Amazing staff that are always willing to help, and know what they are talking about. I couldn't be…read morehappier with them.

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

Excellent service. Superb local branch of a mid-sized to large bank. Friendly, competent and…read moreprofessional with a nice mix of services. Highly recommended.

This location has a very Friendly staff. The manager Cindy Hale goes above and beyond whats…read moreexpected. Yesterday, she took the time to call and leave me a message regarding the upcoming update for their online banking. Now that is service you don't normally see! She is a Great Asset to the company.

This is a small Indiana bank. I am told it is the best bank in the state. However when one goes…read moreyou can definitely tell from the service that it is a small town bank.

it seems like in the last year everything is difficult. Nobody wants to do their job and they want…read moreto put you off and make things three times as complicated as it should be before customer service was excellent. I have been there for almost 40 years and I am seriously contemplating, a change

Their cd rates are usually higher than other places. The one on Lima rd is very friendly.read more

Good bank to go to when you need the ATM machine for some weekend money. A bit loud in here at…read moretimes the ATM machine is very loud. Nice building downtown and good for hobo's to hang out in when it's cold. Drinking fountain on level 7. Nice snack machines, water fountain, haircut parlor. Just a nice building to dick around in when you have nothing better to do. I like the bank part the best, ATM machine to get your drink and party on, providing you have money in your account. If you don't have any, don't go whining to the security about it LOL Nothing he can do if you're a deadbeat with no ambition or goals in life to save a little something something. Spend it soon as you get it though right? You rich or what? Yeah

Only one star because I couldn't give zero. My pension was auto deposited (1st and last time it…read morehappens at this bank). So far, it has been 2 days and still not able to see it in bank. I called and he said his "opinion" was I might see it tomorrow. Told him I wasn't looking for opinion, I want my money. He said he didn't know. Already changed auto deposit and if I ever get my money, account closed

This morning began with a routine errand - depositing cash into my business account at the credit…read moreunion, which has an affiliation with my credit union (Navy Federal Credit Union) however, what should have been a quick transaction morphed into an experience laced with suspicion and an undercurrent of discrimination. It left me feeling frustrated, disrespected, and frankly, bewildered. Walking into the credit union, confidence fueled by my prepared deposit slip and a neatly organized stack of cash, I approached the teller. With a smile, I greeted her and explained my intention to deposit the day's earnings from my trucking company. Her initial response was polite, but a flicker of concern crossed her face as she saw the amount - a not insignificant sum accumulated through a busy weekend. The first hurdle emerged when she did not accept the additional identification I presented because my debit card had been compromised. I readily presented both my driver's license and passport, both valid and bearing my name and picture. Despite this, a sense of unease settled over the interaction. The teller blatantly lied saying that there wasn't anyone there to wire money to my account or that I couldn't open an account because she couldn't do it, returning a few moments later with a different employee (branch manager) who, after not looking at any of my documents my documents, made a decision not to even try to assist. The wait extended, punctuated by strained silences. My confidence waned, replaced by a growing suspicion that something was amiss. Finally, the teller informed me they are not going to accepting such a large cash deposit. This was where the frustration truly set in. I explained that the money was the legitimate takings from my business, a small trucking company and that I needed to deposit monies for my truck insurance. I also explained that if the check bounced my truck insurance would be canceled and my business would be closed. I poured my heart and sweat into building my trucking business. To further solidify my claim, I connected the teller directly to my credit union representative who confirmed, on speakerphone, that my account was in good standing and the deposit was legitimate. This experience left a bitter taste in my mouth. While procedures to prevent money laundering are vital, the level of scrutiny I faced felt unjustified and tinged with discrimination. Was it the amount of cash? The fact that I run a small,independent business? My ethnicity, even? Whatever the reason, it felt unfair and disrespectful. The incident highlights a troubling reality - the potential for financial institutions to unconsciously (or consciously) treat customers differently based on factors that have no bearing on the legitimacy of their transactions. It raises questions about the training and protocols within these institutions, and the implicit biases that can cloud one's judgment. But the ordeal served as a stark reminder that for some, simply conducting routine banking activities can become an uphill battle. This experience has left me determined to take action. I will be filing a formal complaint with the credit union,highlighting the discriminatory nature of the interaction. I also plan to share my story to raise awareness about the subtle biases that can manifest in financial institutions. Everyone deserves equal access to banking services, regardless of the form their income takes. The fight against discrimination is a constant struggle, but by speaking out and holding institutions accountable, we can work towards a more inclusive financial landscape for all. Hopefully, the next time I walk into the credit union, it will be just another routine errand - not a test of my legitimacy and patience. Signed; Dr. Robert James McGill Jr.