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    Fixtronaut

    5.0 (2 reviews)
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    Appliance repair

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    MasterFix Appliance Repair

    MasterFix Appliance Repair

    (6 reviews)

    Who I suspect is the owner of this business, came out to my home to assess my double oven problem…read more After looking at my oven, I was quoted to replace the service panel. I agreed to the repair, which was very costly, and presented him with a $250 check as a deposit. This morning, the day after the service call, my oven suddenly started working. I contacted the company and told them of this event. I was told there would be no refund of my deposit, as that was his policy. I offered to compensate him for the service call, and he stated that there were no refunds. He finally agreed to refund $100. I provided him information to refund the $100, and he managed to mess up that refund. He then stated that I needed to set up a new account with the messed up name that he processed the refund under. I refused, and told him I had other accounts he could use. He still insisted that I set up the account with the incorrect information. I again stated that he could use one of my other accounts. While waiting for a response I did place a stop payment on the check. He finally responded. I sent him $150 for the service call. This was a total fiasco. It was not like I didn't text him the name and phone number for the account he messed up. I do not believe he understands English very well, and obviously does not read it very well. I do not recommend doing business with this company. Zero stars. I had to give a one star rating to be able to post this review.

    Masterfix should be ashamed of their customer service. Twice now they have scheduled appointments…read morethrough the Allstate / Home Depot extended warranty program and failed to show up or even call. When customers trust a warranty company, they expect reliable vendors and communication. Sadly, that has not been our experience with Masterfix. Hopefully Allstate takes these repeated no-shows seriously and reevaluates keeping them on their vendor list, because companies that cannot keep appointments or communicate simply cannot be trusted with customers' homes and time.

    Fixtronaut - homeappliancerepair - Updated May 2026

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