Very kind and caring nurses and therapists that work here. I highly recommend any of the people…read morethat work here

We are so lucky to have Napa Valley Hospice here in Napa. After my father passed away I took…read moreadvantage of their free counseling and they really helped me with my grief. So many people do not know how to talk about death and loss of a loved one, but at hospice they specialize in knowing just what to say to comfort you and guide you thru the process. Be sure you ask for Napa Valley Hospice as they have been in the Napa Valley for many, many years.

Love it so much fun for the elderly to come to the program to enjoy other people company and to…read moremeet other folks god bless

My husband died with collabria (hospice),now that I need group therapy they only have available…read moretime in January WOW. What do I do until them need group not single I already go. The head honcho said they cannot hire more than 1 therapist. Well instead of hiring people in integrated health making much money for giving out flower and candy hire another therapist. This is not a community it's all about Providence. Oh it would have been nice for 1 of your hospice nurses to send a sympathy card!!!! Oh they even left the morphine behind , nice.

Anchor Health was truly there for us when my sister needed hospice care and subsequently passed…read moreaway. They were very responsive and helped us understand the process each step of the way. Everyone was professional and compassionate at our time of need. I would recommend them to friends and family that may be in need of their service. Thank you for taking such good care of us. The Richards Family

I arrived to my dads home today to visit and offer my sister some respite. To my shock my dad…read morecanceled their services. The social worker Ernestine is reportedly investigating my sister for trips to the grocery store. My dad is able to get himself in his wheelchair to go tot he bathroom or get a snack out of the refrigerator. Most of the time he is happy resting in bed. The one time he fell my sister was at home. He didn't realize his legs would simply give out under him. Hence the wheelchair now. It seems like spite investigating my sister and it's causing stress for my father. The whole thing could have been prevented but she seems to want to have a p----ing match with my sister. So unprofessional So now my dad is trying to find another option through his primary physician. Not what he needs to be doing. He should be peacefully resting right now! They can't just offer peaceful resolutions?? So disappointing The nurses are wonderful. But Ernestine has been hassling my sister from the beginning. About 6 weeks ago.

The Independent Living buildings and apartments are lovely. This facility has 3 restaurants and…read morethere is no requirement of eating & paying for 3 meals a day. All residents have choices not only for meals but for numerous activities every day. The pool & fitness center is the best!! This is a wonderful community of 270 people.

This is such a wonderful place. I would go take classes here from time to time and really enjoyed…read morethe peaceful grounds. Very friendly people here. The dining room served great food too I oftentimes just visited the grounds with my father just to drink coffee in the grand room. Christmas time was a special time too because they had a huge tree decorated to the max and a cute little train going around the tree. They even have a beauty salon! They have a lot excursions for the residents to choose from. The also have a library and a very good activity group that always as fun things to do. Go visit.

I would strongly recommend looking elsewhere for hospice care. Continuum Hospice added stress to an…read morealready stressful situation--my mom passing. Care was inconsistent from the start. After enrolling on a Saturday, no nurse visited until Friday, leaving us on our own for five days. The nurse who did come called (with poor reception) to suggest stopping all medications, then never followed up--I had to track down the physician myself for guidance. I wasn't given the blue book--"Gone From my Sight" that explains the dying experience until the day before she died. Communication and clinical judgment were unreliable. When she had a severe reaction to morphine, it was dismissed by a nurse, and I had to escalate to the physician to get her medication changed. The day before my mother passed, I was told she was not transitioning. She died the next day. There were also clear signs of understaffing. They repeatedly offered help with bathing, but no one showed up for weeks--too late to be appropriate. After her death, the nurse who arrived to declare her death had her name wrong and lacked basic information we had already provided. So I was having to correct the spelling of her name and get my phone to give her the name and phone number of the mortuary. I had given this information to the social worker so it should have been in their system. A small thing one could argue. But did not make me feel cared for. Compassion for my mom passing was absent. It was totally transactional. I regret not changing providers earlier. I tried to initiate a change, but the paperwork was not sent in a timely manner. If you are not happy with a Hospice change at the first sign of trouble as transfers once someone is close to passing are more difficult. I should have been able to focus on my mom and dad during these difficult final weeks--not manage gaps in care.

My mother received hospice care in Vallejo with Continuum Care North Bay. The nurse (Allison) at…read moreVallejo Cogir and I talked to the head nurse (Angela) at Continuum on the phone twice - once at the hospital and once when my mother was brought to her apartment at Cogir. Angela agreed to provide servicing of my mother's medication throughout the night every four hours. We even discussed the hours that they would provide care during the night. Angela put none of this information in writing. This organization and head nurse cannot be trusted to do what they say they will do. Continuum says we did not call for help throughout the night. Of course we didn't because we were told by Angela they would cover us.

Do not use their services! Needed a helper 2 times a week…read morefor my Mom. The helper they assigned left early by about 20-30 minutes her first shift. The 2nd shift she left an hour and twenty minutes early. Both times she clocked out at the time she was scheduled to end her shift. Falsifying her time card and we were billed the whole shift. After I complained, we decided to start fresh with a new helper. Found out the night before the new helper had car issues and couldn't take the shift. They found a new helper for the next shift, but she didn't show up and we didn't receive any notification that she wasn't coming. Upon calling and speaking with Araceli, I was told the new helper was uncomfortable that a family member might stop by to see how things were going. The helper just wanted to work with my Mom alone. HUGE RED FLAG. I left a message that I wanted to speak with Susan or Irene and neither would return my call. Found out later that the first helper that falsified her time card is still employed by the agency. Beware, they do not communicate well and will clearly bill you for services you do not receive. I had to tell them to remove the charges. Extremely unprofessional and unethical business.

If I could give a rating which includes negative stars I would. My mom required overnight care as a…read moreresult of an unexpected medical condition. She was in great pain and needed a caregiver to stay awake at night to administer pain medication and help her as needed. On four separate occasions, we tried Senior Helpers services, and each time was a disappointment. On the first night, the caregiver gave my mother inaccurate meds. Later that night she refused to wake me (I was staying in the room next door to my mom) and my mother had to scream my name to get help in administering her pain medication. I believe she didn't want to get in trouble because she did not want to appear like she didn't know what she was doing. I woke up and basically had to oversee her caregiver in giving care to my mom, which defeated the point of paying for overnight care. (I needed to sleep at night in order to serve as my mom's primary caregiver during the day.) The next day, we called and complained and were assured we would get a better caregiver. The second night, the new caregiver fell asleep repeatedly, even though we had explicitly requested someone who could stay awake all night. She allowed my mom to fall on two separate occasions while trying to get out of bed to go to the bathroom. She even yelled at my mom to "Get up!" while my mom was lying was on the floor. My mom sustained several large bruises on her hip and shoulder and was understandably traumatized. Again, we called to complain and again we were reassured we would get a better caregiver the following day. We were desperate for care so we agreed to try a new person. The next day a new caregiver came who again fell asleep on the job. My mom woke up in the middle of the night disoriented and called out to her and heard no response. She was terrified to find herself alone in a dark room. My mom's daytime regular caregiver walked into my mom's room to take the dog out in the morning and my mom burst into tears. When questioned about my mom's reaction, the Senior Helper caregiver lied and told me she was awake and accused my mom's regular caregiver of waking my mom. She also rudely called my mom's regular daytime caregiver "your girl", which we both found racist and offensive, as she is a grown woman and is not owned by me (or anyone else for that matter.) After three horrible experiences, we called to complain and were again assured things would get better with a hospice trained caregiver. We were suspicious but out of desperation we decided to give Senior Helpers one more chance. We decided to interview her first. When we did, we explained she must stay awake the entire night. As we were speaking with her she began nodding off, as if she were on drugs. When we commented on this she stated, "It's OK." We told her, "No, it's not OK", thanked her for coming, and told her we did not want her services and sent her home. I don't know where Senior Helpers finds its caregivers, but of all the four nighttime caregivers Senior Helpers sent us, all endangered my mother's safety by sleeping on the job (one even slept with her hood covering her ears and eyes!). Even worse, my mom was emotionally traumatized by having to argue with caregivers to get pain medication or because they yelled at her for falling or waking up confused in the night. After this upsetting experience we immediately hired an in home care provider via MiFiji Homecare, and our amazing caregiver needed to spend two weeks in my mother's room to help her feel safe again overnight with a caregiver. My mother and I have no doubt that the caregivers we received from Senior Helpers seemed perfectly comfortable yelling at clients (whom we assume intern have dementia) and lying to family members about the care they provide. If you care about your parents, steer clear of this eldercare agency! The owner may want to say he doesn't know me. This is not true. My mother was Arna Munford. And unlike other clients, she did NOT have dementia or mental illness and was able to communicate the abusive and negligent behavior she experienced. I witnessed it too. This agency should be shut down. Do not out your loved ones in their care.

My mother was close to death and I had no idea how to comfort her and make her transition easier as…read morethis was happening so fast. I googled Hospice and came across MD Choice that had some good reviews. I had no idea who I was calling but there had to have been some divine intervention pushing me to this call and this company. After a few questions I received a call from Dr De Leon who was the most compassionate and caring doctor I have come across. He sensed my immediate need, came straight out to the house, assessed my mother and went himself to the pharmacy to pick up the needed medications. He knew the urgency and took it upon himself to do all the footwork. He obtained the needed comfort medication, stabilized my mother and allowed my mother to pass peacefully all within a matter of hours from making that initial call. When she did pass that evening, he again, arranged for everything from the pronouncing to the calls according to the pre-arrangements. Without MD Choice and the connection with Dr De Leon, I don't know how I would have been able to handle the situation. His immediate response on a Sunday, his Taking control of the situation and quick actions made such a difference in the final few hours my mother had. If you find yourself in a situation like this and needing someone to help in this time, I highly recommend MD Choice and Dr De Leon. I am forever grateful to MD Choice and Dr De Leon for acting so quickly and with such caring and love in this terrible time of need. Thank you from the bottom of my heart and the hearts of my family.

My brother used MD Choice Hospice for only a week before he passed. But we're extremely happy we…read morechose them. Not only were they able to provide significantly more daily visits from their team of nurses and aids than the other options we considered, but they were incredibly responsive, efficient, and helpful with every question or request we had--and that includes their 24/7 on-call team. Cheryl, the RN Case Manager, in particular, was a godsend. It was a huge relief to be able to rely on them so thoroughly from day one. They delivered everything we needed within hours of getting the paperwork done; and both Cheryl and an aide were there for the last few hours my brother was alive--providing support and care. We really can't recommend them highly enough!

Loree and Mark are incredibly kind, helpful, and efficient. They respond quickly and consistently…read moreprovide outstanding caregivers. Their professionalism, prompt communication, and dedication to quality care truly set them apart. I highly recommend their services! They gave my family and I peace of mind.

Called this outfit in an emergency need (missing scheduled caregiver for next day). Mark said he'd…read morebe glad to help. Minimum 8 hours at $35/hour, weekdays. Less than 8 hours the charge is $50/hour. Since my sister lives in an adjacent town to San Rafael they also charge 2 extra hours for travel there (an extra $100). So a 4 hour morning care would cost her $300! I kept looking.

What a disappointment. At Your Service were wonderful 4 years ago in taking care of my uncle when…read morehe was briefly in home hospice. Clearly things have changed at the agency. Over the past 3 weeks, I've left multiple messages on their main office line to ask about getting a home care worker for my aunt. I haven't received a single call back. Thankfully, there are many other home care agencies in the area. Do yourself and your loved ones a favor, and go with another option.

At your service home care is a trusted and reliable place for home care. Emily works very hard to…read moremeet your specific need and gather all the information needed to ensure you receive what you need for quality home care.

My 94 year old Mother in law likes the facility just fine. It's not too expensive. So we are…read morebasically happy BUT we cannot get any help with PAPERWORK!!!!! My husband has had to call daily, begging and pleading them to please fill out the paperwork that they are REQUIRED to provide by the State of CA!!!! We have faxed, we have emailed, we call daily and are met with total inaction. Their lack of customer service is costing us $80 a day. It's as if they think we are made of money. It's UNBELIEVABLE. So please, think twice before boarding your oldster with these people unless you have no paperwork requirements at all, none, or you will be ignored like we are. VERY SAD AND FRUSTRATING. We have been campaigning for their State-mandated cooperation for MONTHS and we are about to file a lawsuit, at our own expense of course. So please avoid all the frustration and expense that we are experiencing and find a place run by people who give a damn about CUSTOMER SERVICE. We may have to move this frail 94 year old because of their TOTAL FAILURE to help us by performing simply as they are contracted to by the state!!! Would love to hear others' experiences, maybe there is a secret handshake we can learn about? It is just payola they are waiting for? How can this be working for anyone??