The food was delicious and the service was impeccable. It's the kinda attitude from workers like Caleb (took our order) and everyone else that was there that makes it feel more than a chain. It's really the simple things of just having a good vibe that makes eating out somewhere worth the effort and money. The only complaint I would have is the prices. Five guys feels more of a treat I can indulge in only once every 5 months it feels like, cause I'm paying 40 dollars for 2 people over burgers and fries. read more

The tall brown man with a bushy beard checked me and my friend out. He more than exceeded our expectations and gave us top tier quality service. The burgers were as tasty as the service 10/10 read more

My brothers were visiting from out of town this Friday (Dec 1) afternoon and one of them was craving Five Guys. I have never been there so I was on board for grabbing some burgers around 1:30/2pm. We studied the menu and were ready with our burger orders. I wish I had taken the guys name (I think it may be Ray) but right from the moment I stepped forward to order, I sensed an attitude. First, he never greeted or acknowledged us. He had annoyance written all over his face. I just had to assume he was ready for us to order so we started placing our orders. It was not complicated but instead of friendly, common follow up questions, he seemed annoyed and was very rude. I finally paused and asked if he was ok? I asked if he was having a bad day and that everything is going to be ok if he wants to take a breath. It was not even busy. When I asked if he got my brothers drink order, he pointed at the cup sizes so I said small. I then proceeded to order more drinks as there were four of us. He once again had an attitude and said what size and I said, same as the first order, all small. He said with a tone that they didn't have small, "you have to tell me the size," pointing at the cups. This joker has the nerve to say that after he just took one drink order already? How about saying, we only have regular and large. Would you like regular for all four? None of this is a big deal but if we are spending over $65-$70 at a burger joint, I expect a friendly exchange, not some attitude by a rude cashier. This went on throughout the whole order which took just minutes but it ruined the experience. Also, he forgot our milk shake order so there is that...: I didn't make a big deal but I think it's important the manager sees this. I get better service at Chipotle or even McDonald's for half the price. Hope he gets better training on customer service. No excuse for his rudeness. I have my theories for his tude but will hold back. read more

No matter what location that I go to FG never disappoints us. Burgers, and customer service are alway great, and I love being able to customize our burgers without any up charge for toppings... read more

I am not a fan of the burgers. When my husband takes out from here, he brings home fries, and a cheeseburger. The fries vary- sometimes they are really, really good, and I eat half of them. Other times, the fries are soggy. Every time, I eat a bite of burger, and I am disappointed at the burger's juiciness. Therefore, we only order one burger between the two of us. read more

Waited 40 min when I got there after I put in a pick up order. Told the guy my name and still didn't acknowledge me. Finally had to tell him my order was sitting there. Then had to wait for fries and forgot my milkshake. Terrible service. read more

I get fries from five guys infrequently and usually like them just fine. But today I ordered Cajun fries and the employee admitted that he poured in a little bit too much of the seasoning. Lo and behold when I open the bag this is what I saw. Wasn't even enjoyable because I had to sift and dig through all the seasoning to reach a fry. Would hope in the future an employee would remake the order if an error had occurred read more

Five Guys - Cajun fry - Burgers Near Me - Hockessin, Delaware

Over $20.00 for 1 Small Burger, 1 Small Cheese burger and one Reg Fry! Waited over 20 minutes for this order, store was not busy...drove home...we live close by.. Burgers were cold...cheese was not even melted and fries were cold, limp and tasteless. This place is a joke! read more

Never had a bad experience in 10+ years of patronage. Great food and quick service. My local go-to burger joint

1 of the best burgers I've ever had. Also, the fries are pretty darn good too. 5 Guys makes for a great treat for the family.

I usually love five guys, and this is the closest store to my house. Last Friday evening, we ordered as usual. The app said to pick up in 8-13 minutes. We got there, and there were a lot of other people waiting for their food. We waited for another 45 minutes (!) before our food was ready. It was very frustrating. If it's going to take an hour, the app should represent that. The workers in the store were moving very slowly. They could prepare a burger once every 5 minutes or so. They weren't keeping the deep fryer stocked with fries. They were so inefficient. They looked like they didn't care. They weren't the best burgers from there, either. I think the place is going downhill. I'm not sure when I'll eat there again. read more

I mean it's a Five Guys burger...can't go wrong s extra fries are always the best. If you want your frys done right just act like you're a mystery shopper(I used to work their and they get incentives if they pass the mystery shopper review". Their Cajun fries are the best! My personal recommendation, I call this the WhataBurger: Bacon Cheeseburger Raw onions Grilled jalapeños Tomato's BBQ & A1 Lite mayo . This spot is always clean food is guaranteed fresh as it is made to order. It does miss when it comes to the 5 guys open grill experience, there's no enthusiasm with the employees but hey it's work so I see where they're coming from Lol. read more

Ordered delivery and it arrived really quite quickly. However, there was a hair in the bag of food, and the burgers and fries were soggy.

Service has deteriorated over the last few months. Slower and not as organized. You can't rely on how long the app indicates the order will take. Usually twice as long. read more

Pretty decent burger place in the Delaware area, the service is what you should expect its whatever. Sometimes I've gotten nice big patties other times I've gotten sort of smaller patties. The main attraction here is the fries. Definitely some of the best fries around, you also get to see where there from because they post it on the wall. Also they load you up with fries it's well worth it. Another bad thing is the prices, overall this place is pretty expensive. The burgers are overrated, fries are good. Although the food being to expensive turns me away from coming here its not worth 12+ dollars for a complete meal. Drink, fries and a burger. Come for the fries, go elsewhere for the burger what I recommend. read more

The disrespect and classlessness of the workers was just trashy and made it seem like I was at a McDonald's

It's five guys, solid burger, get to call the shots on toppings and condiments, a lot of them are free. Fries are always crispy and solid, I ask for the Cajun seasoning. read more

Called in an order and was given so much attitude for asking questions about the menu. Witnessed the staff making fun of customers and being extremely unprofessional. I'm extremely disappointed. read more

This Five Guys location is usually pretty good. They did go through a bad stretch earlier in the year when they killed the burgers and cooked the fries to death. Luckily recent visits there have been really good, as the burgers are now juicy and the fries are much better. Funny, the free peanuts were never affected... read more

If you live in The surrounding area you probably know Five Guys. They make great burgers and while prices have risen over the years, they still keep it affordable. The burgers are very good, they are well seasoned and have a great flavor. Sometimes I forget how good they are until I bite into one. The fries at most locations are very tasty, but this location loses a star on quality because their fries are usually pretty salty. The only draw back is that like many places now a days they do not cook to order, it's well done (or what I consider medium well). If you like a rare burger look elsewhere... But with the great flavor of this burger I hunk you will still enjoy it, I know I do any I'm a medium rare kind of burger eater. read more

Their Hambergers are very good and the peanuts while you wait are fun. Lots of free toppings. Well worth the trip. Their French Fries are not so good. Soggy, limp and not all that tasty. I keep asking for well done and still they come out soft and dull. Skip them read more

Very slow. Placed an order at 3:56 and it was not ready until 4:10. It does not take that long to cook one patty. Also, staff not covering their noses. read more

Went for a burger with my son - they give you a lot of their great french fries - it is a calorie overload, but tastes great. The free salted penuts are great to munch on while waiting for your order, but can be super addictive. The staff is really nice. read more

I just walked out of this dive due to the rudeness of the staff. It is not the first time they have been rude - last week they gave me the wrong order and when I called to see if I could get it fixed the woman practically hung up on me. Today (10/5/20 6 pm) the two guys working there were literally yelling at the customers because people did not step up quickly enough. Enough - customers deserve better. Never going back. The food is not that great anyway and half the time their soda machine is out of order, which they don't bother telling you till after you have paid for the drink. read more

We tried them 3 times before deciding to post a review. The quality of the burgers leaves so much to be desired. The meat was overcooked and not much of a flavor to it. Their bread is too crumbled and soggy to hold the meat. The confinements were meager and with hardly any flavor. The fries were soggy. The most disappointing part is the very slow service despite us being the only customers. On the 3 visits, all the staff looked like high school kids winging it with hardly any training. For $7.50 a burger and $3.20 for a very small fries, this is the most rediculous burger joint. You'll get the same quality at Burger King or McDonald's for a fraction of the price. What a disappointment! read more

Horrible service tonight. I called and was placed on hold. After 19 minutes I drove to the store. Was waited on in person while I was still on hold. By this time over 40 minutes was spent on the phone. I told the cashier what happened and didn't get an apology. read more

Good bacon burgers. Sometimes staff can mess up a simple order, so be clear about what you want. I haven't had an issue with that lately though. Juicy burgers, crisp salty thick fries - yum. I don't recommend calling in an order, it seems they wait for you to show up before beginning your food, so you might as well go in and order. Eat some free peanuts while you're there. read more

was impressed with the cleanliness of the place. hamburgers and hot dogs delicious. fries, shakes all quite flavorful.

The fries are very good. I like the cajum fries. I am disapointed that I have to pay for everyone else's topping. I like my burger plain, so by the time I pay for a burger and fries and a soda I could go to and restaurant and get a hambuger with free fries and a beer for the same price or less. The staff at this location were decent when this place first opened but more recently spend time screwing around or talking and messed up my order 2 times recently. So I think the burgers are decent but a bit overpriced for what you get unless you are the type who likes to get every topping and pretend that you are getting a good deal. Then it might be worth what they charge. read more

Being a fan of the chain I was delighted to find out that there was one 2 miles down the road from me, the only bad thing is that I have to regulate myself to once a week. The food isn't healthy at all, so get that thought out of your head if you never ate at a Five Guys before. Overall the burger was good and juicy and roughly equal to other Five Guys that I ate at before. The fries will get soggy if you leave them in the bag for a while, as I did. I'll keep coming back because they're so close and I know what I'm getting every time I set foot inside. There's also locations near Newport and Bear. read more

I have to say Five Guys is my favorite burger place. They have a limited number of items on the menu, but what they do they do well. The burgers are great and they have many different toppings to try out. Also the hot dogs are great, give the bacon cheese dog a try! The fries are also great, especially with the Cajun spices. One tip, phone your order in ahead of time. They often get fairly busy and phoning it in helps avoid a long wait in the store. You can go there order and wait but then you'll eat more peanuts then you care to. Around dinner time calling ahead is your best bet. read more

Five guys has the most slammin fries, grilled cheese, and milkshakes. Even as a vegetarian, I can still get my fix for fun, delicious food. The service is so quick and everyone is so friendly. I never leave not feeling satisfied and full of yumminess. They also have an app that is a hole in one and that is amazingly easy to use; plus it's efficient. Slammin place over all will return multiple times to get my fix of grease and milkshakes!!! read more

Great place for lunch. My burger was prepared perfectly and just as I ordered it. Always feel kike they give me extra fries, which makes me feel special. Great value. The guys at this location are fantastic. Service quick, but food prepared to order, not sitting in a bin somewhere. You can taste the freshness. I'll be back. read more

I've always been on the fence with Five Guys. I've eaten there a handful of times in the past and always thought that while it wasn't a bad burger, it was not meeting anywhere near my expectations of what an overhyped burger joint this place has turned into. The burger is flavorless and grossly unseasoned. I think Five Guys tries to mask this by letting you choose your own toppings and condiments but it's not enough. And the American cheese they use is not cutting it. I will say the fries for the most part are consistently good except on my last visit they were undercooked. The regular fries order is enough for 2 people. The service is always fast and friendly. Five Guys, not the worst I've had but not very good either. read more

Me and my dad go there a lot and the food is amazing and the device is awesome as well and now that they have milkshakes it is 100,00000000000000000000000000000000000000000000000000000000000000000000000 times better we hope to go again soon read more

Last 2 times I was they screwed up my order. Honestly I was pissed but what are you gonna do