Better as a buyer Agent, as a sellers agent nothing went well. He was often not able to show homes…read moreeven if asked days prior. Did not send homes available in area looking. As a sellers agent, did more to accommodate potential buyer in negotiating process. Also, some of our personal property went missing just prior to closing. Just a horrible experience and it didn't have to be. We often said, we'd keep it on the market for a potential better offer. He just seemed to be more interested in selling at any cost then our needs and desires. On the plus side, when he was able to make time to show homes he was good at that and so as a buyer Agent very good.

This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.

Shiw uo to do inspection of basement but then never provide with free estimate as advertised,…read more never return phone calls or answer emails... horrible customer service

Good guys they did quality basement work for me! I would highly recommend them and the prices are…read morefair too

Kyle was great and super informative! very knowledgeable as…read morea inspector . as a home builder it was great to see someone that was as attentive as I was . really caring about his work .also showed up on time .

If you are looking for a home inspector, save yourself a headache and money and AVOID…read moreHouseMasters! We had them perform a full home, radon, water and termite inspection for our new home last month. Needless to say, it was horrible! To start, the gentlemen doing the inspection (who stated that he has been doing it for 7 years), found powder post beetle damage, when I asked if it was a concern, he stated it wasn't but he was going to put it in the report to "cover his a$$". Numerous times, I asked him if it should be a concern that we bring up in our inspection period and each time I received the same answer, "NO". However, when our mortgage company wanted written documentation of this lack of concern, he refused to write one stating "he didn't feel comfortable doing that". Although, he felt comfortable telling me the opposite, so I didn't address it in my inspection period rebuttal with the sellers, disallowing me the ability to have the sellers fix this issue. Then, when I called the manager to get clarification on issue, I was talked down to, interrupted and belittled. It wasn't until I freaked on the manager that he stopped. Then, 20 minutes later, the loan company received a letter stating the damage was not a concern, and I received a bill stating that HouseMasters was charging me $50 for a special request fee to write the letter....first of all, I shouldn't be charged for them correcting their own mistake and 2. They wrote one short paragraph in the letter...This fee was never once mentioned, nor did I agree to being charged a fee over the phone and I believe was done solely on the fact that I pissed the manager off. Additionally, there were countless items throughout the inspection that were missed by the inspector, that I had to point out. Then, once we moved in, we found other items (cables running through heating ducts, improper water tubing ran straight through the kitchen floor, and electrical wiring that had been cut and was still hot ( just to name a few that were missed). These failures to identify, not only are a hazard to my family, but will cost thousands of dollars to repair out of my pocket, when we could have had the sellers repair them or could have steered away from buying this house. Needless to say, STAY AWAY, from HouseMasters, they have been horrible from start to finish!