Company is a big corporation that doesn't care about people. Were hired to provide hospice care for…read moremy Uncle Mark the nurse was rude and annoyed to working during the holidays , didn't wear a mask during visits (it was Dec. 2022) , gave so much Haldol that Mark was hallucinating and aggravated for 12 hours. He was mentally sharp, articulate and ready to pass away , as he had three forms of cancer. The only thing he requested were his pain killers ( which he was never into , even after previous surgery's ) . The only one worth their salt , was the delivery driver. Who was compassion and helpful in explaining how the medical equipment works and dangers of oxygen tanks in confined areas. Do not use these people for hospice, choose a smaller local company. Stay safe and protect your loved ones and your self from unnecessary harm.

At first, it was a good experience, but as the nurses started visiting things got a little iffy as…read moreour almost 98 year-old grandfather was placed on hospice. He has aortic stenosis and dementia, after a nurse visit, we got a call from the social worker saying that we needed to change someone's behavior that is going through dementia and sometimes says things that are inappropriate. These nurses are supposed to be trained and should not take offense to things that are said and should be able to care for these individuals without forming an opinion or getting butt hurt. I ran two adult family homes, and I've worked with hospice numerous times and never in my life have I ever experienced such lack of empathy towards an individual who is at the end of life and who has dementia. We cannot change his behavior or ask him to do so because he doesn't remember, and if he was in his right mind, he would not be saying things that are inappropriate. These nurses should be able to take things with a grain of salt, do their job, care for individuals in need and not call the family to add more stress stress to situations. I'm in complete disbelief!! if these nurses cannot come in and do their jobs with care and compassion, then they need to find new careers that fit their needs and feelings. What a joke!! be careful before letting these people in your home or around your aging and dying parent

I have two amazing caregiver that care for my father in law! Sofia and Jessica take such great care…read moreof him as though he was their family member. They both travel a long distance to come to us in Centralia but they are always there so my husband and I can work outside the home. It brings us comfort knowing we have consistent care for our loved one! Thanks so much Sofia and Jessica!

untrustworthy office! Office staff assured/placated me that…read morethe caretaker I was rating would get a bonus because she had done such a great job... A few months later the promised bonus has still not paid. Very disappointing how they take care of their employees!

Since moving here, Dad has been so much happier and healthier than he was at home. The regular…read moresocial interactions and caring staff have distinctly improved his frame of mind. This is a man who made it clear he would NEVER want to be in a care facility, yet now he is quite pleased to be here. He was scared of going to a doctor, and now he is fine. Most importantly, his relationship with his only child has also improved. The staff at Olympic West is really good at putting dad at ease. (Particularly when his mind is looping) He enjoys the food and regular meals at his table with the guys. The 24hr nurse can evaluate him at all hours and has prevented several unnecessary ER visits. The staff is also great at communicating with us. All in all, we are so pleased that this facility exists and wish we could have moved dad here earlier.

Extremely unprofessional and rude and from talking to others in the area I'm not the only one who…read morehas experienced this so sad for assisted living community .

Perhaps I had realistic expectations, having worked in the drug treatment world and having dealt…read morewith drug seeking behaviors, but I found Dr. V & staff refreshingly honest, pretty open and willing to continue, despite my own withholding of some information that might have been helpful, initially. The laws around distribution of controlled medication have been tightened, after nearly condemning many in our country to lifelong addiction. The rebound could have been worse, so I have some compassion for their business. My "worst" experience was when I actually threw my script away one month (I am old, on a lot of pills and got interrupted during the putting them in the cabinet phase of unloading groceries). It sounds like a weak excuse, but it was real. I knew the docs were prevented, by law, from just reupping the script four weeks early, but I did not expect to endure withdrawal for over three weeks with no relief (especially from the leg-shocks or nerve zaps or whatever they are) that prevented ANY sleep for days on end. Looking back, I think I should have gone to a detox clinic. Instead, I found an old script and spread what little was left over three weeks (and after missing a full week of work). The response from the doctor on call was nothing less than just "rude" (and it was not Dr. V or Erin, my regular ARNP) however but truly, I've listened to drug seeking behavior, and I believe THAT was what informed her response. Also, I will guess that it was after many times burned because "guessing wrong" results in disaster & death leaving just no room for empathy. I understood why she was "firm," but not having any suggestions to alleviate the symptoms seemed to land a little on the "neener-neener, you should have known better" side of the coin. So, after that experience of having NO recommendations or medications to managing severe symptoms of withdrawal, especially for someone who had been a patient for over four years, with just that one incident (which was over a year prior to writing this review) I have become METICULOUS about accounting for my scripts. Also, I have leached a bit from each month's prescription so that if I EVER find myself in that situation again, I can at least taper myself off the dependency gradually, and perhaps avoid the withdrawal. To me, this is far LESS dangerous, than seeking scripts from strangers, or using more of some OTHER drug (that may have side effects) in hopes of stopping the spasms, nausea, diarrhea and other symptoms. I will NEVER go through that withdrawal again, and see now why withdrawal alone can induce relapse. After all that, why did I return to a medication that causes such physical dependency? Because the pain I have is so debilitating, it makes me unable to work (especially at my current job that requires almost 3 miles walking, daily, according to my Fitbit). I cannot afford that - few can! The medication has Z.E.R.O. euphoric effect - so I am NOT tempted to take more than prescribed or use it in any way other than as prescribed. Using this medication is the FIRST time in forty years where I did not struggle to take it as scheduled AND it actually eliminated the pain! To me, this is truly a miracle cure! But the true cost is physical dependency. I have to accept it, I don't LIKE it, but can (now) manage. And overall, I find the office more personable, caring and adhering to standards than some. All of which are things I would want them to do with any of MY clients, or my children. I just wished they had SOME protocol for managing withdrawal symptoms, when necessary.

I had what I can't quite confidently call the worlds strangest doctors appointment with Dr V. It…read morewas my second visit to this pain management practice. I saw the nurse practitioner the first visit, who I did like. She ordered some x-rays. and was very empathetic. I was under the impression that this was a follow up with the doctor, who would proceed further with the course of action I had talked about (at length) in my hour visit the week prior. Boy was I wrong! This doctor entered the room early, while the nurse was still taking my vitals. He introduced his intern/ med student, by insulting her school in an awkward joke. Then he asked what I was "in there for today." He very obviously handn't even looked at my chart. But before I was able to answer fully, he launched into a loud aggravated tirade about how, "Obama ruined his ability to do his job by requiring evidence based medical treatment." He ended the lecture by staring at me and demanding that I agree with him. I tried to redirect by saying I agreed that insurance companies make it very difficult to get procedures and tests approved. Then after a short couple sentences related to the x-rays, he asked me "so where do you think your neuropathy comes from." I said, "I think it's a result of my lupus." He belly laughs," Oh you're one of the lucky whites with an autoimmune disorder." aren't you lucky! Then he started on a history lesson about the black plague in Europe, which explained why "Whites get auto immune illnesses more than THE Blacks." and How it actually comes from our superiority and adaptability through natural selection and the plague. Again he stars at me like some maniacal college professor and asks, "how did the plague travel from the east to the west? (pause) Go on! take a guess! try!" I said, "trade routs." "YES! good job!" then another few minutes of The blacks the whites and the asians.... a little cursing. Then he says," and why did whites travel so much? because we're more curious than the blacks. and because of this we're more prone to addiction. especially heroin. (looking me dead in the eye) Don't ever try heroin. Me, "ok." At this point I wanted to ask, "BUT are you on it now? Maybe they need to Pee test you." (They are very big on pee testing everyone.) He asks his intern to go see if they can find the MRI of my back. They couldn't find it. So it's another round about Obama and how "in the good old days he could just give me a shot in my back based on where the pain is in relation to his nerve chart, but now we need EVIDENCE based medicine. so there's nothing he can do today. But they'll try again to get the MRI, or maybe order a new one." and maybe they'll focus on my knee pain because that's easier, but we'll need an x-ray for that. and.... that's it. That's what my $40 copay and the hour drive to olympia got me today. I left just gobsmacked - what just happened? I'm still in disbelief. And he talked sooo fast! It was absolutely insane.

I've worked in health care most of my life. I've never worked for a boss who cares more or tries…read moreharder to individualise the care of each client.

They really strive to be better than other agencies. They have staff that will take notes at Dr…read moreappts if I need and then relay the information to my family or sit down and explain it to me once I'm home so that I understand better. I have never had an agency provide that before.

The most horrible 3 weeks after surgery! There's a few good nurses and CNAs... but so poorly…read moremanaged! I laid in pain for hours... pain meds were ordered by my surgeon... but RNs often took hours to dispense. Call lights ignored for long periods of time. We were left with soiled beds for hours! Toilet left dirty for DAYS... even with my roommate and I complaining, we had to submit a written request for the BM to be cleaned! What else can I say? I could NEVER recommend this place!!

I would like to express my sincere thanks and appreciation for the professional care provided by…read morethe staff at Lacey Post Acute & Rehabilitation (aka Manor Care) to Evelyn B. After a month of care Evelyn expressed she always felt safe and very well cared for and transitioning to assisted living would be a serious mistake. As her caregiver, I fully agreed. The decision proved providential as medical issues emerged, almost on a weekly basis. After four months of continued excellent care, Evelyn was able to successfully return to assisted living. I appreciate that the entire staff always kept me informed of all issues related her status and am happy I was able to visit so frequently. A special thanks to the social workers who helped me navigate this lengthy experience. Thank You. Mike E.

While my mother is no longer with us, I was so incredibly grateful for Elesio and her care team…read more The time was crazy difficult, she initially entered for skilled nursing rehab, later was medicaid bed, hospice, then, well passed. Every person we interacted with were amazing, kind, professional, compassionate. My mom was a high maintenance client, but they were firm but friendly. I will forever be grateful for the team at Elisio that made those months that were stressful and scary...for both of us, bearable. The receptionists upon entering the building, always bright and bubbly, always on point, juggling residents, visitors...all the things, with smiles and amazing energy. The NAC, CNA's RN's, rehab personnel, and the case managers, ....so kind and knowledgeable, I had incredible conversations with accounting - never a fun call, but they just worked with us, helped us, guided us, and were truly there every step of the way. Nobody wants their family member in long term nursing care. It's hard, but sometimes there are just no options, and Elisio was absolutely the best option.

My husband and I live in one of the six-plexes on the eliseo campus and just love it here. It is…read morealmost a year, and the friends, the amenities, the care and kindness are wonderful. We are so very glad we made the decision to move here, and so are our adult children, who feel confident that we are safe and well.

Hopefully this place will be closed down. Don't allow your loved one to stay there. My sister was…read morethere for months and has PTSD. She came out a different person. These people do not care about there patients. They neglect them, they are mean to them and God help the ones that are non verbal.

My husband spent two weeks at Roo Lan after being released from Good Sam Hospital in Puyallup. He…read morereceived excellent care, the food was good, the nursing staff are caring and kind. Special thanks to CC, Carly, Alaina, the food mananger, Beau, and the PT/OT staff all of them went above and beyond in caring for Paul. Roo lan has a new administrator and manager and they are on the ball! Excellent care, thank you do much for making our stay a positive experience.