It's been over one year since my initial review and Liberty Mutual still deserves the highest rating! I have been through State Farm, Progressive, Travelers, and GEICO, and let me tell you, Liberty Mutual has been THE best auto and homeowner insurance provider for me and my family.
Sadly, my previous insurance agent, Chad Evett, left LM. However, Ward Klicke took over and has done an excellent job as my new agent. I see why he is a lead role. I am in the process of moving and we have a bit of a unique situation. Ward was very patient, kind, and prompt with our requests. He was quick to get our new mortgage lender the information they needed to make our transition as smooth as possible. Ward is incredibly responsive and it is clear he cares about getting his work done right and doing right by his clients.
Kudos to Liberty Mutual as a whole for the refund they gave their customers for COVID relief. They didn't have to, but since they did, they have earned my loyalty. This is just a solidifier on top of the amazing rates and customer service I have received over the past year. Aside from Ward, other representatives I have spoken with at LM have been competent and easy to contact.
I am confident in recommending Liberty Mutual to all my friends and family for their insurance needs. The company lives up to their advertisements. read more