Through the years, I've been pleased with Back Bay Mechanical. Even recently, Chris, the technician…read moreknew what he was doing, took time to assess the situation and to solve problems. Additionally, he was pleasant, polite, thorough and professional. That said, when I received my bill, I was stunned by the exorbitant cost, $535.00, that BBM charged for a thermostat which can be purchased online or in stores for $385.00 less than what I was charged. (plus there was an additional $149.38 installation fee) [Best Buy and Walmart $139.99, HVAC Home Safety $131.50, Amazon $149.99 } Prior to my appointment, my thermostat had not been working properly so, in anticipation, I purchased one exactly like the one I had. But later, based on conversations with the technician and my neighbor, I switched to the Honeywell T6 . When I received my bill, I was shocked to see a charge of $535.00 for a thermostat that other websites charge no more than $150.00. Through phone calls and emails, I requested BBN adjust the charge. Crickets. In short, I think paying $535.00, a $385.00 or more markup for a $149.99 thermostat, is usurious price gouging.

We had our rooftop HVAC unit replaced. It was a pleasure from the quote, communication with the…read moreoffice and specifically with the install team. They ran into a few surprise issues from the existing install and they spent the time to work the problem and troubleshoot to make it all work without needing to open new holes in the walls or ceiling. Everyone was incredibly professional and the job came out great. I will be calling them for all future HVAC needs

Look no further! Level of service and professionalism you…read moredon't see every day. Keisuke was prompt, courteous, and quickly diagnosed and fixed the problem. Highly recommend! Thank you Keisuke!

Done as expected. A bit delay due to busy schedule. I have to push multiple times to kick off the…read morestart. But the job is done well.

We used Green Energy Mechanical to change our house from oil heat to electric heat pumps. We…read morealready had forced air, but they replaced all of the ducts on the first floor and extended them to the third floor. The owner Jonathan was the first person who came to our house. He and his colleague carefully took measurements and temperature readings throughout the house and then showed us their proposal. The whole consultation took a couple hours and was at no cost to us. Green Energy was the fifth and final quote that we got from HVAC companies and it was the one we chose to go with. They seemed to be up to date on modern technologies and talked about going to conferences and learning about new techniques. The plan for the HVAC renovation was elaborate and EXPENSIVE. I don't necessarily think that it was too expensive for what we got. In fact, I genuinely think we got a deal! They gave us less expensive options but we chose to go with the most expensive one. That was our choice. Three guys came to our house 4-5 days a week for about 2-3 weeks. The main guy was named Endrit who was clearly an experienced professional. We loved the ethnic and racial diversity of the crews. They were all sooooo nice and friendly. I felt very comfortable with them. They were also very clean, always putting down tarps on the floor. The only issue was with the electricity. They failed to identify that we didn't have enough electricity coming into the house from the street to support two heat pumps. They were kind of embarrassed but we understand that Jonathan isn't an electrician and didn't know. So, upgrading our electrical box was an unexpected expense that we HAD to do midway through this job. They set it up so that we could have AC in the summer, but we had to upgrade our electrical before using the heat. Communicating with the company went pretty smoothly. We could email office people or text managers and installers. They were pretty responsive. In fact, we came away with the thought that Green Energy is our favorite major contractor that we've ever worked with! I know that we were annoying at times but they never ever let on that they were bothered. They patiently answered our questions again and again! Green Energy did a final check of the HVAC system in the summer (with AC) and in the fall (with heat) to make sure that everything worked properly. They submitted our rebates for us to the state and it was SOOO nice to get a little money back. In the long term, we are eager to continue working with Green Energy. As part of this HVAC renovation, we have a warranty with them. We need to have them come and check on things every year which gives me peace of mind that the people who know our system best will be the folks maintaining it.

Tried to contact them twice for a quote and never received a call back. This is NOT how you run a…read morebusiness for someone who is ready to install and sign/pay for new hvac unit. This is unfortunate loss of sale for them.

Sadrack came to home to give estimate to replace a/c and duct work great price he did everything he…read morewas supposed to do but when I had a problem he seldom answered my messages it's been a year and still hasn't been get the problem resolved spoke to him last week was supposed to come out this week never got, good luck with him pricing is good service is terrible

Sadrack's experience and professionalism is top notch. His company always provides excellent,…read morereliable work well above standards of their competitors. The price is affordable and the work speaks for itself. We hired Sadrack L. In 2016 to install our central AC. Now, 2022 we needed a tune-up and called C&S. We were lucky to have Sadrack and his crew back. They saved us hundreds of dollars AND we know it the work was completed correctly!

I had a ceiling fan/light that suddenly stopped working. Pedro took it apart, carefully analyzed…read moreone possiblity after another until he found the problem. He then found some slightly different replacement parts which meant I didn't need to spend hundreds on new fan. Pedro was excellent to work with and the price was reasonable.

I cannot say enough about Bob and his team. We had an issue with our heat that no one else could…read morefigure out - other companies, HVAC, electrical and plumbers, all quoted thousands of dollars to fix things that weren't actually the problem. Bob sent a technician next-day after I texted him to introduce myself and our issue, and he was incredibly kind and thoughtful, took time to really investigate what was wrong, fixed it all and stayed to make sure everything was working perfectly before he left. I honestly don't remember the last time someone took so much time and care to get a job done well - thank you Bob & team, you saved our winter!!

This company was a pleasure to work with. Naomi and Romario provided excellent customer service…read more They provide great value and fixed my oil filters, oil pump and noseil.

Lewis Superior responded on very short notice to my plea for dryer duct cleaning. My new super…read moresensitive dryer doesn't work unless the vent is really clean! I asked on a Friday afternoon and they sent a tech at 8am on Saturday. Romario provided great service, was polite and removed his shoes. It was easy to pay with Zelle and I will definitely use them again in 6 months. Very reasonable price too. We're already under contract for our HVAC cleaning but I know they provide the service and I imagine they are as responsible and polite as they were with this.

Avoid No Show Davco. Not worth the call. I called them for a…read morelocal residential AC job, they told me they would try and get someone out that day and would call back later in the day to schedule a time. They did not call or answer the phone. Next day I got connected and I was told "we cannot help you", when I asked for further information on that in regards to scheduling an appointment they said it would be over a month before they could come to my home (5 minutes up the street). Waste of my time, don't let them waste yours. Another HVAC call and another company was there later that day.

We had an issue and called Davco. They answered the call and promptly scheduled an appointment…read more They showed up on time, in uniform and in well kept vehicles. Very professional, knowledgeable and fairly priced. Highly recommend.

Holy cow, this guy couldn't possibly be any nicer! My condo was built in 1969 and the zone valve…read morewas stuck so the heat wouldn't shut off. Charlie did some trouble-shooting over the phone (no charge) and came the following day before noon. After looking it over, he determined the system was super old and made several phone calls to find the correct replacement part which in itself hasn't been easy. He explained a bit about how the system worked (I hate not understanding this stuff!) in a simple and non-condescending way, which I really appreciate. Lastly he was very fair with what he charged me. I highly recommend him!

I will always be grateful for this company. My father, who is 84 yrs old, had trouble with his ac…read moreunit in his home and randomly called this company. Initially he was going to come out within in a week but quickly changed his mind when he heard my father was having heart surgery and would need the ac badly especially with the 90 degree weather returning. He ended up coming to the house 30 mins after our initial call after suggesting a few things for them to try without him having to come out. He was so very nice to my father and his wife. He fixed the ac unit and helped with other issues they were having. I would recommend this company to everyone. He was kind, knowledgeable and trustworthy. He did not pressure them into any services or new systems but gave them information on all their options. I just hope he will come to Medfield when I can get an ac unit!