This was a horrible experience. Yesterday, for my neighbors 8th birthday her parents and I decided to surprise her by taking her on a trail ride. I wish I could say that we had a good experience up until the point where the shit hit the fan, but that would be a lie. I am an experienced rider myself, but both parents had never been on a horse before and the little girl is still learning the basics. There was no extra effort made to help them feel comfortable nor were our horses chosen by our ability levels, we were just thrown on seemingly at random. Instead we were all given the same instructions given hurriedly as our stirrups were adjusted. "Kick to go, pull back to stop, right rein to go right, left rein to go left" Then our horses were led by our ground helpers into line and our guide, Leanne, led us off. From the moment we left I wasn't liking what I was seeing. Our group was positioned to that the father, who was the most nervous about the ride and on the largest horse, Lulu, were at the rear of the ride. In front of them rode the 8 year old riding Harley, who I would have preferred to be closer to the guide, or at least where I could see her. In front of her I rode on Concho, a little white horse who seemed to be at least part Arabian, In front of me rode the mother on Cajun, a paint horse who was pulled out at the last moment, then Leanne on her horse. For the initial 15 minutes of the ride, everything went okay we would walk then trot for 30 seconds intermittently. I didn't feel that Leanne gave enough warning to the back of the group that we were going to start trotting. I was fine with this because I could stop my horse if I needed to, but the two behind me weren't having that much luck. As our ride continued, Harley was traveling slower and slower until there was a sizeable gap between myself and the back of our group. A while later I noticed the 8 year old was crying, and when I asked her why she said she was frustrated because Harley wasn't listening to her and that Lulu was scaring her by coming so close when we were trotting. As we came to a stop we asked our guide for help and even volunteered to go back, but she couldn't seem to come to a decision so I volunteered to ride behind Harley, since I could keep control over my horse. This seemed to solve the problem, but Harley still wasn't going very quickly and the poor girl was trying so hard but just couldn't keep her going (this was also Harley's second ride in a row). This resulted in a huge gap in the middle of our group. I didn't like it at all but kept my mouth shut because it's not my job. However, as we rode, I noticed that Harley was missing a back shoe and when I mentioned it to Leanne she hadn't noticed but didn't seem concerned about it. This I really didn't like because if a horse is accustomed to wearing shoes their feet aren't tough and walking over rocky ground can be painful (like us walking on rocks without shoes). After we had ridden an hour we turned around and rode back. This became another problem because while we we were going up we were on the right side of the road hugging the hill side of the trail, now we were going down and on the right, now close to the steep downhill side of the trail. Since I am used to riding these trails I didn't even think twice about it, but the 8 year old became very scared because she was so high up. I noticed her trying to move her horse away from the edge but the horse just kept in line. Tears began again and I tried to help coach her through what to do, but the horse just did not respond. When the mother tried to get Leanne to help her all she said was "Pull on the left rein, kick with the right leg" after several minutes more of crying and frustration Leanne finally offered to lead her. Again this seemed to solve the problem and our ride went okay except for the occasional Cajun stealing a snack and being pulled back on the trail and Lulu continuously tripping and scaring the crap out of the father because he felt like she was going to fall. Our group was very spread out, which infuriated me, because I have ridden these trails many many times and I see the Five Brooks horses all the time and I have never seen them that disorganized but our guide didn't do all that much to keep us together. Our was strung out over 100'. Out of nowhere Cajun EXPLODED! I have never seen a horse buck like that except for at the rodeo. There was no excuse for it either. He didn't spook, the rider had been sitting quietly, and there had been no bugs out all day. The mother hit the ground HARD on her head and elbow. Horse took off. They handled the emergency horribly, I had to gallop back for help, radio didn't work. They actually ecpected her to ride or walk back down the fire road. It was a huge mess and when I got back to our group they took the horses and LEFT US ON THE TRAIL! Since they had "already called for help, and there was nothing they could do" I am disgusted read more