Nearing completion of our new home in Rapid City, where we moved just this week, we went shopping…read morefor a houseful of furniture, a task that is challenging to say the least. SO many decisions to make! As lifelong retailers ourselves, we employed hundreds of good people over the course of our 48-year career in business. Hence, we have a very good understanding of the important role employees play in the success of any business in every sector of the economy. Korey is a classic example. To say that he impressed us with his genuine and sincere kindness, and that he shared his knowledge without making us feel like we just stepped off the boat, would be an understatement of epic proportion. He had us at 'hello', and we left Slumberland feeling like 'family'...glad that we shopped at your store. Benj and Sheila

We just moved to Rapid and had to furnish our new place. Wasn't sure where to go but several people…read morerecommended Slumberland so we checked it out. And now I know why people recommend it!!! First of all, their customer service was awesome. We didn't even know where to start and the sales people were helpful right away. Not overbearing or pressuring, just nice and genuinely helpful. They helped me pick out a living room set that my husband loves with a leather sectional that feels so lush and a matching chair. Second, the price was BETTER than I expected. I thought we might pay a little more shopping local (and frankly I was willing to pay a little more to support local biz) but it was cheaper than the competitors. The sofa we got was inspired by something I found on houzz but I figured I'd never be able to find something like it in my price range, but they had something just like it for a price I could actually pay. Third, what prompted me to write this review. This week, we were just feeling settled in in our new home (and loving our new couch) when we got a thank you card out of the blue from the sales lady who helped us. It made me feel really good. And made me feel like they cared and that my business mattered. LOOOOONG story short, I highly highly recommend Slumberland. Once we recover from the $$$$$ of moving, we will go back for a bedroom set and maybe a tempurpedic mattress if I convince my husband. ;)

Just bought furniture for new investment property and, as always, whether it's Natalie or Mary,…read morethey make the selection, payment, and delivery scheduling process as seamless as possible. They are quick to point out value opportunities and advise if I'm looking at something that won't be in time to meet my schedule. Great quality and value! Thank ladies!

WORST CUSTOMER SERVICE! I purchased a vase that was listed on their website. It was $29.99 and they…read morecharged me $32.00 for shipping, which was ridiculous, but I needed the item as the one I have broke. Upon receipt, I discovered that they sent me the wrong vase. I immediately brought it to their attention and the sales representative said he would speak to his General Manager. The General Manager was unwilling to rectify the situation even though I had proof (screenshot) showing that they misrepresented the item listed on their website. Such horrible customer service. I will never do business with them again for their deceptive and unprofessional business practices. Buyer beware!

Dropped off a dining room chair that fell apart on Christmas Day. Glad my dad has a sense of humor…read more Anyway, the chair was broken in pieces --part of a Scandinavian dining set that is no longer being manufactured. The shoppe itself is in an old house (knock on the door). David's a friendly fellow and a craftsman, so be patient. He said it would take a week, but it took more like four weeks. Was a bit concerned after reading another review, but everything turned out fine. He called me when it was done. The work was flawless and the price was reasonable.

We dropped off chairs to be stripped two months ago, and he will not return messages, will not…read moreanswer his shop or house door, and his cell is always busy. I read on another site that he did the same thing to someone else in 2015, and had their furniture for almost a year, and the person was about to take legal action. I have given this burnout one last chance to give us our property back before I call law enforcement. I really think he only works when he runs out of money for whatever his vice of choice is, and has no concept that he is running a business that is inconveniencing people. Do NOT fall down the same rabbit hole we did!

I have been to the store 3 times in the last 2 weeks and it is always closed with the same sign on…read morethe door saying that it will close at 5. When it's 3 in the afternoon. What is going on?

I want to thank the manager of the store, Chelsea for providing excellent customer service and…read moreunderstanding with our situation that both Chelsea and I faced this morning. She assisted us with care and even though we where a frustrated customer, we developed an understanding and resolution with in a timely manner. She is awesome! I will continue to be a customer at, At Home. Additionally, the store is always clean, well organized and always has the things I need. Employees are always welcoming, kind and professional.

Professional and knowledgeable! I do not personally like shopping, but the young ladies that…read morehelped me made it a seamless and fun experience. I recommend this store.

Don't buy from Maureen! Went there to buy a couch, love seat, and recliner. Maureen helped me on…read morethe floor and took our order. She told me she had two of the pieces of furniture that we ordered and the other would arrive in 2 weeks time. Also said furniture they had in house would be delivered tomorrow or next day. One week later... wrong furniture was delivered. She ordered the wrong color furniture. They came back same day, picked up the two wrong pieces, and delivered only a couch. Now I'm waiting for 2 pieces of furniture and it's been 3 weeks. Called Maureen yesterday and she stated it will be ANOTHER MONTH but she'll try and move things around and would call me back... I'm still waiting on that call back!

Purchased a mattress set (full). I needed the bed for the next day. The mattress set on sale was a…read moresoft, plush and would do for my guest bedroom, the price $359 for the set. I was going to haul my own purchase. Upon receiving my purchase out back on their loading dock in the alley, the mattress looked thin and half the thickness of the floor model matrress I purchased. Sure enough it was a thinner mattress the staff tried to sell me at the "plusher" mattress cost!! On a time crunch, I just accepted the reimbursement of the difference $53. Now that Ive slept on it, its sunday, the store is closed, i feel i paid too much for the mattress I settled for! ...I am not happy with my purchase! So beware! They will try to pull a fast one on you! Check your merchandise well!

I was so excited that they offered home estimates for window treatments. I made an appointment and…read moreshe never showed up or even called. We are very disappointed in the service.

They have wonderful customer service, but their furniture is crap. Scratches and gets dents in it…read moreway to easily (i don't even have kids).

Got a whole new experience when I bought my sofa set from this place. I now know that you don't go…read morehere to buy furniture, you go here to ORDER furniture. The delivery date is far in the future, but they won't tell you that when they take your money. Three and a half weeks later, I finally called, and they were like" You expected to have this soon? Many of our customers wait 3-4 months, how come you expect yours sooner?" I was astounded. I was already making payments for furniture, I told them that, they said ok, sooo? This was a regular purchase, nothing special. I have bought lots of furniture over the years and always brought it home within a week, maybe two. Do not expect that with this place--expect a long wait and you wont be disappointed.