Okay, so here's the situation. If I could give negative stars, I would.
Specifically Kaitlin, was bar-none the worst server I believe I've ever had. We sat for about 10 minutes before I finally asked the hostess if we HAD a server. She promised that she got us a new server, but judging by the service we received following this request, I highly DOUBT it. To make my point we sat another 5 minutes before she came to greet us.
The table behind us (sat about 7 minutes into this ordeal) was greeted, served drinks, given time to look over the menu, and ordered before we are greeted.
So we order immediately upon receiving our server Kaitlin, as we are afraid that we will not see her again if we do not place our order quickly, and we had had plenty of time to scrutinize each menu item. We get our order in and sit back expecting things to hopefully go smoothly...things are promising as 20 minutes later she comes apologizing for the delay as the kitchen is learning a new menu. We are cheerful and happy that she was thoughtful enough to keep us updated, we enjoyed some light conversation...for another 20 minutes.
If you are keeping track of the time that would be almost an hour at this point...during this time, TWO tables seated after us have ordered, eaten, paid, and left. One other table had been partially served. We wait...
Over an hour after we sit, Kaitlin brings out our food, (this is the third time we've seen her in the course of this hour), and apologizes for the kitchen's incompetence. I touch my food and it is COLD to touch, the fries are stale, the fried chicken breast is not even lukewarm. I ask her why the food is cold if it's just up. She apologizes and turns and walks away.
THIS is where I messed up and walked away rather than asking for a manager. To be fair, I was afraid of losing my composure and yelling, because I was pretty angry. I SHOULD have spoken to a manager, she seriously walked away...so I did.
The food looked pretty, albeit thin chicken....well, mine did...my husband's patty melt was soggy and bread was slimy looking....it was cold too.
I don't think I'm interested in losing anymore of my money at 7 Clans for a while...there are plenty of other choices. In fact, we hopped down the road to Tonkawa and the Buffalo Grill...the prices are better and so far the service has been good. read more