Mode Kits keeps going up everytime I go in there. I have some that I had purchased less than a year…read moreago, that I did not pay the price that I have recently seen that have jumped.

I (Carolyn Grundy) purchased a Singer sewing machine on Friday 9/12/25 @HobbyLobby 3132 E 51st St…read more when I attempted to sew, the needle broke, after breaking about 5 brand new needles I attempted to investigate by removing the needle plate. I was only able to remove one screw it was as if the other screw was glued or soldered down. I packed the sewing machine back into its original box. On Monday 9/15/25 I took it back to @hobbylobby and the manager Gary happened to be standing at the entrance who kindly advised @hobbylobby does not accept returns on sewing machines. He stated @hobbylobby has signage posted indicating NO Returns, of course I never saw any such posting. Gary stated I would have to return it to the manufacturer @singer. I then called @singer only to be told that is incorrect as @singer only accept returns if purchased online. I then called @hobbylobby corporate office & asked to speak with a supervisor or manager. Dallas answered my call, I asked her if she was either her response was YES. I proceeded to tell her my concerns. She stated @hobbylobby policy is that returns has to be sent back to the manufacturer @singer as that is in the contract between @hobbylobby and @singer. Dallas @hobbylobby called me again on Tuesday 9/16/25 at which time she asked for my email address to send me the website for the warranty division @singer. They wanted me to repack the machine and send it to the nearest warranty center, which by the way is located in Overland Park Kansas. It is not my responsibility to send it out. Remember it is brand new. It needs to be returned to @hobbylobby. Both companies state returns go to the other. On last evening I sent an email to @hobbylobby, @singer, along with two of Tulsa's local news stations. @singer responded to me with one question "how may I assist you"? I responded I simply wanted to return the machine for a refund. @singer then quoted their policy which is products has to be returned to the place of purchase. I called corporate @hobbylobby again, spoke with Dallas again at which time I asked to speak with her manager. Melissa @hobbylobby got on the phone. After I gave her some background, her response was to tell me what their policy is, but now she says they would accept it had it not been opened. I'm just trying to understand how would I know it was a defective product without opening. I told her with her being a manager @hobbylobby all she had to do is call the manager @hobbylobby in Tulsa and tell him/her they were making an exception to allow me to return it . She then stated that is not possible. Hobby Lobby is a $72 billion industry. I'm simply asking for a refund of less than $500 for a defective product they bought from the manufacturer and sold to me. Their return policy prohibits me from returning it back to them because I opened the box. Hobby Lobby says they are committed to the Lord in ALL they do by operating the company in a manner consistent with Biblical principles.

Went to the Utica square store because I had lunch there for a follow up drs appt. Earlier in the…read moreday I found out that the Disney castle was sold out & they weren't going to get it back in. I entered the store & saw it sitting right there on the front table like it was fate. I had my 25% coupon with me & I was saving it for this purchase. The girl went to ring me up & I was so excited when I left the store. I didn't realize that she didn't apply the 25% off & remember I just told her I had the coupon. She didn't physically take it from me, she rang it up on her side. That's what I thought anyways. I didn't get the discount & the girl conveniently doesn't remember. Mind you there were just 2 castles in the store. How could she forget my 25% off coupon?

Pretty much the exact same layout as this store's previous location across from Woodland Hills. One…read morething that's changed is their beauty section. They now carry shampoo, makeup, hair color, and other drug store type products in a section near the bathrooms. And I believe you can use the BB&B coupons on those items, but i'm not 100% sure. The store is clean, but always crowded on the weekends. The check out lanes can get a little backed up, but they go decently fast. They even have a wrapping station now for customer use. I think it's a little odd they have you do it yourself (imagine someone who doesn't gift wrap trying to wrap something on a table in front of everyone), but if it's not busy I guess it's ok. I am a seasoned gift wrapper and I felt incredibly rushed when people started lining up behind me. A worker at that station would have been very helpful. Overall, great store and some of the pricier items are easier to handle with those amazing coupons they offer!

I love the fashions here what I don't care for is as soon as you come in the store they will come…read moreat you like your lost within inches of your person while greeting you. This is my biggest pet peeve in any store.

Larger store than most I came on a day they were well…read morestocked Today. All the new spring clothes are here I head straight for the sale room in back The sales are always something to check out on because they rotate the stock so often I do have trouble getting staff to help in this location. It seems they are used to solitary browsing I like to stop in and check out the new styles. Often too edgy for me but worth a look Nice to go to a restaurant for lunch and sit by the green space to make it a great day

I was here ten minutes before they closed. Music off. Nooo one said anything to me. Every time I'm…read morehere they are like this.

I called this store last minute looking for a practice soccer ball so I could skip the 5:00 Walmart…read moretraffic. The lady who answered the phone looked and told me they were out of stock. About 5 minutes later I received a call from an out of state number, so I terminated the call without answering. The number immediately called back, so this time I answered out of annoyance. To my surprise it was a male clerk calling me back from the same store. He had located a soccer ball for me and put it aside until I could pick it up. Now THAT is fantastic customer service, guys. Bravo!

Store is clean but prices don't ring up correctly and the worker refused to do a price adjustment…read more All she had to say well the price must have changed. Not my fault you didn't change the price on the shelf.