I spoke to Jade Moate (staff) with regard to the availability of a gluten free meal option out of Adelaide and was dealt with a very demeaning and discriminative attitude. It is such a shame and disgrace that in today's world where people of different races and backgrounds have the capacity to and are traveling around the World that staff are still allowed and covered by their colleagues and organizations to be racist and discriminative to their PAYING customers. This is definitely a bad reflection on Flight Centre as a business.
When I tried to explain to her that my ticket says that breakfast will be served and hence I would like to make the request for a GF meal, she was absolutely rude saying she did not like the way I spoke to her. I agree my accent was not similar to hers, however that does qualify her to be discriminative. I am a paying customer and there is a professional decorum that a business has to adopt for ALL their paying customers. That was definitely not the case and she just put me on hold and transferred me to her colleague. Her colleague Sarah Churchett answers the phone and when I mentioned that Jade was rude and discriminative, she insisted that was not the case till I reminded her that it was not for her to make that decision, as I was on the receiving end. Sarah then continued to tell me that Jade had issues that she dealing with on a personal level.and that was why she spoke in that manner. I again had to remind Sarah that may the case and I respect personal struggles of any individual, however that should not be projected on PAYING customers. staff should be trained to speak respectfully to ALL paying customers, regardless of their race, accent or background read more
