This was once both the best and the worst place I have ever worked -- separated only by time. Both as a customer and former employee, this place is not the same. There was a period when Fleet Feet New Tampa was genuinely special. Under different leadership, the focus was on caring for people, not pushing sales. We were taught to educate customers, listen to their needs, and help them make the best decisions for themselves. The culture centered on community, integrity, and service. It felt aligned with Fleet Feet's stated values and with the Tampa running community. In my experience, that culture no longer exists. Under the current management structure (with the exception of the current in-store manager, who is brand new and not responsible for what I'm describing), the environment shifted entirely toward profit maximization at the expense of people. In my opinion, anyone who questioned these priorities was marginalized, pressured, or pushed out. I personally witnessed and experienced practices that I believe are unethical and harmful to employees. In my experience, employees were terminated shortly after requesting to use earned and accrued time off, allegedly because it was "not in the budget," which effectively prevented them from ever being able to use time they had earned before it expired. I also observed what I believe to be retaliation against employees who raised concerns about pay discrepancies and wage issues. When concerns were raised, meetings were held framing the situation as "not being handled the way management would have wanted," which in my opinion discouraged transparency and accountability. There was, in my experience, a pattern of bullying and intimidation. Employees were pressured to perform tasks outside their job scope, asked to work alone in the store despite safety concerns, and even pressured into running personal errands for management. When employees did not comply, I observed hours being cut, people being marginalized, or accusations of unrelated wrongdoing being raised. That said, I want to be very clear: many of the outfitters who work directly with customers are still good people with sincere intentions. They genuinely care about helping runners and walkers. My criticism is not aimed at them, nor at Fleet Feet as a brand, nor at franchise-owned stores, which I believe may still operate with integrity and customer-first values. This review reflects my experience with this specific corporate-owned location and the leadership overseeing it. In my opinion, the district leadership and operating partner responsible for this store created a toxic and hostile work environment that pressured people to act against their values in the name of profit. I believe this runs directly counter to Fleet Feet's core values and does not reflect the moral fiber of the Tampa community. There was a time when this store was something truly positive. I hope leadership changes so it can return to being a place that serves the community with integrity and treats its employees with dignity. Until then, I personally cannot recommend supporting this location if those values matter to you. This review reflects my personal opinion and experience with this specific location. read more

The reason I like this store is as part of there process of picking a shoe is that they have you try on many shoes to find the perfect fit. They have enormous patience and are very customer friendly. They are also very knowledgable and offer great insight. read more

I knew I wanted to get a gait analysis due to some heel pain in some shoes I wear so I researched this place and another competitor. I decided on this store and so glad I did. I'm so used to online clothing and shoe shopping that me receiving excellent customer service caught me off guard. Tyler was awesome . He listened to my concerns, addressed my issue, showed me several options as well as putting the shoes on my feet. Who still does that, Tyler does. He was so engaging in making me comfortable with the entire experience. I didn't feel a sales pitch at all. I don't know if they make commission but I would have tipped a high restaurant percentage if this was that scenario. High end service for high end sneakers. I will definitely come back after I walk these next 400 miles and it's time to buy a new pair. Thanks again Tyler! read more

Fleet Fleet DEI statement reads like the same polished corporate script we see everywhere now. The entire framework assumes that people from certain backgrounds cannot succeed on their own unless a company steps in to give them a leg up. That is not empowerment. It is paternalistic. When an organization treats entire racial groups as inherently disadvantaged and in need of special programs, it does not promote equality. It reinforces the idea that ability and achievement are determined by race. DEI, as presented here, does not create fairness. It creates different standards for different groups and then calls the result equity. That is the opposite of treating people as individuals. Instead of focusing on merit, talent and character, the company divides employees and applicants into demographic categories and decides who needs to be helped or balanced out. It is difficult to see how that is anything other than another form of racial bias repackaged in more acceptable language. If Fleet Feet truly wants to inspire everyone, then it should treat everyone the same. It should believe that all people, regardless of race, are capable of succeeding without being reduced to statistics or assumptions about who can or cannot succeed without institutional intervention. Real equality means read more

Services . I was asking for options and explained how to get the comfort, shape and feel for your body not only your feet but for a reasonable price too read more

Matthew was phenomenal. I have been looking for sneakers for a couple of months but most shoes do not fit or pinch my pinky toes. I've tried shoe stores, Amazon try before you buy, but have not had success in finding a truly comfortable sneaker for daily walking. Matthew was so patient and helpful. He found the perfect pair of shoes for my walking and they do not pinch my toes. I highly recommend Fleet Feet as you get great service and you'll get sneakers that actually fit read more

I visited my aunt and raved about the Fleet Feet in Tallahassee so we headed to this newly opened one. I loved it. The people there were just as professional and knowledgable as the ones in Tally. If you haven't gone in to get your feet scanned, you need to check them out. I work in the medical field and have not had ANY foot pain ever since I went with two pairs of shoes they recommended. I love my shoes. I think there is a downside to going there though. All three stores Ive gone to and taken family member haven't always had a range of colors once a decision in shoes is made. I forgot to mention they carry Lulu Lemon clothing for men and women! A plus! read more

I bought a pair of Brooks shoes here. It was the second pair I'd purchased. something was wrong with the shoes. After just a few months, my legs started being in pain and giving me problems. It took me longer than normal to figure out the shoes were the problem as the first pair I bought were excellent. When i did, I contacted the store who sent me the manufacturer's info and a copy of my receipt. The manufacturer (Brooks) was incredible and they issued me new pair, no charge, to arrive in less than one week. Very solid customer service and well functioning operation and the store's employee did a good job of facilitating this. read more