I purchased a voucher on buyclub.ch for this spa and have been calling the number on the voucher to make an appointment. But no one ever picks up the phone.
Since they were not answering the phone, I THEN tried to make an appointment using the email address on the voucher. I did get a response from a Sara who asked me a question about when to book. When I responded by email, I never again heard from her, despite me following up a few days later, and then another few days later by email. Still, no response.
I called again multiple times, no response.
Very poor customer experience. read more