Good bank to go to when you need the ATM machine for some weekend money. A bit loud in here at…read moretimes the ATM machine is very loud. Nice building downtown and good for hobo's to hang out in when it's cold. Drinking fountain on level 7. Nice snack machines, water fountain, haircut parlor. Just a nice building to dick around in when you have nothing better to do. I like the bank part the best, ATM machine to get your drink and party on, providing you have money in your account. If you don't have any, don't go whining to the security about it LOL Nothing he can do if you're a deadbeat with no ambition or goals in life to save a little something something. Spend it soon as you get it though right? You rich or what? Yeah

Excellent service. Superb local branch of a mid-sized to large bank. Friendly, competent and…read moreprofessional with a nice mix of services. Highly recommended.

Their customer service employees are NOT well informed. I called to deffer a loan payment and the…read moreassociate Marium told me "We can certainly do that for you.". She preceded to tell me I would have to call back after my due date. I have never made a late payment in over two years so I called back a few days before my payment was due. I spoke with Moe who told me I did not qualify to deffer a payment. I let him know that since I was misinformed by Marium that I had already used the funds I had to pay off a couple credit cards. He told me he had to follow guidelines and could not help me. I asked to speak to his supervisor. She (Dezia E229459) told me they could do better at training but she (Marium) should not have told me that. I let her know she put it in the notes on my account and there should be someone who has authority to grant my request. She said they have to follow guidelines. I know because of discrimination company's have to follow procedures. However, I also know that certain situations can allow you to override those steps. I was trying to explain this to Dezia and she kept talking over me. I have been unemployed for over two years because of Covid 19 complications. I have still paid my bills. I am struggling but will still pay may bills with God's help. I just don't understand how a large company like this would benefit more by getting my payment than I would by deferring one. I closed my checking and saving account prior to this incident because they charge fees. NorthWest Bank does not charge me fees so I continue to use them. I would NOT recommend Chase Bank!

I went through the drive thru at the chase bank on west Jefferson blvd. Lola was so kind and…read moreprocessional and friendly. She was such a happy person in my day. People with an attitude that great are so rare. She gives the whole bank a good name !!! Also Cole is so great too and is so nice to my daughter. What a great location ! Who would think that doing regular banking would be such a great experience ? Congrats on hiring amazing employees !!!

This review goes out to Karen. She was kind, patient and personable with me. Although they're short…read morestaffed, she was able to help me with a time sensitive request. I truly appreciate her genuine kindness and recommend anyone to go to her. Thank you Karen for making a stressful thing a little easier. This Chase location has good people here. Seem to have a lot of frequent flier customers coming in on by and leaving with a smile.

Had a minor issue that I needed to resolve in person and Marisol J. got it fixed quite quickly, and…read morewas friendly and polite. Thanks!

it seems like in the last year everything is difficult. Nobody wants to do their job and they want…read moreto put you off and make things three times as complicated as it should be before customer service was excellent. I have been there for almost 40 years and I am seriously contemplating, a change

Their cd rates are usually higher than other places. The one on Lima rd is very friendly.read more

I cannot express enough how much I love Star Financial. I have banked with a lot of banks and have…read morenot received the personal attention I get with Star. Be it on the phone or in person. Also, I do not get slammed with extra charges /fees for anything you do out of the network. Two thumbs up! Happy Customer

Slow service. Never seem to have enough tellers on hand. The ones they have are pleasant and…read moreefficient.

This branch was very helpful in stetting up a joint account for my wife and I! We set up an…read moreappointment with Erika, and everything went smooth! Will be coming back here for any banking needs again! Also I found their lobby chairs very comfortable!

A few months ago, I would've given them five stars. I banked with this credit union for over 10…read moreyears with 5 vehicles all paid off. They were all good years thanks to Abbey when she was just a teller, then a loan officer, and later branch manager in Riviera Ct. Also thanks to loan officer Kim for treating me like a person and not just a number like big name banks do. UNFORTUNATELY they merged with Partners First Credit Union. Which can't be anymore farther than what their name says. Nope, it ain't Partners First, it's them first before you. Now there's a new loan officer named Cindy and her supervisor Nancy. Working with Cindy is no better than doing it yourself online or talking to an automated telephone system. There is absolutely no personal touch. It's so binary. It's either yes or no. Just like a machine. And anything out of the ordinary, she will have to hang up or put you on a long hold because she has to ask her supervisor. Which totally shows incapability to make decisions. She'll run you by the book. So what's the point of talking to a person if they act like machines. Completely incapable of working around situations. It's all about policy, policy, policy. Policy first before customer. They now act like they are some big name bank but without the technology and resource to back it up. With just a few obsolete ATMs and branches of their own in Fort Wayne. You'll shut them down for the day by making an unannounced $5,000 withdrawal. They are only nice when you have perfect credit. Have less than that then they will throw you the book. So what's the point of going here if you're gonna be treated like any big name bank anyway? Go somewhere else or just to go Wells Fargo since there's no difference anyway. At least you got the backing of a better financial institution. Over 10 years of being a good customer then one glitch on my credit then it's over. They've never been perfect themselves anyway, but did I punish them? No. I worked with Kim and Abbey on their shortcomings just like they worked with me on mine. That's the only advantage small Credit Unions have over big banks. Otherwise they got nothing to compete with. It's the beginning of the year and I was asked for my company's profit and loss report. When I said I don't have it, then all I got from Cindy was, "Okay..." then hung up. So just like I said, like a machine. No ability to work around. So I went straight to her supervisor Nancy Brandenberger who asked for my W2. When I gave it to her, waited for three hours to email me at 5:30pm on a Fri to ask for my 1099 also. Well, even if I provide her my 1099, the dealership was already closed for the day. After then, no follow up phone call ever. Wow, they really want your business... NOT! By far the most incapable, yet arrogant, couldn't-care-less, bankers I ever worked with. So I just went ahead and paid cash for the vehicle. So why would I borrow if I have cash? In a nutshell, it's cashflow for business that I don't want tied to an asset. Not good. Oh well... Im closing my account and saying sayonara to GCU for good! What a waste!!!

Hidden fees ($2 to cash a check for members!), no ATM deposit, slow service and very rude tellers…read more I advise to look elsewhere when shopping around for a bank.