We had a great Representative work on transfering our service. He was knowledgeable professional…read moreand very patient! Verizon is lucky to have a great employee representing their company! Thank you Kian!

Literally worst customer service ever. Spent almost 3 hours in there. Didn't say they couldn't do…read morethe deals until the end as well. Slow no urgency and honeslty horrible customer experience. This job is simple not brain surgery.

Joe knows his stuff, was able to diagnosis and repair my XS Max within 60 mins. Frozen screen was…read moreit and the previous fix I had done was not done correctly. Joe exceeded my expectations. Thank you!!!

Joe was friendly, professional and fast(!). I went in with…read morea smashed phone screen and Joe had me out of there in under half an hour and at a very reasonable price. I hope I don't need his services again, but if I do, I'm bee-lining to him. I'm also very happy to support a locally owned business, especially if it's a one person operation (as his seemed to be).

Too hard to get an appointment spent an hour trying couldn't get a hold of anyone. Went on yelp…read morewent through there called Verizon five times they're not taking calls. I went to the main office no calls no way to make an appointment.

Tyler was amazing! I have worked in customer service for over a decade I will always appreciate the…read moregenuine support and patience from a high class manager. I will be forever thankful for your knowledge and confident understanding. Thanks for making a problem so simple and easy. Definitely FIVE stars!

I recently purchase a new IPhone17. I was trading in my IPhone 14 max. I told the salesman I wanted…read moreThe same phone I had but the updated model. He didn't sell me the IPhone 17 max. While I was there today I asked what it would entail to swap it for the larger phone and was told there would be a $70 restocking fee. I didn't make a mistake, the salesman did. They also said they didn't know who the salesman who sold me the wrong phone was.... Sure.... I'm a senior and needed their help with settings and all that. They did the bare minimum and told me I was good to go. They were unable to synch my earphones. So now my speakers and earphones are not hooked up. I am not happy with T-Mobile and do not recommend them. This was the Missoula location on N. Reserve

I went in as a T-Mobile customer. My Magenta status perks included Apple TV, and for some unknown…read morereason, the subscription stopped working. So I asked the salesperson for help, and the response simply was "it's not our (T-Mobile's) problem, so I can't help you. I was disappointed. He didn't even offer a suggestion, except to say login again. Oddly enough, I later went into the T-Life mobile app, asked its AI agent for help and got an answer that fixed the problem. Now, tell me, couldn't the salesperson have given me that same help? I sure think so. So, I didn't appreciate the lack of service, and I guess I do like the app.

Customer service was excellent. I was greeted by both workers as I walked in the door. I had…read morereceived a gift for Christmas & needed help getting the screen protector on my phone. The person graciously took time to go thru all the steps to get it applied, even though it was not purchased there. She was very knowledgable, kind, & friendly. I would definitely recommend this Verizon store.

We waited in this store today for an hour and not once were acknowledged by the man working there…read more We finally gave up and left. We were the second couple to just give up and leave. We had wanted to get 3 phones and transfer service from AT&T but after this experience will just stay with AT&T.

want to waste your day away and get nothing accomplished? this is your place! I would plan a whole…read moreday around it, 1 employee per 3 customers ensures you wait for at least an hour! what's even better is that they don't acknowledge you when in the store, perfect for the socially anxious type! typically stores will acknowledge their paying customers but you don't have to worry about that here! I might even bring a lawn chair because their chairs are heinously uncomfortable for the typical hours you spend waiting in there. this experience has motivated me to switch providers... I'd walk on a glass sidewalk before I went back into this store

Really. Wiped everything from my wife's phone and all af my emails and texts went to her also when…read morewe got new phones. Went back....left phones....and when picked up wife's phone locked. Can't use. The gal that helped us was gone and the guy was more concerned about some screens that were just delivered. If you want some new phones for a huge price they're great. If you want them to work properly or need support drive the extra miles....make an appointment and go to the corporate store in Missoula. Sorry folks....COSTOMER LOST!!

I asked a Verizon employee if she could help us transfer from one phone to the new phone that we…read morejust got and she said "yes, but there's a fee and I would try doing it yourself at home first an idiot can do it and if you still need help, you can come in" I would drop her name but her name tag was in her back pocket so‍ And apparently you can buy their stuff but if you ask for any help then you have to pay, even help from them online is $5

For how much they charge for service they need to add more employees to the floor. In store…read moreservice is extremely slow!!