TERRIBLE SERVICE!!!! If I could give 1 start I absolutely would!!! My fiancé and I came to the store on 8/24 to buy live sand, salt water, and a live rock to start our aquarium. While we were there the younger cashier was nice but in hindsight absolutely lied through his teeth and promised a service that was never going to happen! He ran out of salt water as we were there and he made a phone call to someone (I'm assuming the owner), who supposedly told him that they would go with their truck to deliver the water and also the live sand, since, come to find they didn't have live sand either!! We were promised prior to leaving that the delivery to our house would be that night on 8/24 or the following day 8/25. I asked the young man to please have whoever is delivering to text me with confirmation so I am home. He assured me he would and proceeded to save my cell phone number and home address inside his cell phone. 2 days went by, no phone call, no text. They don't answer their business phone, I even reached out to them on Instagram to no avail. Today, I went in person to return the live rock and request my refund for services that were promised and never fulfilled. They REFUSED to give our refund and I refused to leave until receiving the refund. The cashier today was nice (poor guy) and put me on the phone with the owner who was an EXTREMELY NASTY UNPROFESSIONAL woman yelling and screaming on the phone saying "I don't have time for a $40 refund". I threaten to call the cops and get my attorneys involved and she escalated from there REFUSING to give our money back. As I was just about to call my cousin at the Hialeah Police Department to write a report so I can file a lawsuit against this horrific business (not even for the money, for the principle). She then refused to explain to me the refund process and ordered me to give the phone to her employee to attempt to process the refund. I have a video of the machine "processing" the refund but I am still wary so tomorrow will be checking the account and alerting my credit card company if this hasn't been rectified. I URGE YOU to go to a different Aquarium store, maybe even Neptune's because this place is horrendous and they DO NOT CARE about their customers and that's exactly what the owner said to me on the phone. They simply are THIEVES only in it for the money with ZERO sense of business and professionalism! I should have known when I notified the cashier on 8/24 that he had THREE DEAD turtles in a cage with other alive ones which were clearly about to die as well. This means they are selling SICK animals!! And after reading other reviews it is more than evident they sell sick animals. I will be reporting them to the state and BBB for this. Whatever you do, DO NOT go to this store. You will absolutely regret it, as do I! read more