I buy most my exercise equipment online so I was expecting sales pressure, so I went in to the…read morestore with the mindset that I wasn't going to buy anything that day even though I knew which cable machine I wanted. Ten minutes later I made my purchase. Haha. I went in, they pointed me in the right direction, then left me alone to checkout the equipment for myself. The machines they have setup in the store are properly working machines, so I tried it out and it was good. So, I just went ahead and made my purchase. They gave me the online price which was about 10% cheaper than the price in the store without me asking. I thought the installation price was fair. They called ahead to setup the install and showed up on time. The guys had it setup in an hour and took away a used piece of exercise equipment that was in the way. Honestly, I couldn't have been more pleased with the service start to finish.

I had a Terrific experience purchasing my home gym equipment here. Great product, great delivery…read moreand setup, great overall communication !!! I also received some good personal feedback where to get some groceries in the area. Would definitely recommend!!!

Always a great place for various sporting goods and apparel. Place is always well kept and clean. 5…read morestars.

The workers here are complete jerks. They kick kids out for walking "too fast" absurd.read more

If it were possible to leave less than one star trust me I would. On December 7th I was asked by my…read morelittle brother to go pick up some muck boot field blazer size 10 as a early Christmas present for my husband because they have a hunting trip coming up and he wanted him to go ahead and have them for that. The boots were available at bass pro shop and at academy but after discussing with my husband we decided to go to academy. I went ahead and placed an order online just to make sure they #1 had the size boots I needed but also that we pick them up without any issues. the boots said available for pickup within a hour, so I placed my order at 1:22pm, picked up my mother and best friend and we started making our way to knoxville ( we live an hour outside of Knoxville) we stopped at Texas roadhouse and had a late lunch just to give plenty of time for the order to be filled. Once we got to academy I still hadn't received any emails saying my order was ready so we went inside to look around while waiting. my husband said well let me see the Email with the order and I'll just ask them about it, they told him the order still wasn't ready so we continued to shop for an hour. Myself and my husband, my mother and my best friend all had found items we wanted to purchase so we went to checkout and after checking out I asked the cashier about my order once again (4:30pm) which is long after it said it would be ready. The cashier proceeds to tell me that it still wasn't ready and I kindly asked if there was any way someone could grab my order because we had been waiting awhile now and lived an hour away and she said they were busy and there was nothing they could do right now that I would just have to wait until the order could be picked, I asked if I could just go grab the boots myself and bring it up there to them and she said yes you can do that but you will have to cancel that order and we redo it up here, so then I ask if by canceling my order I would be refunded immediately to repurchase (because it was my little brothers money) and she said no it's 3-5 business days and I explained that I could not do that. The cashier gets on her radio and is speaking to someone about me right infront of me showing her frustration to me without saying it directly to me so at this point I become frustrated and ask if I can speak to a manager and the cashier proceeded to say that it was the manager she was on the radio with and I said ok but can she come up here and actually speak to me and the cashier gets back on the radio and asks the manager to come up front. The manager comes to the front and doesn't even ad me or listen to what I was trying to tell her she talks to the cashier and then looks at me and said I'll go get the boots, so I apologize to the cashier about becoming frustrated at the situation and then move off to the side so the cashier could continue her job without me in the way. Then the cashier comes over to me and says that they do not have size 10 muck boots in stock they only have 12 and 13 and I said well it said you did online because I purchased them, she said she didn't know and I asked if the manager was going to come back and talk to me and she said yes so I continued to stand there and then got back in my phone and did the same process to buy the same boots and it showed size 10 muck boots that could be picked up in a hour among many other sizes that the manager said they didn't have in stock. The manager comes back up to me and says that they do not have the boots in stock and I said why is it still showing online I can place a new order right now for pickup today and she said it's a issue on out end that they had not updated the count or something of the sort and I said that this was beyond frustrating that I specifically drove an hour to come to this store and give them my business to buy these boots that I need for a Christmas present, spent over a hour in this store shopping and giving them more business while being told to wait on my order that was never going to be filled. The manager is standing there listening the whole time with a annoyed look on her face like she could care less about this situation and the inconvenience that I was caused and she says I am sorry but it is the situation, so I asked how long it would take to get the boots I ordered if I waited for them to come in and she tells me that they won't come in, they will cancel the order and then just stares at me. I told her this was one of the worst experiences I've ever had in my life and I would not give academy my business ever again and she just stared and me and then walked away. I have NEVER seen or experienced such horrible customer experience in my life! I completely understand mistakes happen but it's the fact that the cashier nor the manager seemed to have any sympathy or understanding of what had occurred, their attitudes were "well that's not my problem" by far the worst experience I've had.

They have lots of stuff at Academy and a decent amount of staff. The guy who helped our daughter…read morepick out her bike was super nice. She found one she liked and he brought it up front for her to get when we checked out. My husband likes shopping here for ammo and other things he needs too. We got both of our kayaks from here as well.

I received my foam roller. It cost $40 plus some change. I was dissatisfied the quality and feel…read moreand asked if they supply a QR code or label so that I can return it. They said no they don't do paid returns. That's on the customer. I took it to the post office and the cost was $30 to return it. Obviously, I had to keep it but still need to purchase it with a different company. DO. NOT. BUY. ANYTHING. From Power Systems. Never heard of a company not doing free returns in this day and age.

This company has the worst customer service I've ever experienced. I ordered bands back in March…read moreonline. Tracking idicated shipped but won't be delivered due to insufficient postage. I sent 4 emails over the next couple weeks, none of them were responded to. 2 months after I ordered I finally called and talked to a cs rep explained the entire problem, and requested a refund because I'd bought something else. She said a refund would be forthcoming within a few days. It never happened. A month later a set of powerband shows up in my mail, which I no longer need. Almost 4 months after the orginal order. I wanted a refund, not the bands 4 months late. Good product but horrible customer service when there are problems. I will never purchase these products again. If there was a zero star option that is what I'd leave.

Clean store, but difficult service in returning shoes that don't fit well…read more Had to go through hoops to exchange a pair I had for a week and wore once. The female manager on duty abruptly said to the cashier "just go ahead" without acknowledging my present. She acted like she was mad!!!

My review is really only for the bicycle department. I recently bought a bike there and the guy…read morehelping me was amazing. You could tell he really loved his job and working on bikes. He let me test ride a couple through the store and explained the differences of each and why I needed a certain height etc. Eventually I decided on a bike and he adjusted the brake levers, the seat, tightened everything up, and put air in the tires. He really made sure that the bike was ready to ride as soon as I was. The selection of bikes was also better than other local places I'd looked.

I just want to recognize the great staff and great customer service at Dick's in Oak Ridge. I went…read morein to look for gifts for my 3 sons for Christmas. They greeted me, offered to help me, then assisted me with ordering the items since they live out of state. They were pleasant, helpful, patient and made sure I was fully satisfied. A special thank you to the assistant manager. She went over and beyond to make sure everything was done correctly.

The assistant manger of this store is completely unreliable and provides horrible customer service…read more I brought my son's bike here for a repair and was told it may take up to 3 weeks. After a month of not hearing anything, I returned to the store to find out they cannot get the part needed. I asked why I was not contacted, but no one took responsibility. Shortly after that, I brought a different bike in for repair, and it was a similar experience... the assistant manager said it'd be done at a certain time, no one called, and when I returned to the store it was sitting where we left it, not repaired. The assistant manager was not there at the time, and no one knew the status of the repair. I was told again they'd call me... No call. When I returned the next morning, they still didn't know the status of the bike. The actual bike repair guy was there, so thankfully he was able to finish fixing the bike. Again the assistant store manager had dropped the ball because no one knew the status of the repair. I will not return for a bike repair knowing what I know now. The assistant store manager is irresponsible and needs held accountable. Period.