Always been happy with people at this branch, and one of the best credit unions in the area. If you…read morelook at the total picture in terms of fees and return and service provided vs costs, they can't be beat. But today the security person was above and beyond. Saw me coming with my crutches and got the door for me, made sure I had a place to sit, and checked me in for account help. In person interactions have become so much harder and more complicated in the time of covid, having someone who was so aware and helpful saves me risk and pain. So uncommon these days and gratefully appreciated.

Even though I don't bank here I applied for an auto loan on line. What a mistake. Poor…read morecommunication from the lending specialist and she failed to meet my desired timeline for the car I hoped to purchase. I found a much better option at the same interest rate.

It's been over one year since my initial review and Liberty Mutual still deserves the highest…read morerating! I have been through State Farm, Progressive, Travelers, and GEICO, and let me tell you, Liberty Mutual has been THE best auto and homeowner insurance provider for me and my family. Sadly, my previous insurance agent, Chad Evett, left LM. However, Ward Klicke took over and has done an excellent job as my new agent. I see why he is a lead role. I am in the process of moving and we have a bit of a unique situation. Ward was very patient, kind, and prompt with our requests. He was quick to get our new mortgage lender the information they needed to make our transition as smooth as possible. Ward is incredibly responsive and it is clear he cares about getting his work done right and doing right by his clients. Kudos to Liberty Mutual as a whole for the refund they gave their customers for COVID relief. They didn't have to, but since they did, they have earned my loyalty. This is just a solidifier on top of the amazing rates and customer service I have received over the past year. Aside from Ward, other representatives I have spoken with at LM have been competent and easy to contact. I am confident in recommending Liberty Mutual to all my friends and family for their insurance needs. The company lives up to their advertisements.

I general horrible service! One no fault Accident and one…read moreclaim they dropped us! Been with progressive almost 4 years and zero issues. I was an underwriter for farmers 3 years so I know insurance. Will never go back to liberty mutual!!!

I will happily change this to a 5 star review once they allow different payment options than once a…read moremonth / in full. It's common knowledge that splitting up mortgage payments into twice monthly allows one to pay off a mortgage quicker, as it hits more of the principle and ends up being 13 months of payments by the end of the year. Also and simply - it eases the burden of the first of the month my allowing it to be spread out through the paychecks. Guild refuse. Apparently, according to customer service reps, the stakeholders / investors (read : bosses) refuse even though it's been requested by many in the company and customers request it all the time. There is no reason for this other than greed. The folks at the top want to make more money at the expense of those who have a loan w them. I call bullsh*t. We don't need more greed in the world right now, we need people who willingly do the right thing because it's helpful and kind. Guild - do the right thing. Quit being greedy. Be cool. Let me know when you change this policy and I'll write you a glowing review. Any other guild customers pissed about this? Only way to get them to listen is to do stuff like this. Nick

Stay away from Mark Snow. I'm sure he is still screwing people over, he has been at 3 different…read moremortgage companies in 5 years, business might be better if he had more integrity.

Last year when my policy renewed for Progressive, my rate almost doubled for no explainable reason,…read moreI was fed up and started asking around for recommendations for a new agent and was given Ashley's information. She searched and found me multiple competing rates that were way cheaper than what I was paying, I have no idea how she worked her magic but I now pay $400 less per policy term than I did before with full coverage! A couple months after switching, I was hit by a drunk driver on I-5. I was panicking and didn't know where to start with how to report it to insurance. I came to her office the next day (she offered to help me over the phone but I wanted to come in and show her the damage) and she filled everything out for me and got it squared away and told me what the next steps would be. Thanks to her, I was able to get a mountain of paperwork in without lifting a finger while she showed empathy and patience while assuring me everything was taken care of. I was so worried my rates would go up but she said they wouldn't since I'm not at fault and it was a huge relief (I'm not sure how all these things work, that's why I have Ashley!). I recommend Ashley to everyone, even my family in Oregon, after she literally saved the day - TWICE! I'm on my second policy term with Allstate and I don't plan on switching.

ABSOLUTE NIGHTMARE COMPANY!!! STAY AWAY!!! Let me start off by saying this is my first review…read moreever. I have had other problems with companies as most people do, but never before felt the responsibility to warn people. I don't know where to begin to express how completely terrible this company is. I have never been treated so horribly by any company in my life. They are average until you let them know you're shopping rates with other companies which I did because our rates had doubled with them in 2 years. I called them to give them the opportunity to bid against another bid I had that was less than half of what they were charging us. They said they would call me the following week. The next thing I knew we were overdrawn at our bank because they renewed all of our policies and tried to debit our account for the full amount of all policies even though prior to this, we were on a month to month with auto insurance and paid lump sum with the other policies by check. When I called them, Ashley said they couldn't reverse the charges and basically called me a liar when I told them I had talked to Kylie and she was supposed to have someone call me. Only when Ashley listened to the recording of my conversation with Kylie did she believe me. In order to stop the charges, we had to do a stop payment with our bank. When I later talked to Amanda she explained that the end result in canceling would be a credit to our account. A few days later, I received a bill for $42.01. I called back and Amanda gave me a reason why it was a charge. I didn't want to fight with them anymore, so I went online and paid it, thinking this was my final dealings with them. I believe that our bank must have stopped all payments to Allstate and denied the payment so it never went through... unbeknownst to me. I never received another bill and assumed my payment went through but yesterday received a letter from a collection agency. After only one bill, they turned me into collections!!! Oh, I forgot, when we met with our new insurance agent, she informed us that James Schmeling Insurance had moved their office to another city without our knowledge while we were still customers!!! I have never dealt with a less professional company in my life.

Never called me back after leaving a message. I wanted a quote for car insurance and rental…read moreinsurance. I have been a State Farm customer for years, so when I moved here I was hoping to keep the same insurance company. I will try another agent.

Amanda and her team are absolutely amazing! She was able to save me a bunch of money each month,…read moretriple my coverage, and consolidate a few insurance plans I had (renters - company A, auto - company B, and an engagement ring - company C) into one, STATE FARM! Hands down, the best interaction I've ever had with an insurance agent/company. 11/10 would recommend giving her a call.

I have been with Wayne since 2008, and it has been a fabulous experience. They have a process that…read morethey stick to, and they excel at handling the day-to-day paperwork required to keep us properly invested and set up for our distributions. Wayne's staff worked me through a divorce and second (and final) marriage; I can't imagine the paperwork required for both scenarios, but they didn't even blink. Even if you don't live in Oregon/Washington (I'm in Texas now), well worth considering him if you are looking for solid financial planning. Wayne is available when really needed - we were able to squeeze in on one day's notice when we needed to confirm if we could afford a new house.

Wayne von Borstel has been our finance advisor for more than a decade. He and his staff are…read moreknowledgeable, professional, honest, and care for their clients. Wayne began by asking for our goals and the level of risk that we found comfortable. He meets with us annually to review our investments discuss progress towards our financial goals. He has given us invaluable advice numerous times, including for investments for which he receives no reward. We very strongly recommend the financial services of Von Borstel and Associates.

Maurina is a value add partner, who helped me establish a policy quickly, including options for my…read morevehicle I no longer drive daily. I would recommend Maurina to anyone.

Lazy and uneducated about home owner's claims. She took over the agency from Pam Olson who was an…read moreexcellent agent. Maurina is too lazy to get on the phone to answer client's questions and pawns everyone off on her assistants who give inaccurate information.