Beware. Fit club continued to take money out of my bank account even though my primary care physician wrote three notes verifying my physical inability to continue in personal training. Due to the incompetence of their personal trainer, I ended up in Physical Therapy for almost a year. I was never reimbursed, nor did I receive any personal training for the unauthorized deductions from my bank account. When I confronted them about this, they were rude. Unfortunately, between working and Physical Therapy, I didn't have time to seek legal action against them, but I should have. Beware. They do not stick to their word. read more

I've been training here for years now, and the gym just keeps getting better and better. They offer personal training for people, and the equipment is second to none. They offer showers, a wet and dry sauna, as well as child care and a swimming pool. Best gym in town. read more

Deceptive business practices. They lure you in with with online pricing and a trial period. But if you try to get out during the trial period they claim it doesn't apply to you. Also, the bathrooms and showers are gross. read more

I have no problem with this facility, but I think FC membership is overpriced, and since this is their flagship location, I'm placing that review here. Like cable and mortgage companies, FC makes you sign a long-term contract and offers introductory/teaser rates that make the cost reasonable at first, but once they expire, the cost skyrockets. I was paying $162 per month when my discounts expired. That's WAY more than a regular/casual gym user should pay. I tried to cancel in writing once my contract expired, but I wasn't allowed. I had to fill out specific FC forms and do an exit interview. Springfield has many gym options at much better prices. Unless you need FC for something very specific to your fitness, check out the other gyms. read more

I like the facility. The lap pool is great, and they have all the classes and equipment you could need. Most people are friendly and positive. However, after feeling great for a week, I received my free "fitness evaluation". It was a sales pitch and nothing more. Based on the readings on the scale, I was told I was at extreme risk and I needed a contract for personal training twice a week for $60 per session. I have no interest in personal training, and I made a huge positive step for myself by joining the gym and committing to my fitness. It was insulting and slimy. The trainer I was introduced to seemed great, but I did not appreciate the car salesman technique and the suggestion that I'm in terrible shape and not doing anything about it. My physician is happy with my health. After I declined to sign a contract during my evaluation, they pushed protein powder, multivitamins, and hair products on me. All of this really soured me on fit club. Read your contract, ask questions, and say no to the high pressure sales. I do enjoy working out there on my own terms. read more

FitClub is actually a great gym. It's never too crowded at any one location, there's an abundance of different, well-kept machines, from rowing machines, to stationary bikes, Jacob's ladder and more, and every location has these little nooks where you can go and do your workout without all the fuss and bustle of gyms on the Coasts. It's a nurturing environment where you can go to beat the heat or cold and get some relaxing exercise. read more

I've been going to this gym for 8 years (I'm 19...let that sink in). It's my absolute favorite place to workout. You will see all shapes and sizes and ages there. Generally the people aren't pretentious but you cannot control the clientele. As I've gotten older, my workout styles have changed. There's a "mini track" upstairs I used to run lots of laps on. Plenty of free weights too. There's an upstairs and downstairs area and are two (for lack of a better word) 'yoga' rooms...so wooded floors, mirrors etc. Many many machines, squat racks, etc. Usually someone nearby if I have a question about a machine. Usually not crowded and there is a schedule so you know when classes are going on! Most are free and every one I have been to is amazing. They now have a "boot camp" area where you'll usually see personal trainers and clients. I personally love the ab and Pilates classes! Challenging, but if you are new, the trainers are friendly and help you modify if need be. There's a large area of treadmills, bikes, ellipticals, stair masters, etc. There's also a smoothie place. I love this gym so much...I missed it when I was away at school. I'm home for a semester and I go here nearly every day. They have a fun incentive program right now where you punch in a certain amount of days and get things like protein bars, free crossfit training etc. The people here really care. I would not go to any other gym (I go to the south 6th street one). As I move to STL next year I am nervous I won't find anything close. read more

I have been a member since day 1, and before it was "FitClub". I have watched the facility develop, and management come and go. The current management team is about as good as their money can buy. The staff are courteous and always kind to the members. Customer service is their emphasis. Kudos to Sam, Cheri, Becky, Jackie, Bob, Jason, Alex, and Andrea. These are the ones on duty and who serve me so well during my workouts. The locker room (men,s) is well maintained, clean and free of mold. Staff work hard at keeping the humidity and smell down a tolerable and faintly disinfectant odor. The showers are clean and the water is hot. I love the pool and consider it a real treat. The use is well managed and there seems to be plenty of time for non-swimmers like me to use it for exercise and recreation. I utilize the personal trainer service and am assigned to Sam. He is personable, knowledgeable, and has the skill set to help me achieve my goals. I started seven months ago with a bad back under the treatment of an orthopedic back surgeon. We started a program of strength training to supplement the surgeon's treatment plan of injection therapy. Success! My stenosis pain has disappeared as has the chronic lower back pain and spasms. I no longer need the epidural injections for back pain. Thanks Sam. read more

Best gym, from someone who has been to almost all of them around Springfield! 3 locations, with great hours (two are 24hr clubs now). Great Personal Trainers and staff. read more

Don't join this club and certainly don't sign a contract. They put an end date on your contract but they will continue to charge you after that date if they don't receive "anything in writing" read more

I've always been intimidated by the big gym setting but Fit Club has allowed me to feel right at home. There are many special areas where an individual can become comfortable with the equipment and layout. Not only is the facility equipped with top notch exercise equipment but staff and trainers are always there to greet you with a friendly smile and motivate you in times of need. Their fitness trainers are highly trained and equipped with the proper knowledge needed for weight loss and healthy nutrition. This place has changed my life for the better. The people there, whether employed or also cub members, are all there for the same reason....they believe in this life style and want to support individuals striving to adapt the style into their life. I definitely give them 5 stars! read more

On the positive side of things, the facility is modern, the staff is friendly and the trainers are excellent. They keep the place very clean and the equipment is maintained diligently. Where the place fails and in a big way is in the pocketbook. Basic membership is overpriced and you must sign a contract binding you to the length of time stated in the contract (mine was a year), which cannot be broken; if you have to quit you will pay anyway. There are many group classes which offer exciting and challenging workouts, but you can't sign up for these ala carte, you have to have an upgraded membership where you will pay an additional rate for ALL of the "better" classes whether you can attend them or not. Many of these are scheduled during regular business hours, so chances are you will have to be at work when these classes are in session. My experience informed me that Fit Club will not work with you on a demanding work schedule when it comes to attending advanced group classes - the choice is to pay the full package price and have spotty attendance, period. The option to downgrade my membership was even denied. I immediately tendered my intention to cancel and signed up with a more accommodating chain. Read your fine print. In the end, save your money and go someplace with a more flexible arrangement, and better pricing. read more

Not happy. I spoke with the GM (Jim) given my medical condition , very nice and understanding. Yet once I talked to the finance department (Jason), he was extremely rude! I remained calm yet he just seemed so verbally not kind. read more

Antiquated, dirty, and Geoff is a slime. Now that silver sneakers is there it is hard to work around the older folks. Old fashioned way of membership. Think 1980s gyms. Sign your life away. read more

Fitclub has very friendly staff, and a welcoming environment. My trainer Sam is knowledgeable and extremely motivating. I've lost 23 lbs. Since joining in November! read more

After years of sporadic self-attempts to lose weight and get in better shape, I made the smartest decision in decades and decided to enlist the services of a personal trainer. Lucky me, I signed on with Sam Young, a knowledgable and experienced trainer with a no-nonsense motivational style. Perhaps no-nonsense is misleading. Working out with Sam has been more fun than I imaged working out could be. Since signing with Sam a week after my 59th birthday, nearly eight months ago, I've lost 55 lbs. and gone down four dress sizes. In fact, I have become so motivated that I am now taking certification classes to become a personal trainer myself. The more I learn about the process, the more I appreciate the effort Sam puts into building an effective and progressive program for me as I continue to lose weight and gain strength. The facility is clean and offers a variety of equipment and services, and the staff is friendly and helpful. I couldn't ask for more value for the cost of membership and personal training. read more

I've been using their weight room for some time now, things I've noticed is nobody is held to the standard of gym etiquette. Especially when a young group of guys goes around yelling, throwing stuff and overall being obnoxious and in some cases, bullying over people. The weights are consistently not put back up by people, let alone equipment not being wiped down by the majority. Fitclub West has really gone down hill and I'm probably moving on from it soon. read more