When my best fur friend recently passed I telephoned them with questions. I was choked up and…read morehaving trouble speaking and they were very patient and kind and gentle. They gave me thorough information and realistic expectations. When I took my dog for cremation services, they helped me by carrying him from the car as I could not handle it. They were respectful and gentle every step of the way, and took a paw print for me. I was very surprised at how reasonable the cost was. Having this type of service and the understanding and care that is provided is necessary when you are destroyed by grief and loss. I cannot recommend them enough. Thank you for taking care of my precious Hammy.

Lhighly recommend Hearthaven I lost my dog Hank after 16 years together, I called and received…read moreexcellent customer service and comfort from Ann, when I brought Hank in I was crying they listened to me talk about Hank and I cried, they were so understanding. Then they brought out the paw print for me to leave with and gave me a hug. I got comfort from having the paw print to take with me, it helped so much. They called me in 2 days as promised and told me I could c0ome pick up Hanks ashes. Knowing that his remains were being taken care of respectfully really helped me with my grieving. I can't thank the ladies there enough Sincerely, BRENDA MCKENNA

We lost our 16 year old dachshund this June and they took such good care of him. Saved a clipping…read moreof fur and paw print. Very kind staff that treated me and my partner with kindness.

What wonderful and warm staff! Our boy, a 16 yo retired sled dog, was still moving under his own…read morepower but once we arrived and got him out of the car he collapsed on the nearby grass. We knew that when his time came, we wanted it at home and outside where he loved to be. No one was available to come to our home, so we took him to Passages. They accommodated his wish to continue to lay in the grass, in the parking lot area, as it very lightly rained. Thank you for sending our boy on his next adventure in the environment he so loved.

Wasilla Vet does not care about your pet, only their pay!!!…read more They were fully prepared to let my 5 year old Western Siberian Laika, Daisy dog, die unnecessarily! Daisy dog was pregnant and had a miscarriage. Friday her discharge was green/brown. I called Wasilla Vet, where she had been a patient, they couldn't get her in until Tuesday. I called every day to see if they had any cancellations so Daisy dog could be seen. No was all they said with absolutely no concern for Daisy dogs status. Never even asked any questions about how she is doing. Finally Tuesday came and upon an examination the Dr diagnosed Daisy dog with Pyometra. Said she needed surgery immediately or she won't survive. Dr said she only has days to live in the condition she is in. Actually told me "she'll be lucky to make it until Friday". I tried to schedule the surgery, but their calendar was full. Said they can 'squeeze' her on Friday morning. I reminded them that they just told me she will be dead by Friday. "There is nothing we can do until Friday" is what I was told. I begged them to bump another less emergent surgery and they informed me thay cannot do that. Told me if I want it done sooner I'll need to call an ER vet. I called, they charge $5000 for the same $1600 surgery. That's out of my budget and Wasilla Vet was well aware of that. They wished me the best, said they hope Daisy dog makes it until Friday and sent us on our way. I called numerous vets pleading for help! Finally Faith at Bering Sea Animal Clinic in Chugiak heard my cry, understood the severity of the situation and went above and beyond to get Daisy dog the life saving surgery she needed. She got her into the clinic at 6:30 Wednesday morning. As in the very next day. I will be switching my pets to Bering Sea Animal Clinic and I highly recommend you do the same! Don't let your pet be a victim of Wasilla Vets carless greed!

Wasilla Vet Clinic was super sweet with my pup. They were very considerate of my concerns and were…read morewilling to tell me if a test wasn't absolutely necessary. They are amazing! We'll definitely be back.

There are not a lot of options regarding mortuary services in Alaska. The market is…read morecornered/covered more or less by several long standing facilities/families. It is difficult while grieving to pay close attention to the processes available to you and your family and it is easy to miss expensive unplanned options while believing you're being gently cared for, by a business. As a person employed to help determine services covered for families in need for 7 years, I am acutely aware of business practices, laws, and state and/or federal benefits available. This as well as cost of combined services in general. After that preface to the following: I am pleased with the level of care my family received when my dad recently passed. They had their hands full with my family and took it in stride. It gives me a chuckle to think about. Though it may seem impersonal, their website is well done and is expected to be utilized. As an initial point of contact or portal. It is comprehensive and intuitive. The largest hurdle is probably getting next of kin that is a senior citizen, to use the web option. After directing my family member to the website no less than 6-7 times and specifically stating that they don't make the arrangements over the phone, they decided taking a phone call was fitting. This even before the face to face that was demanded (that they really don't typically do, up there with arrangements made over the phone) to discuss info that artfully and helpfully already flowed on their website. The website. With available services via easily accessed menus, again being intuitive and easily experienced, and with a running total, you can explore different options based on services and expense. No surprises. Honestly it should be a model for directing folks to services available without overwhelming them with information while grieving. Often we say and feel -spare no expense!- as it soothes us that it is correct and warranted Make sure your family has communicated their wishes with each other prior to passing. It really helps to have this info in place so you can focus on celebrating your lost loved one. They took great care of my dad who passed, and my mom who didn't know if she was coming or going amidst it all. Bless them lol. Communication and ongoing care was thorough and succinct. Thank you, endlessly.

A family member living in Anchorage recently died. Devone took great care of us. The simple…read morecremation was very affordable. We truly appreciate her professionalism and care. Living in the 'lower 48,' she took away our worries during a difficult time.

My daughter passed away 1-22=22. I flew to Alaska to help her daughters prepare. Everything was…read morefine at first. I paid for the cremation and death certificates. 3 weeks later I called to find out what was going on. Put on hold and then told the ashes were there. Why had no one told the daughters they were there? Seems once the money is paid they don't care for the grieving family. What an awful experience. Would not recommend this facility if you want caring and empathetic people. A big thumbs down. All about the money.

No words can describe the service that I received when arranging a funeral service for someone who…read moreI was wanting to spend my life with my husband. I had to fly to WA to spend his last living days before taking him off of life support. So many thoughts ran through my head on what I needed to do & how to do it. My mom said "Dont worry I know who to call" she called Dave & his staff. From the beginning of the process to the end our family received the most respectable customer service. We were not treated as customers but as FAMILY! The entire decision process was heartfelt & warm. On the day of my husband service Sept.15.16 all I was thinking about is how this was going to be my last time seeing the love of my life, kissing him, holding him one last time as well as my kids. Everything happened so fast I did not get a chance to put my ring on his finger, because I wanted us to exchange our rings so that we would always have each other's ring for a lifetime. What Dave did for me I would always cherish for eternity. Our culture is very strict and the one thing I couldn't bare was to not have been able to give my husband my ring, and Dave did just that he put my ring on my husband finger. I cried with so much love & peace in my heart knowing that my husband will always have a part of our lives that made us one my wedding ring. Anchorage Funeral Home has gained our family's business forever we also have been letting everyone know to rest assure that Anchorage Funeral Home will make thier love ones home going an experience that they will never forget. So much love & prayers for their business, staff and family. GOD bless you all, Jessi Tui & Family

They were very kind and patient, very professional. I feel they took good care of my brother's…read moreremains and would recommend them to anyone else needed these end of life services.

They took such good care of us, after my grandfather died; so patient and kind. Worked with us on…read moreevery detail, and did their best to make this as easy as it could've been on us. The viewing was incredible, he looked great; and the room was nicely set up. They were very mindful and attentive to the atmosphere of the room and what was happening that day. Getting him back from them was also pretty simple, and once again; they handled us and him with so much care. I can't recommend them more.

poor handling of my brother Donie's care. They are callus and uncaring in their handling of my…read moreloved one. Demanded payment before service. Callus unf I will never recommend them to anyone. I had to ask for a required document for transport of human remains. After I sat at the Funeral Home for over 40 minutes, I left because I had to use the bathroom. I got home which I only live 5 minutes away and was called by the Funeral Home in Wasilla that the Funeral Dir was was there and wanted to know where I was. I said I would be right there. I drove up to the Funeral Home and waited an additional 10 minutes for the Dire to hand my brothers ashes to me. when I looked for the Certificate of Human remains it was not with my brother. I was told a week ago that his death certificate was ready, I asked that send it in the mail. I still have not received it almost two weeks later. Very Poor Customer Service.

My father had passed unexpectedly in September. Financially I was not able to fly out to Alaska to…read morehandle his funeral services and thanks to Tiffany A. at the cemetery, she was able to keep in communication with me and walk me through every step of the process. Tiffany and her team were all helpful and I appreciate their compassion through these difficult times.

We recently lost our dear mother approx 3 weeks ago, unfortunately her plot was bought and paid for…read morea few years back to be able to be placed by my dad. We had the worst experience with the general manager B Spink who chose to represent a divided family against one another. The untruths that came out of that mans mouth was utterly disgusting. I was my mothers guardian for the past two years and literally did not have any help from other family members, without hearing both sides of the situation, he chose to inject himself into a family situation instead of being a biased party like he should have. he had no business inserting himself as the other partys representative, He repeated and spewed untruths, he proceeded to demand i cough up 2400 because i was my mothers guardian, he demanded that i give him my mothers attorneys name. We had to have our attorney write him a letter to set the record straight, the worst part when my brother and i went to his office to confront the untruths, he behaved so unprofessionally and proceeded to holler and demand at one point slamming his fists on the desk. My brother and I who btw were the only two that cared for our mother during the last two and half years and my husband were trespassed from the funeral home, not being able to say goodbye to our mother. Who does that.

Excellent facility, good staff, beautiful grounds! well taken care of and off the main Roda enough…read moreto be quiet but not far. Aside from the unfortunate reasons for ever being there it has always been pleasant. One time the grounds keeper yelled at me for driving too fast in there.. so that sucked. But not a reason not to use their services.