Jean Ann's is one of the few formal ware stores in our area. I went with my daughter to pick out a…read moreprom dress in early February. We found one and put down a deposit of $130. Then COVID hit - all the events were cancelled, and unfortunately we can not use the dress. We got a letter yesterday from them giving us three options - pay off and pick up the dress (they did offer a 20% discount with that option), pay $50 a month till it was paid off, or "forfeit" my deposit and they will put the dress back on the rack for sale. Since they will be putting it back for sale - at the full price - I asked for a refund of my deposit, and was told no. So, I guess that $130. is just going to pad their profit on that particular dress. It's not a good way to do business, and they've lost a customer that has bought from them in the past. They have the big fish in a small pond mentality, so they feel they can treat people any way they want to. Nice dresses don't erase good customer relations

From the owner: Our store specializes in wedding gowns, formal attire, & tuxedo rentals…read more We pride ourselves on our customer service and our awesome team of sales associates & managers. We help in anyway possible from helping find the perfect gown, or tuxedo rental for any occasion to offering our assistance with accessories and referring our cliental to other business we recommend for their special day.

I'm normally a Gabe's fan, this store was a let down, I did find a few things but the selection was…read morespartan at best and the prices on some of the items really weren't that great if you compare them to TJMaxx. It wasn't crowded while I was in there but I doubt I'd come to this store in Beckley again, it just really wasn't that great selection and price wise.

I used to be the biggest Gabe's fan when I was younger. I felt like every time I came to Gabe's,…read moreI'd leave with a bag(s) full of great finds. I've moved away from the area so when I saw there was a Gabe's here in Beckley, I made sure to stop. And was surely let down. What happened? Gabe's was always a discount store when it all is said and done, but this location looks really run down. The feel was just dim and dingy and things felt super messy. It felt more like a Dollar Store (vibe wise) than anything else. I didn't think the items were that "cheap" in terms of pricing nor did I think the brands were anything that warranted that pricing either. It all was just sort of, "meh". I browsed around for a few minutes and left sadly with nothing but being let down. Maybe it was just this location? Maybe it's Gabe's but I left super bummed about my experience here.

The blonde haired lady, with the big tatoo down her back is very rude…read more My brother had asked me to get his wife an item, the sales clerk would not listen to what I wanted. She is always rude, does not want to honor coupons and wants to up sell you.

Judy was absolutely the worst person employed by you. 5 people wanted to make purchases at the…read moreregister next to her location, and she gave an attitude to all of us, she finally sent Loraine over who has awesome people skills and great customer service skills, she quickly made me forget about my bad experience with Judy. I hope you reprimand Judy , she was terrible.

I went in looking for a top to match a skirt that I had and Carrie was so helpful in helping me…read more She was very patient with me and bubbly through the whole process and made me not feel so awkward like I usually do while asking for help. I'll definitely be back!

From the owner: Established 1987, Aéropostale is a specialty retailer of casual apparel and accessories, offering…read morehigh-quality denim and fashion essentials at compelling values for young men and women. Through great clothes and thoughtful partnerships, Aéropostale embraces positivity, inclusivity and acceptance. Aéropostale aims to inspire confidence for all. Aéropostale is Operated by Catalyst Brands LLC.