I ordered a pair of shoes and ended up having to put my name on the list and waiting for a while helpful hint have them send them to your house. Nobody has time for that. read more

I was very impressed by this place, Ann was so helpful and patient, and listened to my concerns without rushing me at all. They were quick to ask me if I needed assistance and genuinely wanted to help me. Great selection of products and shoes, and the employees are very knowledgeable. Absolutely recommend! read more

Great experience coming here! I just started at Orangetheory and I was in serious need of some new shoes for running on the treadmills and training. Going in, I had no idea what I was looking for, but I am so glad I decided to come here (I've never run in my life before so this was all super new to me). The staff came to help me immediately as I walked in. They will first take a 3D scan of your feet and tell you all about what kind of support they recommend and your feet shape (which was so interesting to hear!). The sales associate then came over with a few options, and I found the most comfortable pair of shoes I've ever tried on--I was amazed! Although I wasn't crazy about the colors they had in the store, the employee walked me through exactly how to get a color I loved; they'll be arriving at my door within the next week! Super excited to use my new shoes on my fitness journey and I can't recommend this store highly enough. read more

Very limited stock for individuals over petite sizes...male or female. Saw only one item over a Medium in the men's section

This store is amazing and the people who work here are also amazing! My husband and I each bought shoes from here and the service and advice was phenomenal. If you care about your feet and want the best shoes for your body, this is the place to come. If you care about fashion more than function, hit the mall. These people are all about function and performance. Four months after I bought the shoes, the top of my foot would go numb during long walks. I went back in for advice, worried they'd say I needed a new pair. Nope. He looked at my foot and saw I had an arch, adjusted the lacing on my shoes, and it cured the problem. What???? Amazing, right? After 10 months, it was time for new ones and it was another flawless experience. Since my husband bought his the same time I bought mine, he asked if he needed new ones as well. The guy asked about pain (none) and then looked at his shoes, and said, it wasn't time yet. For this place, it's not all about the money!! They give a military discount so remember to ask if you've served. read more

Elijah was great!! Got me just what I needed. Good service overall. This will keep me coming back. My husband too.

I haven't worn a pair of comfortable shoes since kindergarten. I finally found them here. Chris was extremely helpful and full of knowledge. He went above and beyond to deliver the ultimate customer experience, and he delivered. With great people like Chris there it will bring back many customers without a doubt. read more

This is an awesome place for all your running and race needs. I only came in to get my race packet but I had bought my running shoes from here earlier. Their staff is very knowledgeable and helpful to running newbies. They have a lot of choices but considered my needs, budget and style when helping find my running shoes. It was a good experience. Plus, they offer training groups or run clubs if you're new to running or training for longer races. I did one a year ago and it was a lot of fun and got me running more. The group met in multiple locations so I found more places to run. read more

shout out holly frame great worker and great customer support. She got me exactly the shoes i need in a quick and seamless manner. Couldn't have asked for a better worker. Also Caroline helped my friend out in every way possible. Workers here are great. They're both great fleet feeters and know a lot about shoes. read more

Chris was the person who helped me I signed in on the sign in sheet 30 minutes before the store closed. The store was bustling as if the doors just opened. Everyone there was attentive and really took care of the people they were helping and after a short wait, it was my turn Chris after measuring my foot gave me a great selection of shoes to choose from, and the selection was so great in fact that I ended up purchasing both pairs and the recommended Inserts for the shoes. I've never been so excited to put shoes on the attention to detail the caring nature of Chris and the knowledge he shared made me feel accepted welcomed and informed with my choices. The price of the shoes were not a surprise. I was well aware of what they cost as we tried each type of shoe on. Amazing store amazing customer service! I will be back! read more

Expensive, employers know what they are doing but when i went no one acknowledged me ,

Poor service. An employee was taking care of me, and it was determined the sneakers had to be ordered. We get to the counter and another customer cuts in front of me to purchase an item. The employee leaves me standing there to check out the customer who cut me off. After the customer left, I politely asked the employee why she let the other customer go first. The employee just shrugged her shoulders. My last time shopping there. read more

I am an avid runner and have been running long distance since a very young age. However, I somehow never really been fitted for a shoe. After my last marathon, I decided it was time to get a great pair of shoes that fits my foot style, heel, and all that jazz. I went in during the week because I had heard on the weekends it can get busy and backed up due to their great customer service and attentive nature with their customers. It did not take long for them to check out my feet and get the low down on what style of shoe would work best for me (which was not the type of shoe I was running in). After trying on multiple style of shoes, I decided on one that has been a dream. I have a tendency to roll my ankles and have not done so once. On top of this, I have frequently went into the store before big races to get my energy chews, and snacks for mid run and post run. They are always quick to give recommendations and so far have not been wrong on any of the products I have purchased from them. The final thing I want to say is totally get the socks there. They have great compression socks that make long distance runs so much easier and easier on your feet. read more

Went in to try on a specific pair of shoes. They didn't have my size in the color i wanted, but let me try them on in my size in a different color and then i was able to order the color way i wanted from their website. Even though it was busy when I went, they were quick to help me. read more

Can't give the staff and Greg enough praise for how pleasant my experience was. Although super busy I was helped quickly and learned so much about my own feet! Was educated, fit for insoles, and paid and on my way back to work all in my lunch break. Great products, clean store, and professional staff, will be back for sure. read more

Just starting my trail hiking journey and knew I needed the correct shoes to protect my 50 year old out of shape body. Wendy was amazing!!! The digital foot sizing process was fast. She is incredibly knowledgeable about shoes and trail running in general so she really understand where I was starting from. She brought me several pairs and sizes of shoes and explained why she picked them in relation to my digital fitting, and explained the different cushioning and tie boxes. She was 100% patient with me even though the stores was packed! It's obviously the place to be for any type of running shoes. I walked out with a pair of shoes that fit beautifully, some great socks, and confidence in my purchase! Their 60-day guarantee also helped me decided. Make an appointment for your fitting. It was easy, fast, and helped Wendy best help me. 10 stars, man!! read more

We arrived with a plan. And needed help with new running shoes. The staff is amazing and caters to ur every need. We found the shoe my so. Needed but not the color. The staff was able to order a suitable color and contact us when available! Awesome!! read more

I knew that I was in dire need of new running shoes when I woke up after a long run and felt pain on the soles of my feet. I usually bargain hunt for the same shoes I wear year after year but decided that for an upcoming marathon it might be a good idea to get a proper fitting. I went into Fleet Feet with my current shoes and was greeted by a super friendly and helpful gentleman. He asked me my weekly mileage, measured my feet, watched me walk, looked at my gait, my ankles, and really worked with me to find the perfect shoe. It turns out that he used to outfit people on the trail and really knew what he was talking about which impressed me. He basically told me that I was wearing the correct shoe for my foot and then offered the same model and one more that was a slight price point below. After trying them on he let me run around the parking lot in them to make sure they fit well. The thing that impressed me the most with Fleet Feet is that there wasn't a hard sale. He offered socks and nutrition, but since I had both, declined. It was such an easy process and I felt like I was getting the best fit for me. Kudos to fantastic customer service and a great experience! read more

Awesome selection of running shoes. Go in and get fitted to find the perfect shoe for your natural gait. Made all the difference in my running and I credit it all to Fleet Feet. Friendly staff that is extremely knowledgeable and always helpful. They have all the best running shoes and apparel available! Go check them out! read more

Fleet Feet - Sports Wear Near Me - Wilmington, North Carolina

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Went there for shoes to help with plantar fasciitis. I did some research on the web, called them, talked to a very helpful staff member there. Arrived Friday day late morning, and they were busy! Fortunately they have a sign in board , like take a number in delis. We looked at all the apparel while we waited for our turn. They got to us, listen to the problem and proceeded . First , stand on a computer sensored board. It takes measurements and transfers it to a tablet that the employee reads. They interpret the information and gather shoes that would help you. Ann, was awesome! Brought several shoes and insoles-orthotics, to try on. Explained everything. The proper shoe, proper fit , and comfort. It's not about price, it's about fit and comfort. So glad that I found them, thank you Fleet Feet! read more

Hands down the best sneaker buying experience! Chris was amazing, knowledgeable, patient and made the whole experience fun and easy. We did 3D foot mapping and he customized each shoe choice based on individual needs. We came out of there with the most comfortable running shoes we have ever worn.This was a very good choice to stop here! Thank you Chris ! read more

The staff helped me find the perfect shoe AGAIN! I recommend this store for all runners; your feet will thank you!

I went to Fleet Feet this weekend to get properly fitted for a running shoe for the first time. I was so happy with the service I received. The woman helping me was knowledgeable but beyond that, she seemed like she genuinely cared about helping people and enjoyed her job. She guided me to a shoe that worked great for me and she never pressured me. She even showed me a great massage to do with a roller to help with my shin splints. I really appreciated that! This is the only place I'll be buying running shoes from now on. It's entirely worth the hour long drive! I also loved that everyone was wearing masks and sanitizing surfaces. read more

Do you know how many years it's been since anyone has actually sat down, talked to me, and fitted me for shoes? I'm thinking it was 1978 or so. Great service. Great selection to help whatever your gait/leg/foot issue(s) may be. Prices are the same as everywhere else, and they do have a loyalty program! I even wore my shoes home and left the old ones in their donor box. read more

I am beginning a new workout regimen. I'm adding running to strength training. I went in FF because I heard they have a computer system that scans your feet to give an exact fit in running shoes. The scanning machine didn't work so the sales lady used her own experience to help me find a shoe. The shoes fit fine and I'm happy with how they feel when I run. I paid 190.00 for the shOes and 3 pair of socks. The price is the reason I gave 4 stars instead of five. Overall, I'm happy with the experience read more

Not my first time at Fleet Fert but my first time at this location. I stopped in yesterday the place was packed with people getting fit. I threw my name on the list and wandered for about 10 mins until my name was called. They ask simple questions to get a feel for what you're doing, what you're training for and what you're currently running in. They had me stand on this pad that took a 3D image of my feet and then popped up on their iPad. They walked me through the shape and size of me feet and what that meant for shoes that would work best for me. They brought out 3 different pairs and we went through them all making sure they were the proper fit and they felt good for me. It was a painless experience and an educational one. I'll be back when I'm reading for my next pair of running shoes. read more

The staff here is made up of the most knowledgeable team members. I have very specific needs for my feet, due to club foot surgery as an infant, and they were able to find the perfect footwear for me. All team members seem to be avid runners and have first-hand experience with the footwear they sell. Excelleng return policy as well. Had no difficulty returning shoes that did not work out. Definitely try out their Nuun's (eloctrolyte mix) too. read more

Thanks to Fleet Feet and the employees I am now sporting a new pair of shoes that fill well to my feet. Thank you for being so patient and helpful! read more

Best shoe store in town but don't make me put on a mask when one of ur employees is talking to an older guy with his mask around his neck...I still bought a pair of shoes.. read more

Always great help every time I have come in. I was so impressed with the safety precautions implemented during the pandemic. Thank you for taking all our health seriously. The effort that went into doing it right, speaks volumes for the kind of store you are. Best running shoe collection and help in Wilmington! read more

Stopped into Fleet Feet today to buy new running shoes. I'm just getting back into running after a 3 year hiatus due to an extremely stressful, former job. I was a little concerned that I wouldn't be taken seriously since I'm a bit out of shape. Beth greeted me immediately and was absolutely wonderful. She was completely understanding of my situation, and provided encouragement and praise for getting back into running. She was also extremely patient and worked with me until we found the right shoes. I bought 2 different pairs because they felt so amazing. Apparently I've been wearing shoes that don't fit for awhile. That explains my foot pain. Anyhow, Beth made me a lifelong customer of Fleet Feet. I have NEVER written a Yelp review but had such a great experience with Beth at Fleet Feet, I felt I needed to share. read more

Absolutely fantastic customer service. As a fellow business owner, I am always looking to see what level of service people deliver. I have not been this impressed in a long time. The staff was very friendly and knowledgeable. They took the time to explain the benefits of the different running shoes to my daughter. They had her try several brands to get the best fit for her. We wound up keeping them after hours, they never rushed us for a decision. Will never buy sneakers anywhere else but here! read more

Poor customer service. Just walked into this establishment to purchase shoes. None of the employees acknowledge my existence. Some were with customers but they could have simply welcomed me and stated they would be with me. It's a very small store. Someone walking in is certainly noticeable. I waited for about 5 minutes and my presence was ignored, so I left. Perhaps it's because I'm Hispanic and all the others weren't? read more

Fantastic store! Great staff, and really easy to do business with them. Perfect location, and good place to shop. Highly recommend for runners and just regular people who want to train at a gym read more

The associate listened to my issue and offered 3 different shoes to try. It was a good process and so far so good.

Michelle was awesome to work with. She is very knowledgeable and friendly. Prices are competitive and her selection is spot on for novice as well as as advanced runners. We will be back! read more

Great quality products and awesome customer service at Fleet Feet Sports Wilmington!! Michelle and Sam have both been very patient in answering all the questions I have had every time I go there! They are very friendly and want to help you find the best products that are beneficial to you specifically. Everyone that I've interacted with has been super helpful and knowledgeable about the products!! Love this store! read more

The employees are all incredibly knowledgeable and you will not leave the store until they find you the perfect running shoe, or whatever it is you came in for. Associates are friendly and attentive. This is my go-to running store here in Wilmington. read more

Had a similar experience as nick below. Had never been into the store, so I wasn't quite sure how it worked. Employees were helping customers, so I browsed the shoes while waiting. After about 5 minutes no one had acknowledge me or let me know they would be with me. I ask an employee helping a customer if I could try on a shoe when she has a moment. She rudely looked at me astonished I had asked her for help why she was with another customer. She told me had to sign up on the white board at the front to be helped. Decided to walk out instead and order the on-clouds online. read more

The team is extremely knowledgeable and willing to help! My husband was born with clubbed feet and finding a pair of athletic shoes that work with his feet is almost impossible. The staff at Fleet Feet were happy to take on the challenge and were able to provide options. We'll definitely be back for future purchases. Plus we love that they carry Nuun Electrolytes. read more