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Fitchett-Mann Funeral Services

3.7 (3 reviews)

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2 years ago

I loss my babies and Danielle and her staff was amazing thanks so much. They made sure my husband and I was good

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10 years ago

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10 years ago

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Metropolitan Funeral Service

Metropolitan Funeral Service

(6 reviews)

When I asked when my mother's remains would be ready for myself or my brother to collect. The woman…read morehad the audacity to tell me she was just cremated and was waiting for the ashes to cool off. No one in their right mind wants to hear that after losing a loved one. They are not too helpful when we had our mothers memorial service the man from Metropolitan was so quick to throw the bag at me so he could run out of there. Find you a place that would actually have compassion.

Metropolitan Funeral Service was one of most unorganized funeral home services I have ever…read moreexperienced. Their lack of consideration and empathy for those grieving a loved one is shockingly disappointing. I lost my fiancée unexpectedly on February 21, 2023 and met for arrangements on the 24th. That process seemed to go well until all that was agreed upon and promised did not take place. By the end, it felt like hell. There was ABSOLUTELY NO COMMUNICATION about the details of the services except for on the day we met for arrangements. I would say, that was the only time we had clear communication with this company. We were told the family needed to view the body before the public and that they would call with the day and time. We never got the call and was unable to reach anyone. 30 minutes before the scheduled viewing for the public we were told "come now". This is because another family member arrived early and was denied access to view until one of the immediate family members viewed the body first. That is when we were told to "come now". If that family member did not show up early, people would not have been able to see him on schedule. That was very unprofessional and inconsiderate. It definitely added to the load of mourning we were experiencing for our loved one. Second, they assured us the video slide would play on all monitors throughout the facility, but it was only shown on one small monitor in the hallway. And because it was only on one monitor, the hallway was congested with people trying to watch this video on a small monitor. This led to them to having constantly dispersing and disrupting those trying to attend the viewing of our loved one. Third, they never stated a scheduled time for the limos to arrive to our homes the day of the funeral service. We had to contact them that morning. Let me say this... this is not something a people who are in mourning should be concerned about especially when you are entrusting the final plans of your loved one to a service who guarantees it. It was a total disaster. Forth, there was another service taking place at the same time. They asked us to wait in the limo until they cleared the hallway of the other grieving family. Clearly, they have scheduling problems. Why on this God's green earth would you have services so close they would overlap one another. This robs ANY family the thought of feeling like your loved one was special. Instead, it felt more like we were dropping someone off to a busy day care. Fifth, but not final (I am just tired of talking about this), we pre-paid for death certificates during arrangements on Feb 24th. We received a call to come to the funeral home today (Mar 22nd). Assuming we were going to receive the certificates, we find out they were not even ordered. Almost 30 days later! We had to sign documents to have the order placed. How unprofessional is that? Rest assure, I will be forwarding this complaint to the Better Business Bureau, Google Reviews, Norfolk City Mayor and a host of publications. I will NEVER use their services again and I will NEVER recommend their services to anyone else. They owe my family apology!

Graves Funeral Home - Disgraceful and unacceptable

Graves Funeral Home

(3 reviews)

Graves Funeral Home, Inc. served my family with so much love, care and dignity. They treated me and…read moremy family with so much kindness and professionalism. They took care of me and my family when my husband died 3 years ago with EXCELLENCE. Now a week ago they took care of me and my family when my mother passed away with the same amount of EXCELLENCE. They have truly demonstrated to me, my family and community that they truly have a heart for people. Thank you, J W. Johnson (A. M. Wright-deceased) Love, The Family

I recently attended a funeral here. This is my 2nd time here. I hate funerals as is, but to go to a…read morefuneral home and not feel welcomed makes it that much worse. It was my aunt's funeral that took place in their chapel. She passed away last week & I was told that they were called and told my family to call back on MONDAY @ 9 am because they were closed on Sunday. ???? Umm, people die daily. I've never heard of having people wait to be able to speak about funeral arrangements on the next business day. It was like the situation wasn't important to them. I had nothing to do with the funeral arrangements, but if I had been, I would've had her taken elsewhere. After the funeral, the mortician was really nonchalant when speaking to the family & it felt like she was just a number to them. I didn't feel any genuine care coming from him (the older, light-skinned man). He was really emotionless & I was also told that her funeral HAD to be that day because they had a funeral to do on the day my family wanted the service to take place. All in all, I enjoyed the service with the singer and the pastors speaking about her. The main part I have an issue with is the way they handled things & his demeanor. Better them than me because I wouldn't have given them a dime of my money.

Fitchett-Mann Funeral Services - funeralservices - Updated May 2026

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