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Fitness Experts

5.0 (3 reviews)
Closed • 9:00 am - 3:00 AM (Next day)

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Personal training

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LA Fitness

LA Fitness

2.3(30 reviews)
4.0 km

In General I love LA fitness, Burlington, B U T....if you have a complaint/suggestion....you may as…read morewell talk to the wind. For about a year and 1/2 WE, a group of ladies who take Zumba classes, have been attempting to get the scheduling staff to put in an extra class in the daytime. The Monday and Thursday morning classes are packed, last weeks class had 50 participants. We have all signed a sheet twice and passed it on to scheduling staff (one woman) who did not get back to us, but in fact accused the "instructor" of meddling, she had nothing to do with it. She actually said "It is against COMPANY POLICY to sign a petition". And, I was told that my membership could be cancelled for pursuing this. I called Kitchener, where the "scheduler" works and requested a call back about 6 times. I never got a response. I spoke to several people explaining that our Tuesday (Zumba) class was removed and replaced with a "cardio" class taught by.....the scheduler. Isn't that a conflict of interest? She refused to put another zumba instructor in that time slot even though we've been monitoring that class and often there are only 3 or 4 attendees. I have even called LA Los Angeles and the person there said he would take it up with Management. That was 4 months ago. NEVER have I had to contact an organization to this extent with absolutely NO results, no phone call, no explanation, no customer service. This is totally unacceptable and I'm going to keep on pursuing this until we get results. Please respond if you've had a similar challenge.

The cleanliness of this gym is honestly unacceptable. I've been coming here for about three weeks…read morenow, and the same buildup of dirt and grime on the floors has not changed at all during that time. I even overheard a cleaner say there was "no point" in washing the floors because people come in with dirty boots--which is concerning and not an acceptable standard for a paid gym facility. The washroom doors are visibly dirty, the machines look like they haven't had a proper deep clean in a very long time in years and the mats upstairs are especially bad. There is significant debris stuck between them, and it's clear they've never been lifted and cleaned properly. For the cost of membership, basic hygiene and routine deep cleaning should be expected. At the very least, cardio machines should be properly cleaned out on a regular basis monthly should be the bare minimum. I'm not sure if this location is operating on a lower budget, but members are still paying full price and deserve a clean, well-maintained environment. Other locations (like Vega) clearly have higher cleaning standards, and this gym would benefit from adopting the same practices. If anyone knows who to contact about these concerns, please comment.

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LA Fitness
LA Fitness

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Movati Athletic - Burlington

Movati Athletic - Burlington

2.9(8 reviews)
4.9 km

Movati Burlington is OK. Its near impossible to get into a class unless you set your alarm and hope…read moreyou are able to stop what you are doing and get into a class. The hot tub and Sauna were broken down many times and when asked about you would get a different answer from each staff member. Today I tried to cancel a class as I was stuck in traffic and would not make it on time, I was directed to call because it was 1 1/2 hours before the start of that class. I was told they WOULD NOT cancel it and I would be a no show. I questioned why she wouldn't cancel it so someone could get that spot, the child only said it was policy!!!! Im not sure I want to contine cwith this club if they are NOT going to post an opening in a class someone would like to have.

The place of workout is great, the facilities are awesome but the way they deal with customers that…read morehave genuine medical issue and ask for them to freeze your membership, they don't help you at all. Good life fitness are always helpful with that and I regret why I even joined this gym. If I can give them 0 star in terms of how least helpful these guys are, I would. I made a huge mistake of paying for the year's membership for the entire year all in one go. My hernia became worse preventing me to go to Movati gym and months went by like that, I have 4 months of membership time left and I called them to freeze my membership because of the medical issues and they said they can't because of my membership (not compassionate at all when you have a genuine medical condition regardless the membership). I remember my family and friends never had issue freezing membership regardless what membership you have, one health and Goodlife are helpful in that. My membership with Movati will run out as it is, but I will cancel my family members month to month membership with this gym. If you are healthy and fit with no chance of medical issues then sure, but if you run into anything unexpected with your health Movati doesn't care of customers like that. I'll join Goodlife or One Health once I am healed after my operation. I do not recommend this gym due to the way they deal with customers with genuine reason, otherwise gym itself is good to go to. My 1 year membership I paid for $1175.88 gone to waste. Never going back to this gym ever again.

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Movati Athletic - Burlington
Movati Athletic - Burlington
Movati Athletic - Burlington

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Fitness Experts - healthtrainers - Updated October 2026

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