This just happened yesterday, 11/8 /22 so I am still upset. I did wait a day to post, cooled off,…read morebut still angry enought to post. My sister was bedridden with chemo, my mother had just gotten out of the hospital, 2 patients and I work full time. 1st care giver quit the Home Instead company entirely after a week. Having to re-train the 2nd care giver, and 3 weeks later my sister passes away. 1 week after she passed, Home instead re negotiated the 2nd care giver to 3 days a week, which was o.k. 2 Days later they said we could only have her for 1 day a week. What? Offering me a 3rd care giver AGAIN? Taking away the care giver my 90 yr old Mom had grown to love, while she was grieving the loss of her 3rd daughter!! Home Instead is manipulative, raised their rates by 4K a year also.. They have unacceptable conditions on contacting the care giver.. they are so bad with taking messages, they told the care giver that my mother had passed away and my sister was coming home.. They got the message ENTIRELY backwards, it was my sister that passed.. As the customer you have to call the office, then they call the care giver with the message. THAT wasn't the first time they got the message wrong.. The Company doesn't care about the heartache to the 90 year old customer who is grieving the loss of her 3rd daughter and needs the care? What kind of business is this? I fired them right then and there.

Great business!! Very friendly and warming both to the care givers as well as the clients. Their…read morefocus on relationship bonding with client to caregiver makes them stand out from other competitors in the same field. Kelly Cavenah and Collin May have been a pleasure to talk to and work with. Smiling faces and friendly attitudes. Definitely a Seahawks loving business!! XLVIII Superbowl Champs!!

Can't recommend because they never responded back to me. I'd heard good things and disappointed at…read moretheir lack of response.

Brad, Lisa and the crew have been so supportive. 2017 was tumultuous for my Mother and her husband…read more Too detailed to describe here but they didn't hesitate to help. Living in Southern California, so far away they were a tremendous team. Here we are in 2019 and they still are a comfort for my mother and me. Many many thanks. Robin Solomon

Medical equipment ordered by Rehab was not delivered. I made other arrangements. I tried to call…read morethem to cancel the request but could not het through. I called the rehab place and asked them to cancel for me. They called later to say they had not been able to get through and that Apria was notorious for lack of communication. Apria texted me two months later to say they were getting ready to deliver equipment. I texted them in hopes that they would stop delivery. They did not reply, but then sent another text saying the same thing as the first. I figured I would just turn them away if they showed up. I texted again and young man called and confirmed that I didn't want the delivery. A day later a woman called asking the same thing.

This review is for the Apria corporation, not this specific branch. I have been chasing them for 4…read moreweeks regarding having my crutches delivered for my upcoming surgery. I was first told by a not very pleasant CSR that they were on their way 3 weeks ago. When they didn't arrive, I called weekly and was told that they can't track the delivery because there is no tracking number, but they will talk to their IT people about it. Still no crutches. Called last week, was told they'd get it sorted. Still no crutches. Called yesterday and spoke to a nice woman who apologized profusely and promised a 2 hour STAT delivery. No crutches. Called today, spoke to another CSR who said that the crutches were not sent out yesterday but she would do same day today. She asked if I could pick up locally, then told me there was a branch in our town. Great, I said. Yes! She calls the Olympia branch to find out they won't do curbside pickups there, but instead would expect me to drive 90 minutes north to the next nearest branch. My surgery is now 4 days away and no crutches. I cannot state enough how disappointed I am with this company, and will share with my insurance company my experience as well. Bottom line, if you can go with another healthcare/medical supply company, do so to avoid the hassles.

I have two amazing caregiver that care for my father in law! Sofia and Jessica take such great care…read moreof him as though he was their family member. They both travel a long distance to come to us in Centralia but they are always there so my husband and I can work outside the home. It brings us comfort knowing we have consistent care for our loved one! Thanks so much Sofia and Jessica!

untrustworthy office! Office staff assured/placated me that…read morethe caretaker I was rating would get a bonus because she had done such a great job... A few months later the promised bonus has still not paid. Very disappointing how they take care of their employees!

Great company! They are always there for their clients making sure they have everything they need…read moreand that they are comfortable with their care. Serenity matches the caregiver to the client making sure they are a great fit for each other. They treat their employees/caregivers as equals and make sure that the caregivers have everything they need (supplies, higher pay rate, open door policy training, etc.) so they can go into a shift with their mind at ease so they have all their focus on the client. Overall love this company!

From the owner: Serenity Home Care has been in business for 2 years. We offer transportation, med reminders,…read morecompanionship, housekeeping, assisting with showers, assisting with meals, assisting with dressing and personal care. We are a no commitment, no contract agency. You can start and stop service at any time. The price for a hour is $29 and for a 24 hour shift is $375. We take: -Long term care insurance -AVCC which is a tax-free benefit distributed to eligible honorably discharged veterans and their surviving spouses. It does not affect the aid and attendance they could already be receiving. They would also receive a minimum of $1400 a month for care. We have a free 100 point proprietary safety assessment that a trained professional will do before we start care. That way we can asses if there are any safety issues that need to be addressed that we can fix or have set up to fix to help keep our clients safe. This is proven to prevent falls. All of our caregivers are licensed. The owner of our company is also licensed and still care gives and has been care giving for 10 years. We can start as soon as possible and we provide twenty-four hours, seven days a week services. We also always make sure that our caregivers are a good fit to our clients to ensure the best care possible.

This organization does so much for seniors including meals, dancing, exercise, clubs, games, and…read moresocializing. I play Mah Jongg here and really enjoy it. They need donations to keep up some of the senior services.

Great place for seniors to meet new people, get involved in the community, visit with friends,…read morelearn new skills, and stay active! Trips and tours are also available, as well as great lunches, pedicures, haircuts, movies, all kinds of special events,etc. Also available is "The Boutique Upstairs," thrift shop for not only seniors, but the entire community! Extra helpful and supportive staff always ready to assist anyone in need.

I have been using the MEB for several years now. We buy primarily non-durable goods such as…read moredisposable briefs, pads, and lotions. They are drop dead cheaper than even the discount stores and often give away excess. The state has demanded they add tax to their sales so... They have an array of equipment. Much of it is way below market. My friends have gotten everything from canes to wheelchairs and walkers there and been happy with the equipment and cost. They are volunteer run so do not expect sales people. Neither are they brand dependent or loyal. What they know, they know from experience, not dealer training. They don't have everything all the time, but ask. You never know.

In case you didn't know, they charge for items now, a commode for mom was $40, so I purchased a new…read moreone on amazon for $37 (same day delivery).