Absolutely awful. Went in to purchase some pieces for a gift and was never told crucial details like: no returns accepted, mandatory warranty on items, and store credit only allowed to be used on full price items. Absurd. Store selection is also abysmal and the designs look very basic and unappealing. On the website, it states that returns are allowed. When I went back, I was told that was "online only" which is a lie. I was never told returns were not allowed at any point during the purchase. When I asked if warranty was included, they told me yes--only to find that it was an extra charge they had not mentioned at all. When confronted about it, it was only then that they told me that specific pieces have mandatory warranty. Ridiculous. The staff was unpleasant apart from one male employee. They were extremely defensive and made the experience a horrible one. One odd thing I noted is that the pieces I used store credit to get do not have the 14kt markings...they're blank. Also, a female employee whispered something to the male employee and they kept my old receipt. Something about it was off-putting, but I digress. Also did NOT appreciate being hounded to scan a QR code to write a Google review. Unwelcome and just makes for inflated reviews. I will never set foot in any of these locations ever again and I'll be sure to tell everyone to stay away. Terrible store overall. read more

En el corazón de la ciudad, se encuentra un santuario de elegancia y lujo: Five Star Jewelers. Con una reputación consolidada como destino preferido para los amantes de la joyería de calidad, esta boutique se destaca por su atención excepcional y sus piezas únicas que capturan la esencia del glamour y la sofisticación. En mi segunda visita a Five Star Jewelers, fui recibido con una calidez que hizo que me sintiera como en casa. Alexandra y Suset, dos verdaderas expertas en su campo, no solo demostraron un profundo conocimiento de las joyas que adornaban las vitrinas, sino que también irradiaban una pasión contagiosa por su trabajo. Me guiaron a través de una selección exquisita de anillos, pendientes y collares, cada uno más impresionante que el anterior. Su atención personalizada y su disposición para escuchar mis preferencias hicieron que la experiencia de compra fuera completamente gratificante. Al finalizar mi visita, me marché con una pieza que no solo reflejaba mi estilo personal, sino que también llevaba consigo la marca distintiva de la artesanía excepcional de Five Star Jewelers. Mi experiencia en Five Star Jewelers fue, sin lugar a dudas, una que recordaré con cariño. Alexandra y Suset no solo me proporcionaron una joya extraordinaria, sino que también dejaron una impresión imborrable de profesionalismo y atención al cliente excepcional. En Five Star Jewelers, la excelencia es la norma, y estoy ansioso por volver a sumergirme en su mundo de elegancia y belleza en el futuro cercano. read more

I had a very disappointing experience at this jewelry store. They gave me a special price for a piece, which caught my interest, so I decided to visit the store. They showed me the piece, and everything seemed fine, but when I returned an hour later to make the purchase, the price had changed without any prior notice. When I asked why, they simply said, "things change." This lack of transparency makes me question the reliability of the company and how they handle their warranties. I wouldn't recommend this place if you're looking for honest and straightforward service. Tuve una experiencia muy negativa en esta joyería. Me dieron un precio especial por una prenda, lo cual me hizo interesarme y venir a la tienda. Me mostraron la prenda y todo parecía bien, pero cuando regresé una hora después para concretar la compra, el precio había cambiado sin previo aviso. Al preguntar la razón, simplemente me dijeron que "las cosas cambian". Esta falta de seriedad me hace desconfiar de la compañía y de cómo manejan sus garantías. No recomendaría este lugar si buscas un trato honesto y transparente. read more

They were very responsive to my questions. The product was as expected and a great value. The shipping took longer than expected but again they were very responsive to my questions on it. I'm quite happy with the purchase. Thank you! read more

The worst customer service ever !!! Habian dos kikaras q' las pobres parecian q' estaban en cuba . Decent place with great jewels , clean and all. The brunette and the blonde that work in it though should not be working with customers. I bought a chain and because i was really interested, otherwise i would have left it there . It was bad enough for me to never go back again to that location at least. A shame that they could think they have the "bull by the horns" Deberian de pagarles unas clasesitas de modales para trabajar en una joyeria tan prestigiosa porque la verdad que dan muy mala imagen.. al menos a esas dos muchachas. read more

Five Star Jewelers - Jewelry Near Me - Hialeah, Florida

Just wanted to stop by and appreciate Fannie who was so sweet in helping my mom's vision of an esclavita con un ojito y un azabache. Fannie had amazing customer services and was beyond sweet to my mom when she order a second esclava for my daughter. The gold, the font, and the charms were just what we wanted and of high quality. Ahora si mi chikitica puede andar emprenda! Muchísima gracia por su atención y por darnos calidad read more

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Terrible service from the people that "helped me" find what I was looking for. Impatient, rude and just simply terrible. Would definitely not go back and honestly, there are much better jewelry places with better prices than here. read more

Super pleased with the gift for my husband, grateful with Saul and Daylin always doing their best to keep to keep their clients happy, Excellent service!! read more

Perfección ,dedicación y increíble atención al cliente son solo pocas palabras para describir este lugar ,mejores precios y increíbles diseños ,los recomiendo 100 % read more

I got my chain in the store right in front of them and as soon as I try to put it on it broke , so disappointing.

wow! great costumer service. isbell helped me pick out a gorgeous necklace for my niece and couldn't be happier! highly recommend this store to anyone who is looking for beautiful high quality jewelry at great prices! read more