A neighbor helped me return my Mother's 10ft. moving van here yesterday and it was the most horrible experience ever. For starters, someone yelled at my neighbor because he didn't see the sign saying not to drive the truck through the gate, which was only a thirty yard difference. There were two guys there. One guy with a beard and another guy with a wooden walking aid. Neither introduced themselves or greeted us. The man with the walking stick inspected the cab before calling my neighbor "the old guy" and then calling me "hey you". My Mother had contacted Budget customer service about arrangements because she had to replace the windshield wipers herself and they told her to just put in what she could regarding fuel. The guy with the walking stick snapped at me about the tank not being full (It was barely under "full", btw) and that if he had to take it and fuel it, he was going to charge my Mother's credit card "$12 a gallon". I told him that that was unacceptable and he said "Well, she signed a contract!" before laughing at me and walking away from me in mid-sentence. As if to say, that gives them the right to price gouge people. I received no receipt for my Mother's financial records and no other communication. I had to track down one of them and ask whether I was done or not. The man with the beard said that there would be a charge to my Mother's credit card for about $60 for the fuel and then told me he was "done" with me and walked away. This morning, there is a charge to my Mother's card for almost $200 by Flagler Self Storage. These guys are absolute jerks with zero customer service skills, who will rip you off! They're rude, nasty and treat people like garbage. Not to mention the business itself was an absolute disorganized pig sty. Avoid this place like the plague!! read more
