I have left 3-4 messages with absolutely no response. My agency was McDowell & Keeney which was…read moresold to Inzone. I am currently shopping my auto, renters and umbrella policies to new agencies. I welcome any recommendations. I reached out to Yates downtown and McClatchy with no response. Look elsewhere for insurance customer service and needed services to your existing policies with this agency. I am a former personal lines underwriter and this lack of service and response is unacceptable.

I was with Bewick Insurance for 28 years. The owners retired and sold their business to Inszone…read more I was assured I would receive the same level of service, but haven't. My first issue came about when I called to add a new car to my commercial policy. Of course nobody answered or called back after several phone calls. II ended up emailing the VIN so I could get coverage. Inszone didn't add the car and it turned out I didn't have coverage for over a month. More recently, Mercury Insurance switched me to paperless billing for my personal auto and homeowners policies without me knowing about the change. Needles to say the policies were cancelled because I didn't receive the renewals. Not a word from Inszone advising about the change in billing or that my policies were in jeopardy of being cancelled. I learned about this on a Friday and purchased policies online through Geico so I would have coverage through the weekend. I followed up with Inszone the following week and it took several weeks to get an auto quote. I more recently asked for a homeowners quote. It's been a week and a half and still no quote. Inszone was able to destroy a 28 year relationship in just a matter or months. They are fired.

Shane is awesome! Have been using Eastman insurance for years for my car insurance. Recently…read moreswitched over my Home insurance. Makes shopping for insurance easy, and great deals with good insurance policies. Has saved me a lot of money. Highly recommend to anyone!

Our family has used Eastman insurance for nearly ten years, referred by Dave Ramsey. I had loved…read morethe personal relationship and every time I called, Laura, the front would ask about the family and spend a few minutes catching up. I felt we mattered to them. When we purchased a new car a few months ago I called Laura to get a quote done and instead was transferred directly to a mass call line who didn't know me, didn't have my information, and couldn't answer my questions or even get me the quote I needed. This company has since been sold to TruSummit and without the personal touch of Shane and his team the service is just not the same. All the best to Mr. Eastman but we'll be shopping elsewhere.

River Valley Insurance provides excellent customer service and truly takes the time to find the…read morebest coverage for your needs. Colby Conner is knowledgeable, professional, and easy to work with, making the entire insurance process smooth and stress-free. It's refreshing to work with a local agency that actually cares about its clients and explains everything clearly. Highly recommend River Valley Insurance to anyone looking for reliable and personalized insurance service in Vacaville.

River Valley was our insurance agency for over 35 years. Excellent customer service, they research…read moreto get you the best rate possible. We have no words of criticism at all! We're having to leave them through no fault of theirs. We recommend them highly! Vicky Fonoti and Mike Connors helped us however, I imagine all of their agents are wonderful. Walter and Jimmie Zimmerman

I went in to use their dmv services. Fast and efficient. Got done what I needed to get done, and…read morethe person who helped me was kind and knowledgeable of all dmv services offered. I've always enjoyed aaa.

A big shout out to Jasmine Muzac, travel advisor at AAA in Vacaville. My daughter & I decided at…read morethe last minute to take a first-time trip to Disneyland and needed help to make it happen. It was just luck that we connected with Jasmine. Jasmine is very personable with excellent customer service skills. Her willingness to efficiently accommodate our short notice trip made the process seamless.   She quickly arranged flight tickets, hotel reservations across from the park, entry tickets, and lightning lane passes, ensuring a smooth and stress-free experience for both my daughter and me. I would definitely recommend Jasmine, and plan to use her again for my future traveling needs.

I can not say enough good things about Allstate insurance! We left our last insurance company…read morefeeling like another client but Allstate especially Shawn makes us feel like Family. He answered any and every question I had & still have. When I was in my accident and didn't know my policy number he gave it to me right away. Then he helped me set the app up so that that didn't happen again. He is always making sure I'm getting the best rate. I recommend Allstate to all my friends and I'm always referring Shawn.

The place to go for all your insurance needs! Super friendly staff with great communication. Quick…read moreresponses whenever I had questions or concerns regarding my policy. Thep is the man

My family had a super ooold home insurance policy.. I mean from the 80's. So many changes and new…read morestuff but our old company and agent didn't care... monthly payments were being made.. I wanted to compare rates, and Justin and his team didn't disappoint! They quoted me a better plan that covered more (since we have updated and expanded our house) at a lower cost! Anytime I need more info, documents, other quotes, Justin and his team gets back to me in a flash! And on top of that they are honest! If they cant offer me a better quote they let me know that the other comparables, they just couldn't beat. Thats always nice to have honest insurance agents in the business! Highly recommend giving them a chance. Even to shop around and compare prices! Im sure you'll end up with them, they always had the best plans!

If you're looking for a reliable and trustworthy agent, Justin is your man. When I had to make a…read moreclaim on my jet ski that was stolen, they made the process as painless as it could be. Justin and his crew went above and beyond to make sure I knew what was going on and that I was taken care of in any way that was needed. Thanks for all the help. Justin and his team are the reasons that I now have all of my families insurances through his Farmers branch. We currently have our home, business, auto, travel trailer, boat and life insurance with him. I have a great plan, that was customized to fit my needs and budget. I will continue to support Justin Yoder, not because he's a Vacaville local, but because he's professional and is there when you need him.

Susan is the best! Truly a gem in her industry! Like so…read moremany other first time home buyers my husband and I had no clue about homeowner insurance. When buying our first home we just took whoever our loan officer suggested. Insurance is insurance right?! We were placed with another Farmers agent in Fairfield and never even seen or talked to him til my husband was involved in an accident. He was less than helpful and to be honest kinda felt like a used car salesman. It wasn't until I switched to Susan that I found out what a difference your agent makes. She did an in person evaluation of both home and car insurance. She gave advice on where we could save money but also told us where we were lacking in coverage. With all the fires it was nice to know that she cared enough to make sure that if anything were to happen, we'd be covered. If you need insurance and you want someone that cares, Susan is your girl!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Vacaville, CA area since 2019, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0C87074

Unable to contact anyone!!!!horrible customer service. Unable to get responses and also for my son…read moreresolving accident not his fault. I'll be leaving Geico soon for sure. They don't have any physical offices in California anymore

I have a simple billing question that can be answered in one minute. It's Thursday afternoon 4:00…read morepm and I have been on hold for 90 minutes, since 2:30. No call back option - it's "not available" today. I'm betting that I will be on hold until 6 pm and a recording will say Goodbye. I'm making this call for my 90 year old mother - I'm so glad I don't have geico!!!!! Edit: I was disconnected at 4:20. Called back and after going through a lengthy automated questioning (again!) I was disconnected (again!). Geico sucks!!!!!!!

I recently transferred my insurance policies to their office. I have enjoyed their customer service…read moreand attention to details when they are discussing your policy information. I appreciate their efforts to insure that you have all of the available account access information.

My husband and I made changes in our insurance and we had a few things to deal with, Stephanie was…read morevery professional and so helpful in understanding the process. Stephanie went above and beyond and we appreciate her so very much , she is a gem !