Onward with my quest to conquer all of the spots of the Northshore exit...with a same-day review?! ha! Came today for lunch and the staff was friendly and quick in delivering what was ordered...with accuracy! The inside was clean, tables and floor as well - with the amount of peanuts that is gone through i'd expect a crumble somewhere, but nope! The food is as it always has and always should be. Some fries were left behind, we read and we don't judge. SYOY! read more

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My husband and I ordered our food. We needed lettuce wrapped due to my egg allergy. They were very careful with preparing our burgers. I always ask for a lot of pickles on my burger; and Jorden D held my burger up and asked if it was enough pickles and I asked for a little bit more. It's very rare that I get that kind of service. I would definitely come back to this Five Guys if I was in the area again! Proficient, clean and kind!! read more

Five Guys - Burgers Near Me - Knoxville, Tennessee

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Service was excellent as always, burgers and fries top-notch! Always enjoy my trips to Five Guys!!

Food is always good, and great Customer Service, warm and cozy atmosphere. The staff is friendly and always heats my fries when I come inside! read more

Visited after we were not able to go to a restaurant my husband wanted to go to since they said they had no room (but had empty tables). I am fine with Five Guys. I like that they give you whatever vegetables you want on your burger. I like the fries that aren't over cooked so I took a star off since half of ours were darker brown than I like. . They give you a ton of fries. We probably would have been fine with a regular or small order of fries since one of my kids doesn't eat fries and I don't like fries that are too dark. I have never asked if you can get them not so cooked so maybe I'll have to ask next time. My husband loves their fries and food. read more

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we came for a quick bite. excellent service and my burger was perfect! Staff very polite and attentive!

The food was very good and fresh and very friendly employees.I would recommend Five Guys all day long

Rlly good food didn't realize that I would get 2 patty's if I didn't order small but it's alr

Best burger & fries I've had in a long time. The burger was just like I would hope for at a backyard BBQ. I got the 'Little' size of each and it was still more than I could finish. read more

The next time I'm in the area on a Sunday around lunchtime, I'll have to reconsider my options. This is our usual Five Guys location, but the food and cleanliness of the restaurant were off. The lettuce wrap burger wasn't warm and there was a small hair in it. Also, the cajun fries had a veerrrryyy generous amount of seasoning! The only tables available were ones that I had to clean off. On a good note, the young man that took our order provided great customer service and was very polite! read more

Five Guys - Little Cheeseburger Lettuce Wrap and Cajun Little Fries - Burgers Near Me - Knoxville, Tennessee

If you love greasy fries and you want your car seat saturated with grease after your purchase, then this is your place. I tried five guys burgers about five years ago at a different location and the french fries were the greasiest I've ever had, somethings never change. What was hardest to swallow is the bill after placing my order, almost $18 for a cheeseburger and a small fry, my goodness. The burger was mediocre at best. read more

The young boy with a unibrow was incredibly rude. Raised his voice and talked to my fiancé and I like we were idiots. When told by the shift lead/manager he couldn't address customers the way he was he said he'd talk to people however he wanted. Will not be going back and I truly hope that poor girl who was in charge of him doesn't have a rough time with him in the future read more

Used to be a big fan of five guys until this location. I've refrained from leaving a review but tonight was my last straw. The food is always greasy but that's expected. What I hate is how they just dump all the extra fries in the bag. By the time I get home the whole bag is soaked in grease. Then I open my burger and find a long black hair across the bun. Utter disgust. Not to mention how the employees are always rather rude and practically yelling at you. Not to mention how they never help you with any issues. read more

Excellent hot off the grill! Only issue I have with 5 guys is the cost! Most expensive burger around town, Small Cheeseburger, small Fry (enough to feed a third world country) and a large drink - $19 bucks. WOW read more

Workers were very nice and place was clean. The food was super greasy but tasted good. The cost though! A cheeseburger (only one, we split it) a small fry, and 2 drinks was $27! read more

Ridiculously expensive, and consistently less food. $10 for a burger? Burgers getting smaller. Less and less fries. Five Guys is quickly going to put themselves out of business. read more

Ordered online and the app was very easy to use! Huge clean dining room and very friendly staff. It was my first time at this restaurant and didn't realize how big the French fry portions are! Got the Cajun fries and they were amazing. Really great fresh burgers too. I'll be returning! read more

Went here last night, the person taking my order was either inattentive or deaf. Despite repeating myself multiple times, she still made the burgers wrong, and took forever doing it. Fast forward to this morning, and we are all feeling unwell to top it off. Never had a bad experience at a five guys, ever until now. Will not be returning to this location. read more

Best service I've ever had at a fast food restaurant. Food was great as usual, hot , fresh and delicious burgers and fries. Excellent customer service. Fast food done right. read more

They are so nice when you come in, the place is super clean!!! Only thing is it's a little pricy but you get what u pay for!! Yummmmm

Ryker not only was polite when we called about our order, he had us come in the next day, he remembered us and fixed our order with NO HASSLE or attitude!!!! Which is rare! So I appreciate this place and him! Thank you! read more

Clean place with tasty burgers. Mountain of hot fries. Nice people and pretty fast service. Peanuts complimentary.

I just ran in for a quick and easy dinner. Not only do they have amazing fries but they have amazing service as well! I had to wait a couple of minutes to order because they were all busy and they apologized and upgraded my meal! It is not the first time I've had great service here! I love this location! read more

First of all, I will previous that we have eaten at several Five Guys around the U.S. they have always been great until today. We stopped in for a burger and my wife and i both looked at each other and wished we would have went with the gut instinct and walked back out the door. The place was dirty, floors, tables, drink area, and restroom. We ordered two burgers and a small fry came out rather quickly and was hot and tasty. That didn't make up for the dirty untidied tables and floors. Never had that problem at any other Five Guys. Should have known better but..... when there is a sign on the door stating Now Hiring. Turn and walk away. At least from this location. read more

Good when they are less overwhelm. I went there during Lunch hour and man the wait for my food was over an hour. I would not recommend if you are on the run. The food is also cook much better off non peak hours! read more

Love this Five Guys! Everything is fresh, nothing is ever frozen so I am happy to pay the price. The food is amazing and always delicious. The restaurant is clean and well run. read more

This five guys is the best location in Knoxville. The crew is more professional and upbeat :)

I'm assuming my order is correct but every other time before this I've had a good if not great experience at this location. This time the cashier seemed like I was inconveniencing her with my order. I always tip the crew very well because they are normally at least cordial to me but tips will be few and far between at this point. Not happy after this experience and considering I live about a 1/4 mile from the restaurant it takes a decent bit to put me off to the point of not going there. I hope employee attitudes are addressed. read more

OK, I'll confess. I go to five guys not for the burgers but for the fries. I go home and make my own burgers. I go into five guys, grab a large fry, and then dash for the door and go home. I cannot think of another place that has french fries worth buying. there isn't a frozen fry that comes out tasty. I've made fries from scratch, they are mediocre at best. And if you're going to eat fries, they better be good. Or it's a waste of time. Cool thing about five guys, is they tell you where the potatoes come from that they are frying that day. Kind of silly actually. But humorous at the same time. I've never stop to think "I want to with the potatoes came from for my fries". Here's the best part, if you order a bag of fries, you get them in under five minutes. And they're hot. Fresh. Now. Oh wait, that's the tagline for a donut place. That's a whole other review. Later. read more

First, let me say I love Five Guys. I was coming back from the airport and stopped here for lunch on the way home. I should have kept going. Upon ordering I watched the guy restocking the peanuts sneeze right over them. He put his hand up but we all know that won't block germs traveling that fast. Next I watched him carry a box into the back and who knows what he touched back there. oh yeah, and he sneezed again on the door on his way back. I told the guy at the register I was watching to make sure this guy washed his hands. He came back up and paced a bit and then washed his hands, very quickly. (He needs another hand washing lesson.) Then he donned gloves and proceeded to make the food. I hope he's not the manager but he had a white shirt on. My burger also had pickle on it, which I have never gotten on a burger but I'll chalk that one up to me because it was on my receipt and I should have confirmed after he handed it to me. East TN is notorius for allergies. However you should step away from food areas when the urge to sneeze arises. read more

Good burgers, horrible restaurant layout. People who were ordering were running into people who were picking up their orders. Then, add the people who were getting to get condiments in that same area and you have a mess. This needs to change. read more

Five Guys - New Five Guys - Burgers Near Me - Knoxville, Tennessee

What can I say, Great burger, Great Fries! This location is nice and clean they have big windows that make the restaurant nice and bright! Service is quick, burgers are hot, and I prefer the cajun fries, nice touch. read more

I have no complaints about this five guys. My food is always fresh. The staff is always friendly. The portions are the standard large sized five guys portions. This particular location offers some very nice outdoor seating for those nice days and when you sit outside you arent way far away from the amenities. Overall im rating them more as a five guys than a restaurant with the four stars but by default they could not receive 5 stars. If five guys is listening PLEASE ADD MILKSHAKES AND DIFFERENT BUN OPTIONS! read more

Five Guys - Burgers Near Me - Knoxville, Tennessee

I absolutely love this place. It's a simple, no frills, burger and fry joint. Burgers are made just the way you like with all the fixins you need. Fries are always made fresh and plentiful. A regular sized fry is plenty for two people to share. This particular location has never gotten my order wrong, it has always been clean, and the staff is always friendly; even coming out to the seating area to ask how your food is and if you need anything. I've been to this location several times and haven't had a bad experience. The 4 stars as opposed to 5 is simply because of the small dining area. There is an outdoor patio but obviously that is only helpful if the weather permits. read more

Five Guys - They know how I like my fries! - Burgers Near Me - Knoxville, Tennessee

This is my favorite five guys location! The staff here are the best and friendliest people. I usually call in my order and they drop the fries once I get there, so they are always super fresh. It's a great value based on the convenience, freshness of the food and wonderful service. read more

Consistently good burgers! LOTS of fries! Very prompt service! Sometimes offers a free drink if wait is slightly long! Very friendly staff! Always fresh, always good!! This locations tends to be better than Turkey Creek location (in my opinion). Highly recommend! read more

This place is very delicious and I always have a good experience. I would most certainly try it if I were you. You have so many burger options, but this is good. read more

This is the first time and last time I will eat at one of these. All we ordered was a bacon cheese hot dog A PLAIN HOT DOG 2 DRINKS and a FRY out total was over 20 dollars... Never again!!!! The plain hot dog was $4.00. read more

I was not happy with my visit here the only other time I've been to a Five Guys is at the Dulles Airport which was just okay. My meal was over $14 for a cheeseburger a drink and fries and I thought that was outrageous. When I got my meal the fries were as soggy is the lettuce on my sandwich. The cook was working hard diligently by herself and also training the guy at the cashier is well, he was clearly making mistakes and she was trying to correct him before a mishap. read more

I ordered ONLINE for pickup. I ordered 4 burgers and 1 large fry. i'm currently in a wheel chair due to foot sugery. The reason for my online order. A family member went to pick up the order. They totally messed up my burger. I ordered a large burger with extra lettuce, extra tomato, onion, pickle, mayo, and mustard. What I got was a plain burger. It had two patties, a slice of cheese on a bun. WRONG! To add insult to injury the bun had mustard stains on it as well as the beef pattie. What kind of restaurant would just wipe the mustard off of a burger that they thought was supposed to be plain. Do they think it could not be tasted. No, they just don't give a big harry rat's bum. So, my burger cost me $8.09 plus tax, time, gas, wear and tear on the auto. Super Expensive! I called and spoke to the Mgr. He was polite. After searching for 15 minutes he finally found my order. I gave him the order number, the amount, and order time. It still took 15 minutes. He offerred to replace the burger if I would come back. Never mind that I can't drive or get into the restaurant. Lets increase the total cost of that already too expensive burger by spending more time, gas, etc. I said no thank you just refund my burger charge plus tax. He said I would have to come back to the restuarant and bring my card. It was an ONLINE ORDER! This burger fiasco just keeps on getting more expensive. He said he could give me a credit for another burger next time I came in. I asked him to email me the credit. He can't email it, but he will make note of the issue and all I have to do is bring in my receipt and explain it to the person taking my order. I explained that would not work. I'm supposed to be the one that has to keep up with everything and rehash it at the order counter? How about if I am stupid enough to order online again? GET ALL THE WAY IN THE ONLINE ORDER USINESS OR GET OUT OF IT! STOP PLACING THE BURDEN OF YOUR SCREW UP ON YOUR CUSTOMER. HERE'S MY SOLUTION. How about I just inform the credit card issuer to dishonor the charge and I'll make note of it. I'll put a note on the wall in my office. 5 Guys can KEEP UP THE ISSUE and come to me and get what they are due. read more