Great location, we had room 101 and I would argue that is the best room! Patio with chairs…read moreoverlooking the canal and the bridge to Canada. Staff was very pleasant and great facilities for fitness center and pool. Our room was very large, comfortable bed and nice amenities. Highly recommend. Freighters restaurant was great as well!

Very nice stay. Here for a lovely wedding. The event space was really set up nicely. The warmth of…read morethe fireplace, decor and the windows all helped make the event really special. The food was quite good especially for a wedding. They served stuffed chicken, brisket and mashed potatoes and the desserts were delicious! While at the hotel, we walked over to Freighters for a bit to have a cocktail. We sat by the fireplace and had a good view of the expansive restaurant space. It would be a great place to dine to watch the ships and water. The food looked good. I hope we are able to come back to try some of their fare. The room was more than adequate. Clean, the beds were comfy. The room could use some upgrades with USB and C ports and outlets by the desk. Other than that, it was quite pleasant. We were able to see the courtyard, the bridge and the icy water. We enjoyed the winter views. During our stay, each person who worked there were all helpful, friendly and welcoming. That made the experience even better.

Very nice newer hotel. The room set up was extraordinary (i.e. great bathroom lighting for makeup,…read moreplace to hang hand towels, bathroom fan, built in luggage stands, hooks for hanging up clothes, comfortable mattress, plush towels, easy to use thermostat, great TV with Direct TV and a remote that works). I told my husband this was by far one of the top hotels we have visited for years. Desk people where very friendly. The breakfast was great, as was the breakfast lady. One complaint was the outside of the tub and the corners of the bathroom floor could have been cleaner. Free baked cookies like Country Inn and Suites offer would be nice to include as an added perk.

(We travel often so we carry disinfectant wipes to clean airplane seats & hotel rooms ourselves,…read moreeven at 5-Star accommodations) This is a disheartening review, and one that is truly disappointing to write. One-star review is generous. I am an IHG member (many years) and have stayed at quite a few Holiday Inns and Suites and quite a few Holiday Inn Vacations in North America. We have never been disgusted and disappointed until this location in Port Huron, MI. (In fact, we were returning guests from a few years ago. We stayed in their 2-room King Suite & it was clean, relaxing & pleasant) I booked a reservation via Expedia.com (our plan for the weekend was bargain hunting during the "Longest Yard Sale" of the USA) 1st Red Flag: When we arrived, a guest in front of me (at the front desk) was voicing concern that her reservation wasn't correct (she booked adjoining rooms but they gave her two rooms across from each other instead) 2nd Red Flag: I reserved a 2-room king suite but was given keys to a 1-room king standard instead. 3rd Red Flag: We were stuck with the king standard (for 3 guests) because the hotel was sold out. 4th Red Flag and a major red flag: Mold was in the shower. Again, hotel was sold-out and we couldn't be moved to a different room. Other Red Flags: * Pool and pool floor was dirty * Pool water temperature was hot * Water fountains were dirty * Hotel couldn't provide extra towels * 24-hour coffee machines (in lobby) weren't available after 3pm (Coffee machine was not in our room) Holiday Inn blamed Expedia for false advertising of their rooms and Expedia blamed Holiday Inn for sending the wrong information regarding their rooms. Employees of Expedia and Holiday Inn were professional and sympathetic but reasonable and immediate solutions were not in our favor. Holiday Inn Express & Suites-Port Huron is operated by the Amerilodge Group. I am still waiting for a phone call and an email. At the time of this post, Amerilodge hasn't responded to Expedia either. We couldn't enjoy our weekend because of the filthy accommodations. We did look into other places to stay but those were sold out as well. So, we sadly returned home.

Stayed here earlier this week on my way out of Michigan. Convenient location, comfortable room…read moreitself, and appeared to be friendly staff. However, I could not get the shower handle to turn itself on through a twist model. Annoying. Also was disappointed by the breakfast options not including -plain- fare, the eggs offered had bacon and other things I do not personally enjoy.

Longtime traveler to this location. Had worst experience ever since using this hotel on Oct 22…read more Booked room, arrived and didn't have my booked room. Said its a website glitch. I am titanium elite. This is unacceptable then the counter clerk says what do you want me to do we don't have your room. Its now 930 pm. You can either take what we have or look elsewhere???? Wait a minute you bump a non marriott member with the same room reservation not the guy spending weeks in marriott hotels per year. No manager available she was in Canada for the weekend. Says she will call me Monday. Never calls me. Years of loyalty to this location, not anymore. Awful service end to end. Staff was indifferent. Just ridiculous.

Having my wedding reception here! Can't wait. Beautiful views and very affordable. Food from…read morefreighters very good as well!

I travel with my pup everywhere. I never care about any pup fee. But paying the 75 dollar fee…read morethis time meant I was downgraded to basically a human kennel. Under the guise of I will be closer to the dog walk area, I was placed on the first floor next to the back door. Not an issue, until I walked into the room. No real carpet, just and inside/outside floor covering. No padding, just glued directly to the concrete. The furniture was out of a garage sale, beat up and unkept. Sheet on the bed were old and worn. So old the elastic on the fitted sheet no longer gripped the matress. I never leave a bad review. I there is nothing nice to say i leave it alone. But the manager on duty continually lied on the idea I was put into a dog room. Said there was no such thing. I asked why no carpet, she replied that there must of been a maintenence issue that was unresolved. I told her I checked the room next to me during cleaning and it was the same. A dog room. Just outside my room there was carpet with padding, but not in mine. I paid for a king bed, was given a queen. I guess that is what dog rooms get. Now there was an area for my pup to do her business, but no grass, all lava rock. I invited the manager to walk on it barefooted, because my pup was. It is jagged and unsafe for pets. While this facility is pet friendly, be prepared to stay in a dog room. Not the room you reserved online. felt like i was punished for bringing my pup, and paid for that punishment.

The food was the best we've had since arriving in Michigan! Service was excellent by Debbie and the…read moreambiance was to die for!! Highly recommend to everyone. We had clam chowder (I tried it since I'm not a fan) and it was the greatest I've ever tasted. Then we had the crab cake - you won't be disappointed at all with it. We split the 8oz fillet mignon dinner and rounded it out with crème brûlée. 5 stars 100%.

It is not what it used to be. It's just seems off. Our server Johnny was great. We had a family…read morecrisis and he was quite understanding. He worked with us on staging our order. Had the Fire Roasted Halibut and it was so dry. Stupid me, I keep eating it expecting it to get moist. Ordered the Charley's Chowder. Nice tomato based soup. Had to send out a search party for the shreds of fish in the chowder. Used a knife for pate before dinner and it expected a new knife ; not replaced for dinner. Asked for more water and got a glass. Had to ask for another. $200 later I was puzzled. Joe Muer would roll over in his grave. I just left him The Griffin in New Haven. Really fine dining. Legacies are not forever. I really didn't want to write this, but it had gnawed me for days

Garbage hotel. Bed bugs. Blood on the sheets. No refund, and when booking.com tried to call them,…read moreno answer from the hotel. Horrible company. Stay away. The old man at the front desk was rude and condescending about it too. Horrible. I'll never give Best Western another dime, any location.

Holy crap! Nasty stains everywhere....carpeting, chairs,…read moresheets. Window even had bird poop dribbling down it. Had to change rooms due to urine smells. Elevator creaky and jumping around. This hotel is just sad.

I would rate this a zero if I could. They don't even try to hide the filth in this place. We booked…read moreand got room 306. It was on the ground floor and all wi Dow locks were non existent. Their solution is to out cut pieces of 2X2 in the window to suffice. There is filth anywhere and no blankets for the bed. There's sheets and a paper thin bedspread. That's it. No phone to call the lobby. No coffee maker. The overhead fan I. The bathroom started pouring water out of it. We booked another hotel and immediately left. We're fighting through bookings to get some money back. You've been warned of your book here. Filthy unsanitary unsafe and uncomfortable. The sofa was so dirty and filthy .. and they painted over poop on the walls.

We reserved room for 3 but towels for 2. The bathroom floor…read moredirty in corners and a ring around the tub. Absolutely disgusting The staff at desk didn't even bother to greet us. Not even a hello or good morning.

We enjoyed our stay here. The Hotel is located in an old Michigan National Bank Building. Each…read moreroom in the hotel is different. We stayed in the suite. The bed looks like it's floating. The bathroom is huge. The staff was very friendly and the room comes with a complimentary hot breakfast. Will be looking to stay in more Ascend Hotel Chains in future.

Really a nice experience. Located right downtown and with walking distance to shops and…read morerestaurants. Maneuvering inside the hotel was interesting.this where the challenges of turning a bank into a hotel was evident. Room was chic and modernly decorated. Subject to the sound of the bridge alerts but it is part of the character of the place and the downtown.

Food was freezing and they ran out of it before not even half the room was called. Only thing that…read morewas even remotely good was the bread.

We stayed in Early September on our way to Niagara Falls. Our room was not cleaned. Staff…read moreadmitted that they had someone quit and were challenged to get things done. Simply gave us a sheet to cover the old sheets that were not cleaned. Many many calls to management regarding this terrible experience have gone unanswered. ABSOLUTELY TERRIBLE EXPERIENCE. DO NOT STAY HERE.

Very clean, lots of outlets, USB ports and counter space. Only cons are lack of decent lighting due…read moreto fluorescent bulbs. My room on the sixth floor overlooks the highway, so I wasn't inclined to keep the curtains open in daylight. Other con is the half wall of glass in the shower...first your behind will get COLD as you gave the showerhead -- closing the sliding separator door, which hides a closet, doesn't help because there's very little heat in the bathroom (bring slippers). There was enough water outside the half wall for me to have to use a bath towel to dry the floor. I also somehow locked the sliding door and had to FaceTime by BF on how to get out of the bathroom. Front desk staff is very friendly and helpful and they are the main reason I'm giving this hotel a great rating.

This hotel is amazing! All the staff are extremely friendly! The hotel is extremely clean and…read moreoverall has a nice environment. The hotel has many amenities all for a very cheap overall price. Everything is extremely high quality and the hotel is very clean. Overall a great choice if your wanting to stay somewhere in Sarnia.