Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

The technician did a great job and updated our plumbing connectors along with installing the new…read morefaucet.

Used Zoom Drain Richmond location last week for a sewer issue. Everything from start to finish went…read moregreat! Booked online the appt, it had several options with a 4 hour window. A representative called and confirmed it. They came out as agreed. Kris the technician came out with 2 helpers. They listened to my concerns carefully looked at and diagnosed the sewer issue, and offered a few different suggestions. Some quick fixes, mid term and long term options. All 3 guys were so nice and helpful and didnt make me feel pressured at all for any service. I will gladly use them again and give them as a recommendation.

I feel that zoom Drain is an utter scam. they came to my home and said they took 3 buckets for…read moregrease from our drain clean out. All was good for 35 day and then the same problem returned .... slow drain and back up in garage sink. A call was made and the two service technician came and said:" the drain was full of grease again. How could that be it took 25 years for the drain to run slow and now they either did not do a complete job or they are scamming us. They charged for 1,000.00 and wanted another 1,000.00 on the return visit. is this a company you can trust ?

I had an emergency situation and Bravo was recommended by another plumbing contractor. Same day…read moreservice and the service was A1. Jose, the technician, ran a camera down my drain line, snaked out the drain line, did the camera again and resnaked the line and again ran the camera. The line was watertested throughout the process until Jose was satisfied that the problem was addressed. I can't say enough good things about this company (and especially Jose) The value was great. He left the place cleaner than he found it. Ken Gray

I called Bravo Jetting Solutions after my regular plumber recommended their services for clearing…read moreour kitchen drain line. I was very pleased with the results. Jose explained every step of the hydro jetting process and answered all my questions. I really appreciate that they gave their price up front. Jose was careful to protect my hardwood floor and the inside of my kitchen cabinet. I was able to watch the display on the scope and Jose explained what I was seeing. He captured some of the video and sent it to my phone. I highly recommend this company.

What I thought was a good honest business man turned out to be a disrespectful crook. He performed…read moreseveral services our property. The last was a pretty big job. Less than two weeks after the job the same problems are happening. When he old is what he did would fix the problem. When advised of the problems he said his work had nothing to do with it. Then when the same problem occurred again he said he was too booked to Followup when we now have two non working toilets, water shooting out the clean out in garage. This is after having our pipes redone by this business, having our main hydro jetted, both toilets snaked and more. His response was so rude and disrespectful I was so taken back. I will have another company look at the wok he did and will pursue legal actions if he was negligent on our job. Don't use this guy! He doesn't guarantee his work. He thinks giving you a discount means he can treat you disrespectfully and do shotty work.

Shawn was efficient and went above and beyond with his work. We hired Shawn to hydro jet our roof…read morevent due to a blockage in our line. Not only did he do this quickly, but he worked around our needs. When we let him know we put our dogs out back, he was happy to get to the vent from the front yard. Shawn then snaked our line after the hydro jet just as a second precaution. And to our surprise, Shawn even cleaned our sink which had sitting water and gunk for multiple days. Shawn was extremely well priced and I would hire him again tomorrow. Would recommend to anyone needing plumbing help! We were able to get a quote from him in a matter of minutes. Give him a call for any plumbing needs!

Came quickly. Has to wait just an hour. Said $98 to come and diagnose. That's fair…read more But on arrival, they told me $450 to run the rooter. Not told this in advance. Work was fine but not happy spending $550

Called because of a plugged septic in my rental house near thanksgiving. Plumber tried three times…read moreto clear then told me he would need to jack hammer basement floor to replace dropped line. Estmate $2400 he said he would by pass company and do it on the side. He told m he makes christmas money doing side jobs. I rented snake and cleared first time. Told my rental mngt company they said he has done this several times 1 yr later sewer still working fine. Will never use again

**STAY AWAY**…read more Requested a quote for disposal and faucet replacement. This person was the first to respond and very quick to set up an appointment. Requested $89 up front to secure appointment. Day of the appointment came and I texted to verify arrival. I received no response. I tried to call the number I was texting. It clearly went to this person's phone; however, it immediately went to voicemail. It has been a week since I've received any communication. I've asked him to simply send the money back, but I'm sure it's long gone. DO NOT USE THIS BUSINESS.

Unprofessional, unreliable, and unresponsive…read more Scheduled service to install gas shutoff valve via Yelp. Did not show up. Plumber called the next day around 4PM, sorry he didn't get the Yelp notice until the next day. Asked if I still need service and said he was available now and his GPS was 29 minutes away from my address . Half hour later or so I got a text asking to send a pic of the current piping so he could get the right valve. Sent a pic, including a yard stick for perspective Over an hour later a plumber named Jason finally shows up, looks at the gas line and says he has to go to "Big Box Store". "Big Box Store" is about a 10 minute drive. Forty five minutes or so later Jason returns and tries a couple of valves. A few minutes later Jason tells me that I have old pipes and the valves don't fit. He has to go to a plumber supply store to find an adapter. At this point it's after 7PM and Jason says he will have to come back tomorrow afternoon. Jason snips the female adapter off the existing flex tube for reference. Then he says to pay him half the quote now and the other half tomorrow. So I get my check book. Jason balks and says he can't get to the bank anytime soon, can I pay cash. I ask for a receipt, expecting some kind of professional receipt. Dude tears off a piece of paper and writes in pencil how much I paid, how much I owe, the date, and a scribble that I assume is Jason's signature. Jason packs up his tools, but not before asking which tools are his and which are mine... Around noon the following day, I sent Jason a text asking if he found the right valve. Jason texts back thanking me for reminding him. A few minutes alter Jason sends me a text to send him a text when I get home from work.. When I left work, I sent him a text that I should be home in 20 minutes. I get home and had not received a reply so I call Jason and get no answer. A few minutes later, Jason sent a text that he will be there shortly An hour later I call for an ETA, again no answer. I get a text that he hasn't forgotten me, but needs to go get fuel. It doesn't take an hour to go to the gas station. An hour after that, Jason sends another text that he will be a few more minutes because he is trying to figure out how to get fuel. After another hour, I called Jason and this time he actually answers. Sorry bud, I don't have any diesel or any money for fuel or smokes. Can't get out to there tonite. At this point I'm not too pleased and remind Jason that he's not the only one without any gas. He turned off the main last night so I don't have heat or hot water. I paid in cash last night. How you does he not have any money for fuel? Eventually, Jason is like "Alright man, I'll go to 'Big Box Store' and pick up a valve". So I had to remind him about going to look for the adapter. I got the feeling that Jason had totally forgotten what happened the previous day Oh yeah yeah yeah, now Jason remembers. So he doesn't have a valve or an adapter, but he does has a cap. He'll be out soon to put a cap on the open gas line in the kitchen. Then Jason laments that he might run out of gas but he will be out soon. Needless to say, Jason never showed. I think he realized a gas valve was more than "The Master Plumber" could handle. So he cashed out and left me literally in the cold Stay away from this guy.

I've been dealing them them for a couple years now, and without of doubt, they are the worst…read moreclimbing company I've ever delt with, and considering im 61 years old and owned at least ne house for the last 35 years, that's saying a lot. The don't complete their work. They drag out theory work for linger than they told the tenant. The left messes They broke fixtures that needed replacement. They gutted and replaced all the piping and cut out twice as much drywall than was needed (ant I had to pay to replace) Lots of excuses. Lost of promises to dispatched technicians, "they are on their way" who never showed up. I have all this documented in tests, emails, and recorded conversations. As part of the gutting and replacing of all the supply lines they were also supposed to install new fixtures that were too old so long as I provided them. The they conveniently said all my fixtures (some 30 years old) were in fine shape. Leter wen it turned out not to be the case, they offered to eplce all the cartridges. But that too was a lie, they did nothing of the sort. I have paid upwards of $10,000 and its still a nightmare. Currently my house I s flooding due to shoddy work. They replaced every bit of piping just a few months agon and should have lasted me another 35 years, but so far only months. Feb 20 Update, Jimmy from Nutech came and saved the day, thanks, Jimmy (Daniel, think about returning calls next time so it does not have come to this) If you all use NUTech, ask for Jimmy !

This company is terrible. I got assigned to them through a home warranty company, which I will…read morealso be cancelling. I had the same exact repair earlier in the year; a shower handle broke for a Moen posi temp faucet. Prior company did exactly what is needed; remove the old faucet cartridge and replace with a new one. No cutting drywall, no cutting pipes, just some wrestling to get the old valve out and new one in. Part is $30. Have to remove 2 screws in the front too. Do a search for "replace Moen L222" to see a video of this done in about 15 minutes. NuTuch said they would need to cut the drywall, cut the pipes and would cost $750 to replace. Warranty company refuses to swap to the other company that did it in 15 minutes without charging me $750 so now I am stuck finding a company who will do it the right way which won't be hard, but still annoying as that's the point of having a home warranty. Just terrible waste of time and energy.

Submitted for service 4 days ago and they were able to get someone out to be easily. Pat was a true…read moreprofessional from the moment he arrived. Gave a quick diagnosis of what would need to be done and after a few signatures was off to the races. He was very efficient and completely my task in about 30 mins. He was very polite and helpful ensuring any and all of my questions were answered. Highly recommend this company.

I wish I could say I had a good experience with A1, but unfortunately, it was nothing short of a…read morenightmare. I called them for an urgent underground service pipeline water leak, and after a $90 "service fee," I was hit with an additional $225 inspection fee--something they failed to mention upfront. So much for transparency, right? The total ended up being $315 just for someone to look at my property. If I had known about these hidden costs, I would've gone elsewhere. The technician, Lee, was knowledgeable and found my leak, but that's where the positives end. The company's communication is a mess. I was told the job would cost $8.3K which he failed to show me official breakdown costs and I'd get my $315 refunded if I went ahead with the repair. Spoiler alert: I never got that refund. After the job was done, I found a competitor who could do the same work for around half the price, so you can imagine how I felt about spending that extra 3K. I probably would have got better costumer service too, anyone would be better than A1. I found myself scramming around billing errors, including a quote with my name misspelled and incorrect details. There was a complete lack of professionalism, and nobody bothered to confirm even the most basic information. The job itself was an even bigger disaster. Tim and Alec, the manager and technician, were clearly skilled but completely lacked basic customer service skills. They told me the project would take 3-4 days, but it dragged on for over two weeks due to lack of communication. And don't get me started on the shoddy work--my driveway was completely torn up for a week. They left their dirty handprints everywhere on my wall and the hacking and slashing of my walls and floors wasn't exactly the "clean" work I expected for the price I was paying. The holes they left were so poorly done that I could see outside from inside my house. Also If I hadn't insisted they at least patch my outside holes up FULLY, I'm pretty sure I'd still be looking at the great outdoors from my living room. The lack of attention to detail is astounding. And now it's my responsibility to fix it as they don't do drywall/flooring repair. Communication was nonexistent. After the leak was fixed, I was told cement would be poured to refill my driveway, but no one ever followed up on when. I waited three days with NO COMMUNICATION. Until I had to call Tim, who was uninformed that my inspection had already passed. Then, after the job was supposedly "complete," the backfill was poorly done, and they left paint-job& debris all over my driveway. They left my yard a mess and then told me it was my job to move the bricks around the new valve box they installed. I'm paying you to handle everything--why is this my responsibility? Unprofessional. To sum it up: the job was overpriced, the costumer service and satisfaction was awful, and the communication was non-existent. Sure, the leak is fixed, but I'm left with a bigger house mess and a bill I regret. Do yourself a favor and get multiple quotes before considering this company. I won't be calling A1 again, that's for sure.

My septic system tank needed to be emptied per the 5 year plan, and I just so happened to have a…read morepotential issue with the septic pumps not working. J&G responded quickly to my call and helped resolve the potential pump issue - it was not an issue - and that saved me significant cost. The pumping of the tank was performed as expected and without issue. The communication by J&G was excellent and very professional. HIGHLY RECOMMENDED!

Septic tank pump out - Scheduling of the service upon receipt of the County notice was easy and…read morepromptly set up. The J&G Septic Service team arrived early to prepare the site, The trucks and equipment were clean (i.e. professional appearance, well-maintained) and quiet (i.e., pump was essentially silent). Pricing is competitive and appropriate to the service provided.

These guys are the best. Arrived on time. Their team was very knowledgeable and efficient. I would…read moredefinitely recommend them.

Absolutely flawless service. Great response to the Yelp "Get a quote." Great follow up…read morecommunication to schedule once I said to book the job. Called before arriving and arrived on time, and took care not to track mud in. As for the job itself (garbage disposal replacement) the service tech tried to unjam the old one first (which would have saved me money) but came to the conclusion the old one was toast. Installed a new one quickly and cleanly. Price was exactly as quoted. As he was boxing his tools I asked if White Glove did any water quality testing and explained a problem I suspect I have on my supply line. He offered to take a sample on the spot that would be sent off to a lab. He quoted me a price and said I could pay in a week when the sample came back. How much more could I ask for? Great first experience with White Glove. They are at the top of my list for future needs.