The most horrendous and abysmal service I have ever seen while calling to set up appointments and…read morereport technical issues. I would compare it to "nailing Jell-O to a wall", but I would not want to disrespect Jell-O by including it in the same sentence as DIRECTV. I would be embarrassed to work for them and predict they will slowly lose their relevance in rural areas just like they have in metropolitan areas due to their sneaky billing practices and utterly incompetent approach to their business. The service person was good when they showed up, but the signal went out the next day and they told us we would have to wait weeks to have someone else sent out. Embarrassing.

I have been a loyal customer for over 10 years. We started paying below 100$. Over 10 years later…read more230$ for same service. For the money, customer service is terrible! Half the time, cannot even get someone who speaks English and not reading the canned information given to them. When contract is up, I am done! Do not recommend. Pay for channels you like through apps! Waaay cheaper and better route to go.

Spectrum Store = Spirit Airlines experience…read more The problem isn't frontline staff or supervisors. Frontline staff consistently provide polite, professional customer service to the best of their ability. They are constrained by lousy processes dictated by poor upper management decisions enabled by an ivory tower management structure. I assume it won't matter to leave a review, but I feel that feedback is a gift, so here it goes. My experience was a 1 hour wait to simply drop off an old router after paying for an Internet service upgrade. Before you assume I'm a dummy for not using mail or booking an appointment, hear me out. PROBLEM: I had the router boxed up in my car and was near the store, so thought it could be a quick stop. It was not quick because Spectrum does not triage and prioritize. SOLUTION: If Spectrum provided a drop box or priority equipment return desk, it would be quick and easy. PROBLEM: Instead, I logged in at the tablet and showed up as 4th in line. A manager was touching base with everyone on the floor about being short staffed. They were super professional, but they had zero power to help because upper management doesn't empower them to log into a terminal. SOLUTION 1: Allow managers to log into a terminal to clear the queue of simple transactions like equipment returns. SOLUTION 2: increase pay and benefits for store staff to attract more staff to avoid shortages. Why did I wait an hour in store instead of leaving and using a UPS store across town? Because the queue display showed just a few folks ahead of me. I reasoned that a 15 minute drive to wait in another line at UPS wasn't worth it, so I waited. PROBLEM: The problem was that folks who had already made an appointment didn't show up on the display, so I had no way to estimate the actual time to wait. When I was next up, 30 minutes into waiting, I got preempted by another unannounced appointment which turned out to be a new mobile phone customer, which took 30 minutes to complete. I had no way to know that until I was 45 minutes into waiting. SOLUTION: include appointments in the waiting queue and add estimated wait time to the display and/or text alerts. There you go, Spectrum upper management. Problems and solutions provided by a customer who recently paid to upgrade service and now feels so disrespected that if there was another decent option, I would switch in a heartbeat. Unfortunately, we exist in what is effectively a monopoly market for wired Internet service. The only thing that will really fix this terrible service is regulation because ISP's that operate as de facto monopolies have zero motivation to change.

Literally seems like they know that they are the only option in our small town - haha - they've…read morebeen out 4 times this month to fix the internet not working and it goes out again and again but never offer a discount it's kinda amazing honestly.

Be aware that they will not remove that ugly dish from your house when you disconnect. They charge…read morea service call of over $200 for that.

6/14/17 Free?? Who said anything about free?…read moreAfter additional searching I did find alternatives not associated with Eagle.

If I could give zero stars I would. absolutely the worst experience in my life. Called before I…read moremoved from out of state to set up internet, advised them the home was brand new and needed to have the service brought down the pole to my house. They sent out a tech, instead of someone who could run the wire, to tell me we needed service brought to the house first. They set up for their construction team to come out, but that would take over 5 weeks, I'd already waited 2 weeks. I follow up constantly to find out status, finally they approve it. Construction team comes to house and DOES NOT RUN IT TO MY HOUSE, even though they was red spray paint down the drive telling them where to run the wire AND they had a trencher. I called concerned that they didn't run it to my house to be given attitude by them and they told me the job was complete. They transfer me to dispatch to try to push me out another 2+ weeks, when I explain that is unacceptable , the dispatcher suddenly has a way to help me get someone in 2 days. The tech guy comes out to tell me what I already knew, I couldn't get service because the construction team failed to do their job. I already had to drive out of state by this point to get internet at family's house because I work from home. Came back to Polson because school started and had to rent an Airbnb for nearly $800 for the week thinking I'd have service by the end of that week. But they failed and their ONLY answer was they could have them back out over a week later. At this point I was over $1000 out of pocket from traveling and renting a place and couldn't afford to set up for at least another week at another place with short notice as it would have cost me another $1000 minimum. So I luckily got Starlink and wish I would have just gone there first! No trenching, no construction team, no tech needed. And when I informed them I could have paid for internet service for over a year with how much they pushed me out, they tried to sell me cellphone service! I contacted the BBB and told spectrum they lost mine and my entire family's business for life. The lady, Jessica, in dispatch was rude and the woman who I spoke with in construction was an absolute B!tch!

Aaron is very professional and knowledgable. He installed Exede High Speed Satellite Internet and…read morewe are very happy with the improved internet speed and connectivity we are now receiving. Aaron also helped us resolve some computer issues. I will definitely keep Aaron's business card handy and recommend his services!

From the owner: Woodpecker Technologies is an authorized DISH Satellite television Retailer specializing in…read moreSatellite television and Internet service. Woodpecker Technologies is your local choice for DISH service. We have served Helena and the surrounding area for over 5 years and are dedicated to serving the local community. DISH is the best choice for value, technology and customer service with the lowest prices nationwide. So stop by today to find the package that works best for you.

I've worked in customer service a long time and always like to write a review for a business that…read morehas excellent customer service. I don't see it much anymore and it truly saddens me. But my experience at Hamilton Radio Shack was incredible and deserves this 5 star review. Robert (I think he's one of the owners) went above and beyond with me yesterday. I went in there for a few things. I'm the least electronically savvy person... but he spent time explaining everything to me so that I understood what I was getting and why. I LOVE when someone takes time to help me learn something I don't understand. So often customer service reps just want you to take their word for it and buy without knowing anything about the product. When someone actually takes time out of their day to sit with you and teach you about their products... Not only did he help me get exactly what I needed, but he also helped me save a TON of money with our Starlink account. He helped me log in and adjust our account settings right there in the store. It shocks me that there aren't many good reviews for this store because WOW the service I experienced was exceptional. Good job Hamilton RadioShack! Maybe you can give some pointers to other local retail associates

After years of trying to source a replacement cord for my Schwinn stationary bike, I was ready to…read moregive up. But Bob at the Hamilton Radio Shack assured me over the phone that he could help, and indeed he was! He not only determined what I needed and explained how to hook it up, but then told me if it didn't work I could bring it back and try something else. But it worked, and I'm very grateful for his help.