Good bank to go to when you need the ATM machine for some weekend money. A bit loud in here at…read moretimes the ATM machine is very loud. Nice building downtown and good for hobo's to hang out in when it's cold. Drinking fountain on level 7. Nice snack machines, water fountain, haircut parlor. Just a nice building to dick around in when you have nothing better to do. I like the bank part the best, ATM machine to get your drink and party on, providing you have money in your account. If you don't have any, don't go whining to the security about it LOL Nothing he can do if you're a deadbeat with no ambition or goals in life to save a little something something. Spend it soon as you get it though right? You rich or what? Yeah

Excellent service. Superb local branch of a mid-sized to large bank. Friendly, competent and…read moreprofessional with a nice mix of services. Highly recommended.

This location of Flagstar Bank has fantastic customer service and a professional but friendly…read morestaff. Just moved to Fort Wayne from out of state and I am very happy with their services and support. Kevin R.

Their customer service employees are NOT well informed. I called to deffer a loan payment and the…read moreassociate Marium told me "We can certainly do that for you.". She preceded to tell me I would have to call back after my due date. I have never made a late payment in over two years so I called back a few days before my payment was due. I spoke with Moe who told me I did not qualify to deffer a payment. I let him know that since I was misinformed by Marium that I had already used the funds I had to pay off a couple credit cards. He told me he had to follow guidelines and could not help me. I asked to speak to his supervisor. She (Dezia E229459) told me they could do better at training but she (Marium) should not have told me that. I let her know she put it in the notes on my account and there should be someone who has authority to grant my request. She said they have to follow guidelines. I know because of discrimination company's have to follow procedures. However, I also know that certain situations can allow you to override those steps. I was trying to explain this to Dezia and she kept talking over me. I have been unemployed for over two years because of Covid 19 complications. I have still paid my bills. I am struggling but will still pay may bills with God's help. I just don't understand how a large company like this would benefit more by getting my payment than I would by deferring one. I closed my checking and saving account prior to this incident because they charge fees. NorthWest Bank does not charge me fees so I continue to use them. I would NOT recommend Chase Bank!

I went through the drive thru at the chase bank on west Jefferson blvd. Lola was so kind and…read moreprocessional and friendly. She was such a happy person in my day. People with an attitude that great are so rare. She gives the whole bank a good name !!! Also Cole is so great too and is so nice to my daughter. What a great location ! Who would think that doing regular banking would be such a great experience ? Congrats on hiring amazing employees !!!

This review goes out to Karen. She was kind, patient and personable with me. Although they're short…read morestaffed, she was able to help me with a time sensitive request. I truly appreciate her genuine kindness and recommend anyone to go to her. Thank you Karen for making a stressful thing a little easier. This Chase location has good people here. Seem to have a lot of frequent flier customers coming in on by and leaving with a smile.

Had a minor issue that I needed to resolve in person and Marisol J. got it fixed quite quickly, and…read morewas friendly and polite. Thanks!

it seems like in the last year everything is difficult. Nobody wants to do their job and they want…read moreto put you off and make things three times as complicated as it should be before customer service was excellent. I have been there for almost 40 years and I am seriously contemplating, a change

Their cd rates are usually higher than other places. The one on Lima rd is very friendly.read more

I cannot express enough how much I love Star Financial. I have banked with a lot of banks and have…read morenot received the personal attention I get with Star. Be it on the phone or in person. Also, I do not get slammed with extra charges /fees for anything you do out of the network. Two thumbs up! Happy Customer

Slow service. Never seem to have enough tellers on hand. The ones they have are pleasant and…read moreefficient.

This branch was very helpful in stetting up a joint account for my wife and I! We set up an…read moreappointment with Erika, and everything went smooth! Will be coming back here for any banking needs again! Also I found their lobby chairs very comfortable!