Mark came out same day when I called late afternoon, gave his thoughts on what the problem could be…read moreand came out within the next few days to get started. He was very thorough and called every step of the way to give updates. He even called the county for a lid to something plumbing related that had cracked, and got my mail while I was away. So very thoughtful and above and beyond! It was a pretty significant issue that required a lot of digging etc but his quotes were reasonable and the job was done without a hitch, everything is working as it should and I will definitely be using Quinlin for any future plumbing needs.

Our basement flooded because our sump pump failed. Called to get an estimate and Mark was able to…read morecome within a couple hours to check the problem. Our sump pump was old so it definitely needed to be replaced. He had all the equipment as well as a new sump pump so he was able to install it right then. He was very friendly, professional and knowledgeable. He did a great job with the install and took time to explain everything to us. We will definitely use him for any other plumbing issues that may come up.

Do not trust Black Diamond Plumbing in Denton MD! We were completely ripped off by this company!…read moreThey told us that they were the cheapest plumbing company around, & said "trust us". Well please don't be fooled like we were & make sure you shop around 1st. They took it upon themselves to order the most expensive parts to do the job w/ out even notifying us before hand, btw we didn't have expensive parts to begin w/ but for some reason they thought they were doing us a favor???? Why didn't they ask 1st?????? We would have never have approved such parts to begin with but we were never given any options, what a scam! We were also overcharged for the labor which should not have taken them anywhere near the amount of time that was stated on the invoice, to bad we didn't stick around & babysit them the entire time. Speaking of babysitting, the man who did the job brought a helper w/ him who just stood around the entire time & yet we had to foot the bill for both of them???? Not only were we overcharged but we were lied to as well, which was completely apparent on the final invoice itself. We tried to talk to them about their obvious price gouging tactics but they were unresponsive. Please take my advice & do not use this company. Do yourself a huge favor & shop around before you have these clowns show up & rip you off as well. We made several phone calls to other companies after the fact, unfortunately, just inquiring on how much "they" would have charge for such a job & once again we were told "boy you guys were really taken for a ride". Well lesson learned, never again will we use BDP & we will also spread the word to anyone who is willing to listen, save your hard earned money & call someone else. This company is not forthright & they are complete crooks. hth

From the owner: Black Diamond Plumbing & Heating, Inc in Denton, MD wants to be your plumber for life' let us take…read morecare of your sewer & drain problems, we specialize in cleaning, repairs new installation. We offer septic system installations, pumps installation, hot water heaters repair and installs-electric, gas propane, snaking & camera line location, jetting, sump pumps repair & installs. We are master plumbers & gas fitters. We are family owned and believe In our community. We are family oriented we work with our community. We give senior citizen discounts our way of helping the community. For the past 35 years, our technicians have been providing some of the finest emergency and non-emergency heating services to homeowners throughout the area.

We have a home in Tilghman and have used Palmer's Plumbing a few times - always more than happy…read morewith the service. Most recently, we had an issue with our well and the water supply. Making the appointment was a breeze and the woman I spoke with was professional and polite. Dan came to our house to make the appropriate repairs. Dan was right on time and was professional, courteous and efficient. As always, the price was quite reasonable. We can't say enough good things regarding this company. Finding good service providers seems more and more difficult these days, so it is a blessing and relief to know that we can always count on Palmer's for all our plumbing needs.

Dan was right on time. Polite and professional, he quickly assessed and fixed our problem, going…read moreabove and beyond to deal with a separate issue, too. All at a fair price. Highly recommend.

Last Thursday, I called requesting service because my AC is not cooling. The woman I spoke with was…read morevery nice and said it would not likely be Friday, but Monday. Monday, I received a voicemail at 7:11 am from a woman that someone was coming. No one came as far as I knew. Called today (Wed 6/3) and was told someone DID come, knocked on the door, no one answered, and left. I explained that I am a senior with medical issues and I do not always sleep like most people do. They did not ring the doorbell (which I would have heard) or call (which I would have heard). I was told they had no requirement to ring the doorbell ("maybe he didn't see it") or call since it was not requested ahead of time. He then said it would be AT LEAST TWO WEEKS before they could get here because they have to take jobs as they come in. I stated that I had already scheduled, why would I have to wait so long? He said that because someone DID come, I pretty much had to go to the back of the line. This person had NO helpful demeaner, not the least bit interested in trying to work something out. SO! CONNER's is leaving a senior citizen with medical issues stuck in a house where the temperature will be above 90 by Friday to wait TWO WEEKS for service. WORST SERVICE EVER!!!! OH! by the way, if you go the THEIR website for reviews, you will see ONLY TWO, 5 star reviews from 2023 and 2024!!! I left a review there and it disappeared as soon as I clicked 'submit'. DON'T be fooled like I was!!!!!!!

Shaw is an incredible professional with a servant's heart! He is someone who not only does right by…read morethe customer every time but also creates a lifelong client! If you have any HVAC needs, this is who you need to call!

My air conditioning went out and they were called by the tenant. It needed Freon and they wanted to…read morecharge me $997. Outrageous !

Very professional and helpful staff . I called Friday evening and was told someone would be there…read moreSunday morning. Wayman called me Sunday morning and showed up right in time. This is the second time I have used Roto-Rooter and highly recommend them and will not be using anyone else .

I used Roto to clean a clog and then on a separate visit to locate and fix the problem. The tech…read moredidn't know how to use the locator and the cost time (@$350 per hour). I asked the tech to make the cap flush with the soil so ti could be covered with mulch (not done) and then he charged me for all their breaks because it was a hot day. I sympathize but I shouldn't be paying for this. The tech also lied to me as he told me they took off 1hr for this time but when I asked about their time to go get parts, he yelled at me from the truck and said the price is the price. Never again. I hope your new private equity owners don't expect repeat business.

On time and helpful. They have helped me for many years. They come out and charge a fair price…read moreand are knowledgable

Won't use anyone else! Very personable and thorough. Got the job done quick! Gave me tips on how to…read morekeep my septic system good and how to prevent costly issues. Really great! See ya in 2 years!