have, or to get emergency contact details in case there's an issue.
Instead, the owner tried to upsell me a bunch of products - first his photography, then his essential oils, and then he offered me a CBD oil (despite the fact that most other centers will expressly tell you to categorically not take any substances before you float, and that testing a new product just before floating clearly isn't the wisest choice.)
They took me into the floatation room and it absolutely reaked of sulfur. They assured me that it was "just" the shower, and that there was problem with the drains in the building. Why not let your clients know in advance if you have a plumbing issue?! Most people I know don't want to spend $60 to lay in a room that stinks of sulfur!
I asked to be moved to the other floatation room. When I got into the room I asked for vaseline, as I had some cuts to protect, and my experience in the past is that this has always been provided. They had none available. Looking around the room I suddenly realized that there was also no hairdryer, no mirror, and when I looked in the shower there was just this disgusting bottle of unlabelled brown liquid - no indication if it was body wash, shampoo, or hair conditioner. When I've been floating in the past all such amenities have been provided.
The floor was this very unsanitary looking mat which hurt when walking barefoot, and everything in the room looked completely run down - from the rust in the shower frame, to the wooden chair they had in the corner that looked like it had been rescued from a garbage dump.
Determined to make the most of it I got into the tank. Immediately I knew something was wrong - my neck wasn't floating properly - it was elevated at an awkward angle. I have NEVER had this happen in a floatation tank before. My guess is that there was insufficient salt in the tank. I tried to use the neck cushion that they provided, but it totally ruined the sense of gravity loss, which is the entire reason why I pay to float.
Furthermore, the tank smelt incredibly musty. I tried to lay there and not think about it, but after a few minutes I couldn't take it any more. It felt unsanitary and, having studied tank hygiene quite thoroughly in the past (I've been considering buying my own tank) I know how seriously bad things can go when the water is unclean. Things that are clean don't smell - bad smells come from bacteria. Given how incredibly musty the smell in that tank was, I highly suspect that there was an inadequate level of sanitation.
I got out of the tank after about ten minutes, determined to leave. I went to the shower, and the moment that I turned it on that vile sulfur smell arose from that shower too. It was disgusting!!! I quickly rinsed off a bit of the salt, but obviously under those conditions couldn't get anywhere near as clean as I would have liked.
I left the room, determined to confront the owner. However, to my shock, I found that the center had been abandoned. The owner had literally left me floating there completely unmonitored!!! I stood there for a couple of minutes, calling out for the owner and poking my head into rooms trying to find him. When it was clear that he wasn't in the building, I left, completely disgusted that someone would be so careless. (I mean...what if someone has a bad floating experience and there's no one there to help them?! What if they have an accident?!)
I left the center covered in salt, which on a hot summer day was deeply unpleasant. It took me an hour to get home, during which time my skin was burning. read more