Horrible cab company. Uber was going to take forever at OHare, so we took a chance and took a taxi. Driver charged us time and half rate even though we were going to a suburb that is a straight meter suburb. Then, he tipped himself $11.75 without telling us (we used a credit card to pay and didn't notice until we examined our receipt.) Not to mention he almost go us t-boned by not following traffic signs. (and wouldn't provide ac on a hot summer day.) We tried to report the cab to Flash Cab and the representative wouldn't take our call and gave us a fake number to call with complaints. Uber may not be perfect, but it's way better than this joke. (Cab 2833 for reference.) read more

DO NOT USE. Took a cab to O'Hare at 5:00am. Driver said the meter was broken and charged me $50 for a 20 min ride, while running red lights and rolling through stop signs. Terrible. Complete scam. read more

Our cab (number 1793) accepted our ride on the Curb app, drive past us as we were waving him down, he started the ride and proceeded to our destination to ensure we were charged. This is nothing short of thievery as his cab was empty! Called the support number and was spoken to rudely and then transferred to a dead number. Terrible experience. Do not recommend. read more

Took flash cab from O'hare to Downtown Chicago. Driver drove aggressively so I did not feel safe and talked loudly on a personal call during the entire ride. read more

This is why people rather take Uber or Lyft than taxis, absolutely ridiculous experience this evening. We were waiting in the taxi line at the airport in Chicago, we've been told it's 1.5x on the taxi meter which was okay. The shuttle bus to our hotel didn't work, so we were fine with the 30-35$ as we have been told before getting into the Flash Cab car #2178. He asked if we knew about the extra on the meter. We said yes, it's fine. He didn't even bother to turn it on, halfway to the hotel he said it will be 50$ when we get there. He couldn't give a receipt and when we gave him the cash he had the audacity to ask "NO TIP?". I'm sorry, but for what? He drove like a madman, not slowing in turns, breaking hard, and didn't even get out of the car to help with our bags. Couldn't give a receipt and didn't turn on the meter. Lyft said for the same ride 11-13$ but it was a short train stop away and we wanted to take the taxi straight away after a long day of travel. Should have taken a Lyft. Take it if you have a chance. read more

I will never rely on Flash Cab. They cancelled a ride to the airport after the scheduled pick up time with no notice. When I called customer service to follow up there was little service provided. Pricing allows for Uber or any other reliable cab company to be a viable option. read more

Called to get a cab to drive us to a concert in Chicago. We told the dispatcher we were traveling with a service dog and made sure with the dispatch they allowed service dogs in their vehicles. When the cab arrived the driver did not want the service dog in the car because as he stated "service dogs are only for blind people" We exited the cab and driver called me a "piece of sh**". We quickly found an alternative cab who happily accommodated our needs. Would rather walk than use this cab company who discriminates against those with special needs. read more

#1992 Flash Taxi, was called to my home address. I'm a disabled Lady with M.S. & my pick up entrance is at the back porch steps entrance. #1992 Driver is YELLING at me , on the phone that there's construction. So no one live here. I said 4 times, I LIVE HERE I went out , there was NO TAXI anywhere. When I said again, that I'm disabled & he needs to come to the back porch @ the side street. He yelled. HE'S NOT Gonna come. I actually don't know if he was ever here, or simply didn't stop. I ride taxi almost everyday & have NO PROBLEM with other cabs following directions This Taxi made me miss my Doctor Specialist Appointment time for my M.S. Has to be one of the most MEAN & ROTTEN ever. How can There be an argument with someone who's not here & telling me, I didn't live @ my house read more

Terrible service. The cab driver would not accept my credit card. He wanted cash only. He dropped me off at the wrong location and kept yelling at me in his native language. He wanted to keep my change for his tip. He was furious when I told him I was not tipping him for such poor service. Do not use this cab service. Reading previous posted reviews, this appears to be the norm for this company. read more

took a Flash cab company from O'Hare to Berwyn IL and it was almost $100. will never take a taxi. they like to rip you off! Uber is better and cheaper! never again! I recommend everyone to please take a Uber instead read more

Worst ever. DO NOT USE! Had to get to O'Hare. Ordered a cab from Flash THE NIGHT BEFORE! Now they're 20 minutes late and we have a damn plane to catch! Called a different (Yellow) cab. As we're in that cab en route to the airport, Flash called and said no cab was available. Never again. #FlashCab @FlashCab #FlashCabsucks #dontuseflashcab read more

Called the looking for the driver for a scheduled pickup who said he had, "picked up a quick route in the neighborhood and would be back in 10 minutes." Filed a complaint and never heard back. Got an Uber and will never use Flash Cab again. read more

Driver was reading his phone with reading glasses on while driving and kept jamming on the brakes then was speeding and changing lanes with the windows wide open. It was a very scary ride. read more

:: ring, ring:: Me: Hi, I was about to call, where are you? Cabbie: I'm outside your house Me: No you're not, I'm outside my house, under the street sign at such and such corner, there is no cab in sight Cabbie: I'm outside your house, I'll put my hazards on Me: Such and such corner? No you're not, I'm here and you're not. Cabbie: Yes, I am! Me: No, you are not! I know I'm in the right place because I live here. :: cab comes down the street:: Cabbie: I was on a different corner Me: So we agree, you were NOT in front of my house... I've got to knock Flash down a star for one of the worst cabbies. Not only did he not know where he was or offer to put my bags in the trunk, but he drove painfully slow. Now, I freely admit that I have a bit of a lead foot, but on no major street is the speed limit 15. That's slower than the school zone speed limit! It's so slow we were passed twice by drivers shaking their angry fists at us. I thought we might die entering the expressway going 40. We eventually got up to highway speeds, but then we were the assholes straddling two lanes. I really wish I'd written down his name. The experience hasn't soured me completely on Flash, I love the online reservations and text updates, but I'd like to avoid this driver at all costs. read more

Picked up on time from the South Loop to Union Station after rush hour around 6:30pm. The taxi smelled like rotting sewer and I suspect that the driver passed gas. That alone is not a reason for a 1 star review. I told him that I wanted to be dropped off at the Jackson or Adams entrance of Union Station because I do not know my way around. When he stopped in an odd spot I inquired and he angrily snapped at me. He then dropped me off and said it was Jackson but it wasn't. It was the Canal entrance. I was confused and had trouble finding my way to my train. I will never use this company again. read more

So the last time I was in the Chicago area I tried Uber for the first time. Seemed to work pretty effortlessly so I used it again on this trip. I needed to get from O'hare to the Hilton in Tinley Park south of Chicago. The company I was visiting did not have a driver show up as promised so I pull out my phone and look up Uber and call up a car. I should have known right from the beginning that this was going to turn out badly when he tells me to walk up to the departure level. I figure maybe he was dropping off and wants to take advantage of the trip up but I have to walk up and to him. As I get to where he said he was waiting, there is no car. I call him back and he said he is going around again and when he showed up, it was a Taxi. I tell him, "Oh, taxi's work with Uber?" and he tells me yes. So he turns on the meter and I start chit chatting for my 1 hour drive to the hotel. I ask questions about how Uber works with taxis when i thought they competed with taxis. I am curious because the meter is on but I figured to be paying less for the Uber than a regular Taxi. You can imagine how shocked I was when at the end of the road he tells me that Uber will charge me approx 50% more than the $69.85 meter price. I tell him "WHAT". The whore reason for using Uber is to save money. WTF!!!!. I then get two emails, 1 saying it was almost double the price and a second from Uber saying that the price is higher than expected and they are going to look into the charges. Unfortunately, they charge me the $126 fee anyway. I specifically asked the driver if it worked the same as Uber but now he tells me that there is a difference between Uber and UberX. It would have been nice if he would have given that response WHEN I FIRST ASKED THE QUESTION. Uber has to take some of the blame but this cabbie held information I specifically asked prior to the ride and offered it up just as we got there, before I asked for it so he knew exactly what he was doing. read more

On Bessie Coleman drive there are two lanes for making a left, one for cabs and one for united airline employees, flash cab drivers ignore the signage and use the united airlines employee lane to reckless and dangerously make a left to bypass the other cabs in their designated lane. Tonight can number 4898 became aggressive towards me because I refused to move when the green arrow light appeared. I'm reporting this to united management, and the mayors office. Respect united employees who are arriving to work in a timely manner, don't get in our designated lane because we respect your driving lane. The unsafe driving of not only flash cabs but other cab company's at that intersection will ultimately be the cause of a deadly accident! read more

Used to be super reliable. Recently made a reservation and they don't show up to get to the airport. I would like to support non ride share but these guys ruined it for themselves. read more

Made a reservation on the phone 24 hours in advance for a pick at my hotel. I was headed to Midway airport leaving early in the morning. (3:00 AM to be exact.) Just to double check that my reservation was all set I called Flash Cab around 10:00 PM and spoke to a representative making sure we were good for my 3:00 AM pick up. He said yes and that a car would be waiting for me at the hotel at 3:00 AM. Well, guess what. No one showed up to get me at the hotel, not even a call to say we're running late, absolutely nothing. Most of the time I would use Uber or LYFT, but didn't want to take a chance at that hour finding a car especially when catching an early flight. I was lucky enough to get an Uber after waiting 20 minutes for my "Flash Cab" car which never showed up and get to the airport. If anyone is looking for a reliable car service do not use Flash Cab! They left me high and dry. read more

Our cab driver, Momar, was fantastic. Very friendly and knowledgeable. We enjoyed him so much, we called him to drive us the rest of our visit. Will totally be calling him next time we are in town! read more

AVOID AT ALL COSTS!!!!!!! My dad told the driver to take 2-94 from ohare and the driver proceeded to tell us he's not going to go that way because there's to much tolls. The driver started to drive a way that would take us 30 minutes out of the way. It wasn't until we all started arguing with him that he turned around and went the way we wanted - waisting another 30 min. read more

Flash Cab - Taxis Near Me - Chicago, Illinois

See all

The worse company EVER I work for a well known law firm in Chicago and I don't understand we are partners with this company. Terrible customer service, terrible cabs with a horrible smell, NEVER ARE PUNCTUAL. Just a nasty company!!!! I'll definitely push my.company to stop working with them. read more

Avoid using this cab company! I took a Flashcab from O'Hare using a cab because it was convenient and easy to access one from the cue at Terminal 2. We know the rate is about the same as an Uber or Lyft so we thought we'd give you our business. We left a backpack with a laptop in the cab. We had paid cash. We called Flashcab within two minutes of the driver pulling out. The dispatcher told me he would put out an all call to the cabs and the driver would return the bag as soon as he could. He said the driver was supposed to wipe down the cab between rides so he would see the bag behind the drivers seat. We heard nothing for 40 minutes. We called back and spoke with another dispatcher who told me that it was not possible to send out an alert out to drivers and I should contact Lost and Found. This was frustrating to say the least. They told me there was no way to know what cab it might be even when we described the driver and vehicle. I contacted Lost and Found who called me back that day to say nothing was turned in but they have my number. I called again each following day. I checked for two weeks without the bag being found. No word from the company since... read more

Called on February 12 to schedule a pickup at 6AM on February 13 to go to O'hare airport and was confirmed. At 6 AM, no taxi arrived. Waited 10 minutes and called. She said she would call back and then told us there were no taxis available. We latet received a call and told a taxi would be there in 10 minutes. No taxi arrived! A taxi eventually called and said he was on his way in 10 minutes but never arrived even after 30 minutes. This caused us to miss our flight at O'hare and had to reschedule for the next day. WE WILL NEVER use flash cab again. They cost us one day of a trip. The dispatcher was of no help. I had to rate at one star to post but they should receive NO stars! read more

These guys were way better than YELLOW CAB, the driver was super friendly, actually knew where stuff was, drove us to the drive through of a white castle and had hook ups for 50% off certain clubs. A+ read more

My experience with Flash Cab was scary, expensive and frustrating. I hailed a cab at O'Hare around 1am. My flight had been delayed, I missed my connection and I was given a voucher to stay at a hotel approximately 20 minutes from the airport. I was picked up in a Flash Cab and told the driver where I was going, and that my ultimate destination was Green Bay, where I'd be flying to in the morning. He said "why don't I just drive you to Green Bay?" I brushed it off as a joke. He asked again and I ignored him, but he seemed seriously interested in driving me four hours north at 1am. I gave him the hotel address, he put it in his GPS and told me it would take 40 minutes to get there. This didn't seem right. I put it in my phone and saw that it was 20 minutes away. I'm not sure where he was trying to take me, but I asked him to use the directions on my phone. I got a creepy vibe from him, especially as a woman alone in the middle of the night. He pulled up to the hotel and told me the charge was $130. I scoffed, but he said that this was the price for a late night ride. It didn't feel right, but at this point I was just deliriously tired and ready to lay down. I paid him the $130, for a 20-ish minute drive. The receipt I received from the transaction was not from Flash Cab, from from "Muneer Meat Market." This was strange, obviously. When I checked into the hotel the concierge told me the drive should have been much less expensive. I immediately called Flash Cab, but none of the dispatchers were able to help me, shuffling me around until eventually I just got frustrated and went to sleep, upset with the feeling that I had been ripped off. I kept calling in the following days and weeks. It took a long time to get someone from Flash Cab to return my call. I filed a police report per the advice of one of the dispatchers. Eventually I was put in touch with a rep from Flash Cab, Anna. I explained to her the situation and she said she looked at the GPS history of the drivers out that night and said there was no record of the driver dropping me off at the hotel. Wtf. She also told me about what are referred to as "ghost cabs," where drivers use vehicles that have the logo of a particular cab company but are not actually registered to that company. She took no responsibility for the situation. Given the nature of other reviews of this company, I suspect she was lying to me about not being able to track the cab. Bottomline: Anna allegedly has no idea who picked me up that night and did not reimburse me after being scammed. I kept calling to try and rectify the situation; they stopped returning my calls. I simply wanted to be reimbursed for the overage. They clearly did not care. Passenger safety is not a priority for this company. F**k Flash Cab. A dangerous, careless organization read more

Well let me say I have been trying to support cab companies because I know it's hard because of COVID-19 but these people are such absolutely jerks my grandpa orders a cab waited for it for at least 5 hours then finally arrived and took him to a 7-11 as a round trip gave the driver $30 to wait for him and that driver took his money and left him stranded THANK GOD for Uber the gentleman at store ordered him a Uber and brought him home never will I order taxis cabs again UBER is KING people .....very fast and on time taxis SUCKS read more

Accidently left phone in cab. Called "customer service" right away but no return of the phone. You know they could easily return it since they dropped me off at home less than 5 minutes before I called them. Yet another reason to use Uber or Lyft since you can contact the driver and have his or her name. Pathetic. read more

Driver did not show up per the "web hail" I scheduled the night before. No notice of running late or a canceled order - just a no show. Luckily I was able to get a Lyft, at 5am, to take me to the airport - barely made my flight. I called their line three times - waited to be routed to a queue for customer service but got hung up on all three times. Absolutely zero support. Another example of why the tired cab industry is having their lunch eaten in front of the. read more

I also wish I could zero stars. What a joke. Ride home from O'Hare to Gurnee is usually a $46 uber, that I take multiple times per week. My wife used Flash Cab to get home from O'Hare, and they charged her $121! When calling to inquire and complain, they basically said the rate is the rate, tough luck! Let's drive these fools out of business. Cmon, Uber and Lyft! read more

Flash cab provides a very reliable cab service. They update you once the cab arrives by text and calling you which is cool. The only problem is sometimes they don't arrive in estimated time period. read more

I've had the expected bad experiences with flash cab - scary driving, uncomfortable car environment, unwillingness to accept credit cards, but I wanted to let readers know about a scam I encountered this past weekend that was a new low. I ordered an Uber, and it was about a 3min estimated wait. I could see the hired car moving toward me on the map. When the car on the app got to my location it was a Toyota Camry, like the Uber app stated, but it was a Flash Cab. The driver claimed he was not an Uber. So I called the uber driver and got no answer, even though it still showed that the Uber was right in front of me. The Flash cab driver encouraged me to cancel the uber and say it never arrived. It was late, and I just wanted to go home, so I cancelled the Uber. That meant I incurred a $5 fee from uber. The Flash cab driver scam is that he got me to take a more expensive Flash cab service ($13 plus tip for the ride vs the $7.10 quoted with uber) and refused to take a credit card. Luckily at least Uber did remove the fee after I explained what happened to their customer service. Never again! read more

Dispatchers and customer service is TERRIBLE over the phone. Considering they are struggling to compete & survive against ride sharing phone ap services, you'd think they would try extra hard and be reliable. Not so. I had a TERRIBLE experience and won't be calling anywhere for a taxi as a result. I called at 1:47pm on Friday, and was told that I'd have a call back and cab within 15 minutes. I made it clear that I needed to be picked up right away. At 2:08pm, still no call or cab, so I called back. I was rudely told that my cab was 3 minutes away. At 2:16pm, still no call or cab. When I called & asked about it, instead of apologizing, the first reply was, "Do you want to cancel?" No, I just want the cab I ordered over 30 minutes ago! After I waited, I was told that Cab 4775 was coming. At 2:25pm I received a call that didn't make any sense, and was told that there was never a cab, and that they were looking for a cab for me. I still said I wanted the cab. I never heard from them again, despite the fact that I never cancelled the cab. I live in Wicker Park and miss the days in which I could walk down the block and catch a cab within minutes. read more

Wish I could give zero stars. Attempted gouging yesterday 4:30pm by this Flash Cab at The Field Museum. It was raining out so I was desperate. Hailed this cabbie for a ride 1.2miles to McCormick Place. He rolled down window and quoted me $32. Give me a break. Will be reporting. Avoid these scammers read more

Flash Cab - Taxis Near Me - Chicago, Illinois

Absolutely horrible. Do not use these people, they have horrible rates, and rotten customer service. I live 10 minutes from midway. Their rate from o hare to midway is 37, but because I live outside city limits, they are going to charge me $100. The same cab ride in time from the city would cost me $40. Call uber, and put these guys out of business read more

Really shady driver. I stayed a little late (11pm) in the city and needed a ride back to the suburbs. The driver randomly pressed the extra fee button on his tablet during the drive to increase the fee on top of the automatically increasing rate. At drop-off, as i gathered my things, he frantically hit the button, and I called him out. His response was that because he took me to the suburbs. It was a fair reason but FlashCab must not allow drivers to arbitrarily decide what these fees are, in my opinion. On top of that, while I was as trying to figure out the payment, he said "you can tip me" and aggressively went for the tip button on the card reader. I hope this was just an example of one person making the company look bad but I won't be using FlashCab service again. read more

I have decided to stop using Flashcab. I call and reserve a cab in advance and there is always an issue at the time of pick up. Today, the Flashcab arrived and then told me that he was not going to take 4 people, even though I had specified at the time of reservation that we were 4 people. We were going to the airport and he left. That's why there are Uber and Lyft! Ended up taking a Lyft. More reliable. Very sad for the taxi business but I am done giving chances. Third time having problems with Flashcab! read more

I understand there is a shortage of workers nowadays, however the cabs were stopping at our downtown hotel. Three drivers (indian) in a row gave excuses as to why they could not take us to our destination. I also noticed they were picking up caucasian guests, just not me and my sister who happens to be black. The drivers were rude and unapologetic. read more

Used them for many years. Good drivers, excellent liability insurance and very reliable!

Just missed my train waiting 30 minutes for the cab to show up. They couldn't even find a cab to pick me up after calling several times. Finally cancelled and called Uber. They use to be reliable do not what happened. read more