Tried to find this place two days in a row and succeeded on the 2nd try lol! There's literally no signage, only in certain locations near the galeria (not their corporate red/white signage). I walked around the galeria and finally stopped to ask a kiosk owner where the gym was located. I came across some escalators and saw the gym hiding away upstairs. Was wanting to take a group x class, and after paying the 25.00 AUD day pass fee, the employee did not see anything on the schedule for 7am (come to realize I was at the wrong location). He directed me to the other location nearby, but I told him I already paid for a day pass and wasn't going to pay for another. He was not rude, but he was not friendly, either (he just appeared tired and not a morning person). Group X room was old with old equipment, flooring, etc. but it was very clean & small). Overall, the gym appeared to be very small for a platinum club and surprised that it was dubbed so. read more

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People here are inadequately trained. Poor customer service and completely useless. Try and cancel your membership and they will not make it easy! Never again will I ever join a gym on this basis alone. Thanks for ruining the gym experience for me to the team at Park Street. You'll never find better jobs if you can't even do this one properly. To the branch manager there, you need to go back to school and learn basic common sense. read more

Fantastic facilities for strength training and Cardio! Very convenient in terms of location, I can maintain a comfortable lifestyle of coming into gym here before and after work every day. Facilities are clean and well organized; I fell as though my most particular needs are met.The staff are so helpful and professional, they make me feel like a valued member who's concerns and queries mean something. Taryn and Ben are some of the friendliest receptionists I've met anywhere, and the PTs are always willing to give some instruction on my fitness regime and professional advice. Really great community amongst members who come regularly here. Great vibes overall! read more

Great location and OK facilities with friendly people. My main gripe is why is there only one drinking fountain on the 2nd floor, and why is it off in a random corner? If you're in the area and looking to do cardio on a machine or take some classes, this is a good place to go. The machines/free weights here are just average though, so I'd rather go to Market Street for that. read more

All the Fitness First gyms in the city have all transitioned to the new hot and sexy red look. This place was so so overdue a makeover it's not funny. Previously this place had Limited equipment that was either outdated or just plain useless. The gym is in the heart of Town Hall so had massive crowds. Often had 3 people hovering over you waiting to pounce when you finished. The gym has now become a platinum Fitness First which is a good thing considering its smaller then most and can't handle too many people. With that said they have expanded it in size a small bit thanks to the Monorail station being taken down. In its place they have created a small room with gymnastic equipment that looks really cool. They have an awesome looking climbing frame that looks straight out of Gladiators or a tough mudder course. This gym has definitely improved now and would use it when I'm in Town Hall and in need of a bit of pumping. read more

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Hi Fitness First and also to the guys that were playing with their parts in the steam/sauna area yesterday. I just wanted to let you know how uncomfortable this situation was for me. I let the front desk know what happened after, and was told that there was nothing she could do about it. I also left my details to report the incident and have not heard from anyone. Very sad to hear that you allow these sorts on behaviours to go on at the gym, and in an area that is open to male and female members. Shouldn't there be a level of duty of care for your clients, to ensure it is a safe and enjoyable environment for all. I'm not sure how I feel about returning to the gym, especially the 'relaxation area' after a workout (which was one of the main reasons I joined your gym). Would be nice to have a call at least, as there should be a way to identify via the many cameras throughout. read more

Good equipment, classes and amenities, but... * They'll try to turn every interaction into a sale. * Question EVERYTHING. They'll only tell you the good stuff. They will NOT volunteer any fine print (and it seems everything's subject to fine print). read more

I had visited Park St Fitness First in Sydney, and informed them that I casually visit several FF gyms around Sydney from time to time. I only requested to attend a cardio class that had a duration of 45mins. They charged me $28 for a 45min class. When I debated with them regarding the extorted inflated price, they made excuses that they do not provide any concessions to students or casual visitors, and that all their gyms are priced the same. Unfortunately that is untrue and a complete LIE. I had visited the Fitness First gym at Parramatta last week and a 45min class only was $20. They extort to force you to pay the ultimate price stating that you can use the gym equipment even if you are only wanting to attend the 1 class. It is a straight manipulation of products and services to clientelle, whereby the public have to comply if they wish to visit a class for a simple workout. Facilities were also average compared to Parramatta's venue, so using the excuse that they are platinum, was another lie to the public. read more

It's a really nice gym, friendly staff and nice ammenities. It's just ridiculously busy to the point that you can rarely access the equipment you need to get a proper workout at the times you want to go. It's better to go somewhere near your home, go home shower then go to work; even if it takes you a little longer. This place is over capacity. read more

Fitness First offers the latest equipment to train and keep your body in the right shape. If you are a fan who likes to see the city through a glass instead of concrete wall then this is the gym for you. The facility is well ordered and tidy. read more

Fitness First's membership policy is completely nonsense. I froze my contract-free membership for three months due to work. Five weeks after I froze my account I needed to cancel my account instead of simply freezing it; Fitness First then put my account back to normal billing cycle and kept charging me at normal price (~$50 per fortnight) for another SIX weeks. What is the logic to overwrite the 'freezing' status of my membership after I said I needed to cancel it, and charged me normal amount for six weeks? It seems to me they just take advantage of people who need to relocate and charge a huge amount (six weeks' membership fee in my case), because that person probably won't have time to argue with Fitness First or to come back to the home club in person. I emailed (was not responded) and called the customer service, and was told it is simply their policy. It is completely rubbish customer service and membership policy. read more