We signed a contract with Sure Fix on April 5th for painting, carpentry, tile work, plumbing and…read moreelectric work totaling over $25,000 to remodel the house we had just moved into. Sure Fix's performance was decidedly mixed, and we would not hire them again.
1) 5-6 WEEKS LONGER THAN ESTIMATED
Before selecting Sure Fix, Henry the owner told us the project would take TWO TO THREE weeks. In reality, they took EIGHT WEEKS, or 3-4 times longer than the estimate.
2) LATENESS NOT DUE TO ADDITIONAL WORK
We added and subtracted work items after the work began, and the net cost of additional work only totaled about 20% more than the original price--a workload justifying only a few days of extra labor, and not a 5-6 week overrun.
3) ON MANY DAYS, DID NO WORK ON OUR PROJECT
There were many days when only 1 or 2 workmen worked for just a few hours, and at least 10 entire days when no workmen came at all. This was a matter of health for me, as I have asthma and was adversely affected by the dust that the prolonged work period exposed me to.
4) THEY JUGGLE MANY JOBS AT THE SAME TIME
Tony, the project manager, justified his periodic abandonment of our project by writing: "We have several jobs going on and we have to be fair to everyone." We felt, however, that being fair to us would mean completing our project, without gaps of inactivity, in 2-3 weeks as promised--but that did not happen. Instead, Tony wrote on a day when no work happened: "I have other jobs to do."
5) MADE MAJOR MISTAKES COSTING US TIME AND/OR MONEY
Among other mistakes, a whole week was lost when Sure Fix erred by ordering a custom countertop made of the wrong material. In the end, Henry charged us an extra $1,500 for the substitute higher-grade material we ultimately selected, but we would have been happy with our previous choice for $1,500 less.
6) STOPPED COMMUNICATING AFTER LAST PAYMENT, LEAVING WORK UNDONE
After we made final payment, we could see that final touch-ups had been done with the wrong paint, and those touch-ups now required touching-up themselves. I texted Tony several times and left a voice mail for Henry to schedule the fixes still due, but neither of them bothered to answer me.
SUMMARY
Their workmen were friendly and the work was generally good. But on balance, we would certainly not hire Sure Fix again.
Photos of some of the work that Sure Fix left uncorrected are attached.
