This company is a joke. One of their rental homes had a tree fall onto my car parked in my driveway and total my car. This was weeks ago. I can't get in touch with anyone because I'm not a renter with them. I've called and emailed with zero response. Video proof off of my doorbell camera captured the incident. This is the second time this has happened with this specific rental involving my car and their tree. read more

Today, Hugo Magana came by to check out a small water leak that we had in our master bathroom. We called the emergency maintenance crew and Hugo was out here the next day ready to tackle the issue. He was very efficient and helpful. Very respectful and knowledgeable. Thank you! read more

First Key is the absolute worst!!! Believe the reviews!!! DON'T USE THEM EVER!!! Put in application on November 1 and on November 10 still asking for the same documents to be uploaded in different formats... word, pdf, screenshot and then paystubs too. After calling Breonna's supervisor and the corporate office, her supervisor finally calls back 7 hours later and tells me the underwriters are behind. Understood.... then finally he looks at the actually property in their system and tells me someone else was approved and moving in today. REALLY. Why didn't someone tell me this over a week ago instead of asking for something new everyday and jerking me around. I would have moved on. Thankfully I applied to another company for another property and was approved for that in 2 days. read more

This company is a SCAM. After countless months of trying to reach managment or ANYONE at all that would help us, we have gotten no where. My clients submitted an application (with a $49 fee each) and has never been contacted since. No one told us the status of the application or the home. We have called over 30 times (no exaggeration) and emailed several times as well and every single employee is useless. Once we finally did reach someone, my clients were promised a refund and it still never came. Never use them. read more

I wish I could give zero stars. Your customer service line is awful. You need to stop throwing your money away with whoever your hired to stream line your customer service. You are literally paying for people to answer calls and not help your residents. This is ridiculous. I would never recommend doing business with you and I work in the industry. If you ever come up as the management company for one of my borrowers I'm going to vote against it and tell them to hire someone else. read more

We have only been renting for a week. They rented us a house in which the AC was broken, the water meter was leaking and who knows what other issues are still to come. HOWEVER!!!! Finally the 3rd maintenance guy to come has been SOOO AMAZING. I will be sure to request Joe McNeill for every maintenance issue I have. He came to work on my dishwasher and i was telling him about the AC and he started trying to figure out the issue with it as well since it had still not been resolved. read more

Hipolito Amaro was a great service provider. He came out and repaired our leaking A/C unit and gave us tips for preventative maintenance in the future. Really nice guy!! read more

We have no air conditioning for at least a week and we can't get it fixed. We have called multiple times and can not get a response. Next steps will be a lawyer and the BBB. read more

This company is doing everything it can to rip me off, including raising my rent during a pandemic and are running a scam to collect from the government and tenants at the same time. read more

Charged full month for final month even though we were only there half the month even though they have a deposit, never came and fixed Thomas that needed fixing and when they did it wasn't a pro so it was messed up again shortly after. And they try to charge you for every little thing they can to keep your deposit read more

Update: Regardless of the duplicitous created response from Scott below that has been used on many of the complaints here, the scope of the issues in this home are FAR from being settled. When a walk through is done and issues are found and pointed out (a list given), those are to be taken care WITHOUT having to write up a maintenance request! Still do not have a copy of our walk through! It took 3 weeks to get maintenance started and not water damage is severe. It also state law when black mold is present it is to be taken care of by a professional, NOT PAINTED OVER!! Exposed electrical line out back...way to go! Then have the audacity to say you're taking security deposit for rent....once again, ILLEGAL!! I do believe its time for a lawyer since they were told and papers produced that bank account was hacked and drained. Just DON'T! If I could negative reviews, I would. We notified them (FK in Dallas, Richardson) of garbage in the yard when we first toured the property and other issues. I'm not talking a little bit of trash; we're talking about broken light bulbs, shower rods, shoes, sweaters, brokens fence posts, etc. We were told this would be taken care of. We SPECIFICALLY asked about this and the other problems BEFORE signing a lease and were assured all were taken care of. Well.... we get the keys and NOTHING was done. Our city has a mandatory codes inspection to transfer the water and...you guessed...it failed. We called for a month straight and no return calls, NOTHING. Therefore the water is still in FK name. Now the water office just shut off our water for non payment!!! This is illegal! FK has not sent us a bill, taken care of the code violations to transfer , returned calls or remedied any of the other issues ( all existing BEFORE move in). Unprofessional does not even begin to explain this company! read more

We applied for a house through this business and have never heard a word about it. It's been over a month and the house is still for rent. Doesn't make for good business. read more

I made a yelp account just to review this company. im Currently deployed with the US navy and will be returning to my home station in a month. I signed a lease for a house and my move in date was days ago but the access code they have given me for the house DOES NOT work!!! Imagine paying rent for a house you don't have access to!! Everyone ive spoke to at first key homes has had an attitude and has told me they don't know how to fix this issue. an Extremely piss poor company! read more

Again I have to come to the internet to leave another bad review just to get someone's attention at FKH. I, as well as my Roomate have been calling and emailing the property manager and the assistant property manager for months now trying to add someone to our lease. While we always could just sneak someone into the place WE ARE TRYING TO ABIDE BY OUR LEASE WITH THEM AND GO THROUGH THE APPROPRIATE PROCESS!!! I questioned resigning with this company again. But I decided to anyways. And again they have been unprofessional and unresponsive. This will be the last time that we sign a lease with this company. This is utterly ridiculous. It seems like once they get your money for your rent for the month, you are no longer a priority to their company. read more

Charles K was fantastic! He sorted us out with a new dishwasher after our previous one was broken! So friendly and helpful, can't recommend him enough! read more

FirstKey Homes is the worst. Two days after moving into my property the heat went out. It was 49 degrees in our house. I have a small child. They told me that a repairman would be out in 7 business days, as heating is not an emergency! Heating is not an emergency when the temperature outside is below zero? Now, we had a plumbing leak. It ruined our kitchen table. Jessica in Phoenix told me that I would have to be home at the time of the repair. In my lease agreement "Section 17 (c) Permission to Enter. Resident may provide Lessor with a Permission to Enter to perform any maintenance repairs and or inspections...." When I brought this up to Jessica she told me their policy does not allow for this anymore as they were just taken over a week ago. I told her my lease says other wise and asked her what she thought a judge would say. She told me to ask one!!! She is rude, they don't follow THEIR lease, and I will be contacting the BBB as well as the Attorney General and a Tenant/Landlord Attorney. I pay $1875/month for a house that is sub-par. SLUM LORDS!!!!!!!!!! read more

I really didn't want to rent from this slumlord but I was left with no choice due to the limited supply of rental properties in the area. I should've have held out because it was not worth it. The application/move-in process was not terrible. Probably because they want your money. The first night we stayed in the house the honeymoon was over. After exhausting myself with moving I decided to call it a night at around midnight. I hopped in the shower and got ready to go to bed. That was when I discovered the large puddle of water in the carpet of the master bedroom. The shower had leaked into the wall and flooded the bedroom. I called the maintenance number and requested an emergency service to address the water damage and was told someone would be in touch shortly. I stayed up until 4am waiting for a phone call that never came before giving up and going to bed (sleeping on the floor in the living room instead of a bed). I used to do flood restoration work and thankfully I still had some of my equipment and was able to extract the water from the carpet the following morning before mold could begin to develop. The following afternoon I received a call from a 3rd party contractor to come take care of the water damage. I informed him that I had already done most of his job for him but to please come anyways to replace the tack strips and jute padding. He came out and took care of that part of the repair. Three days later Firstkey sent their own maintenance technicians to repair the plumbing. The technician shows up, turns the shower back on to try to find the leak which causes the carpet to flood once again. He then cuts a few holes in the wall before stating that he would need to more time and leaves claiming that he would return the following day to finish the repair. They dispatch the contractor out again to fix the water damage they created in their half-hearted attempt to fix the issue. Another four days go by with no word from them before I have to contact them again to ask why no one has returned the fix the plumbing leak. At this point we are now a week past our move-in day and our move has basically been put on hold since we can't put anything in that room. Another week goes by before they sent out a plumber who was able to resolve the leak (for now, more on that later) without cutting into the wall any further. I then placed another service request to have the FKH technician return and fix the holes they cut in the wall. That was never done and the request was closed despite multiple calls to them. Fast forward to last weekend (4 months later) and I discovered that the carpet was once again wet only this time it's a smaller leak that has gone unnoticed for some time resulting in a significant amount of mold developing under the carpet. I opened a request Sunday night to have the issue addressed and follow up with a call on Monday morning requesting to have the ticket escalated to correct the water damage ASAP. I was told someone would be in touch later that day when they were on their way to the property. That call never came. I called again today and was told that a manager would contact me in a few hours to have the water damage repair escalated. That call also never came. In the meantime the entire house has begun to smell like mold and both me and my 3 year old son have developed respiratory infections. I'll be checking into a hotel and staying there with my family until the issue is corrected so as not to endanger our health any further. That is absolutely UNACCEPTABLE service. I had to reach out to the move-in specialist that handled the paperwork to request that they provide me with the contact information of the property managers. At no point do they offer you that information and the only form of contact you can have with the company is a 3rd party offshore call center that handles the maintenance requests. I cannot tell you how frustrating it is to be treated this way. In addition to all this there is a large oak tree over the driveway that is in very poor health and has several very large and heavy dead limbs. Two weeks ago one of those limbs weighing at least 100 lbs broke off and the only thing that prevented it from falling on our vehicle and most likely totaling it was the branch caught the powerline on the way down causing it to tumble and fall into the front yard instead. By sheer luck my son was not in the driveway at the time as he was out there riding his bike just twenty minutes prior to the limb falling. I submitted a request to have the tree trimmed which was cancelled within 24 hours. I submitted a new request and this time they sent a Firstkey technician out to inspect the tree and take pictures for the property manager to review. They have since cancelled that request with no explanation and calls/voicemails to the property manager have gone unanswered. Their blatant negligence is putting my family's health and safety at risk. Avoid at all costs!!! read more

Don't rent from this company. Not worth it. Take your money and it's hard to get a hold of anyone. You'll hear from them when they want money but nothing else. Over priced homes. Don't rent from this company. Run!!! read more

I applied for a home with this property management company. The first thing that happened after I filed ott the application was I had to answer security questions to verify my identity. One of the questions was to verify a phone number associated with me. I have had my current phone number nearly 10 years so all the phone were only 7 digits and I couldn't remember any of them so apparently I failed the identity thing but it gave me no indication of that. I saw they had done a credit pull the next day so I figured everything was proceeding. I waited 4 days with no word. I finally called the day before I had tu move and was told my application was on hold because I had failed the identity check. But no one had bothered to inform me of that fact. They told me I could apply again but I would have to pay another application fee. I was told, if I was approved the fee would be applied to my account and if not it would be refunded. So I applied again getting a second hard pull on my credit. I passed their identity verification this time but then they said I didn't pass the credit check even though they had pulled my credit 5 days before and could have told me that at the time. So I sat around for a week, thinking everything was moving forward because no one could be bothered to communicate with me. Then, after all this they tried saying they never told me they would refund my second application fee. Property management companies in Atlanta are notoriously bad but this is unbelievable. read more

We have recently put in a application! for a home rental in Ga. our credit & Finances ,make us more then qualified . but we haven't heard back from anyone! My brother said when he went through pathlight , His experience was great... Well since I paid $100 Application fee Im going to be hopeful and wait for someone from FK to get back to me. I'm praying this wasn't a scam to collect application fees read more

Renting with FirstKey has been the worst renting experience I have ever had. The move in process was tolerable but after that you are on your own and get none of the benefits from renting. They fix the home before you move in to just well enough that it will hold up until it is now "renters responsibility" every door knob in the place falls off, back door knob was not even attached properly when we moved in but we tried to fix them ourselves rather than forcing someone to come out for what seemed trivial. Except they just kept falling apart so by the time we put in a request they said it was up to us to fix. The water heater goes out daily and we have had to have someone come out 3 times now to try and get it fixed. And apparently the faucet to our bath tub breaking and our water flowing nonstop falls under our responsibility too and isn't "plumbing" which their website says is THEIR responsibility. Definitely do not recommend this company. We passed up on a smaller home but with a company with better reviews because this home was closer to my family hoping the reviews were exaggerated or that we would get lucky. NOPE worst decision ever. read more

I've been a resident of First Keys since November 2017. My first experience with First Key Homes began with Eric Bailey. He was very cooperative, always responded to my emails quickly and made the paperwork process easy discussing what was needed to move forward. At the time, my family was desperate to get away from our slum landlord. It became so bad that we left, put stuff into storage and lived in a hotel for the time being. Eric made it a priority to have us in a home by Thanksgiving and I was so grateful! As we continue to live here, I've realized how sturdy our rental home is. Everything is up to code and I love that the Rental Harvest website has a tab to send in maintenance requests. I recently used the app and had a response and appointment regarding coming by for a check up within two days. There was no push back and my little sister said the maintenance man was glad to assist! First Keys is also very good about sending us courtesy notices regarding lawn care, promotions, rent reminders. If you call their customer service number with questions, they have a special callback feature as not to keep anyone waiting on the line long. I'm always greeted with warmth and guidance when they call me back. Right now, we are in the process of moving out and finally buying our own home! I underestimated the timeline of things and originally asked for a month to month option with no pushback! Lisa McNeil and Cherita Thomas put together our contract and sent it within a few days. When I sent in our "Notice of Intent to Vacate" for June and needed to extend it to July, one of the property managers, Gabriel Fields, handled the matter for us immediately. When I had to call back three weeks later to extend our stay until the end of August, Gabriel called me back within 15 minutes of sending off the email. Understanding, cooperative, and happy to assist - First Key Home has definitely been a joy to work with! I really appreciate the support. read more

I specifically want to take the time to express my gratitude for the professional work of a specific worker, Evan Squires. From the day that I have been working with her, she has been nothing short of a sigh of relief to work with. EVERY TIME I have reached out to her seeking answers to questions regarding the status of our application, she has been so very helpful kind. She has even been congratulatory with us along the way. If companies were filled with workers like Evan, businesses would thrive because they would not be able to get rid of customers for they would have no reason to leave. Evan should be teaching customer service skills to all who are willing to learn! Larry and Theresa Hayden read more

So I had recently posted a review and decided to delete it after a recent interaction with a couple different people in the company who addressed my concerns and showed genuine intent to do better. I have a few suggestions if you are renting or planning on renting with First Key. Do not settle for not having anyone answer your calls or emails. Ask for your property manager or a supervisor if you're having a lot of problems and you're at a point of frustration. Do not settle with calling the main phone line for hours and hours. The core of ALL of my problems I had with First Key was centered around the call lines and what I believe to be the leasing agents being stretched way too thin. Not answering emails or short responses with no context and being forwarded around was also a problem. One major saving grace for this company is the people down on the ground in the maintenance department who genuinely want their clients to have a nice safe home to live in. All in all, this company is in over their heads as far as how many residents they have for the amount of offices they have and that needs to be fixed before their resident experience improves but this is a company who really does want to do better and is trying to improve. read more

WARNING: They have no consideration for there tenets nor care about the houses they are buying. I think this company is way in over their heads with the properties they have and cannot keep up nor afford issues that these house have going on. They'd rather find a cheaper way to put a band-aid on the issue then really have it fixed. Now going forward my fiancé and I are very reasonable and it takes quite a bit to upset us. FIRST, the process of trying to find a home back in April was very difficult they are hard to get in contact with, we applied for a home that was 1500 and waited a week to hear back from our leasing agent. So we called just the main number and a different lady told us that she didn't know why we had been waiting so long because we were only approved for 1300 when we previously had been renting in Texas with a rent of 1700. So when we were in town for only a week in the new state we drove all over Kansas City looking at their houses that were 1300 and below, mind you we couldn't go inside any of the houses due to "COVID" but sounds like more to me that they were hiding behind COVID and didn't want people to see these houses for what they were before you signed your lease. SECOND, We moved into our house 4/28/2021 and the first thing we noticed was that the tenets before had wrote on the basement door not to store items on the floor. We noticed that there was water damage down there and the walls are made of wood and they were starting to peel up, there was mud coming in from every corner. It looked like they had just pulled up some sort of tile down there that we are assuming had water damage. The drain that's down there is clogged with mud so the water doesn't go anywhere when it rains, we just have wait for the walls to soak it up or evaporate. So when we moved in we were 25 week pregnant and most worried about MOLD being in that basement with how much water ends up down there after it rains. There's so much wood rot and water down there almost all the time due to the rain. We called them when we first moved in and told them to send a mold person out which they sent someone out but it wasn't a mold person but we believed them. We told them we needed someone sent out for the foundation on the house because it obviously shouldn't be this bad. We didn't have a foundation person come out will 6/26/2021 almost two month later. The foundation person told us that the whole basement would have to be gutted, the driveway would have to be repaved including the patio. There's so much work that would have to be done they wouldn't even start 3 months from now. Not to mention the foundation guy said there's no way there's not mold down in that basement. We have been in contact with their head maintenance person Larry Angerman, whose not very helpful and keeps giving us short ended responses for why this isn't getting done. So we finally hired our own mold expert, who took air samples and showed us in the basement where you can see mold. The results came back and there black mold and elevated mold counts in that basement. I am now 32 weeks pregnant and just got out of hospital for respiratory problems due to an allergen in this house. My babies heart rate had dropped while in the hospital due to being in distress so they kept me overnight to monitor her. They are now putting my health and baby's at risk for not properly inspecting this house the way we asked them to. We now have to find a new place to live and repack everything 7 weeks out from having a baby. This company is careless and incompetent to making sure things are up to code in there houses. read more

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Not the worse but far from the best. Mariana Carrillo asked that I make sure to mention her name in my reviews, sure thing.

We moved into a hidden mouse infestation beginning of June, it is now August and we are killing mice and buying traps daily. It's a full time job to keep up with the amount of work it takes to be a renter at one of their properties. Charged us a renters insurance fee, so many hoops too jump through just to get a straight answer on how they want our proof of renters insurance to read. Ridiculous. Research the company before you rent, pay more for ones with better reviews. I promise you this one is not it. Like who lets people live in a mouse infestation in the middle of a pandemic? They spread disease and get into our living spaces and our kitchen, where they have already ruined my pots and pans. Beyond frustrated and mentally exhausted with this poor excuse for a property management group. read more

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We attempted several times to reach out to our new Property Manager George Alex Gordon since the end of November and have no success in receiving a call back to actually speak with him. Kept receiving generic replies to my email inquiry to the general mailbox, but still no call back. We needed to discuss how to provide the adequate notice to vacate and did not hear back from him until over a month later. And still only a generic email reply no call. Which now states that we will be charged for not providing proper notice. This is ridiculous! We never had this communication issue in the past. The few times we ever had to call, the previous manager always answered or called us back. Wish she was still there. FirstKey should really retrain those left to CALL. We will not pay for an insufficient notice fee. Had our Property Manager called us back in a timely manner we wouldn't be having this discussion. Very disappointed! read more

My experience with maintenance has been ok. But their listing price is dishonest. You will likely be charged about 300 extra in utilities and other fees. They continue to charge a noncompliance fee because they refuse to recognize our insurance. Our house has water damage and water issues that never get resolved. read more

I had a leak at my rental property and have since received over $600 in water bills. The energy management company as well as the plumber told me it was the builders error as they did not add the correct valve. I have yet to hear from first key homes and have emailed my property manager, Erica Cabrera over 10 time. 10/10 would not recommend this company to rent from. read more

I would not recommend this company to anyone to rent. We were with another property management team when this company purchased the property we are renting. I have had issues with them charging us incorrectly since 2021 and this issue has yet to be resolved and it doesn't seem like a concern for the property managers. I have made several phones call attempts, emails with little to no reply. I have been told I will hear from someone with no returned calls. At this point I have created a spreadsheet of the charges to show them the errors but reaching anyone in my local office has not been possible. It's 2023 and I still haven't received adequate assistance. Once the customer service line transfer me over to the local office the phone rings then hangs up. After being on hold or requesting a call back because the call volume is too high and reaching no one is ridiculous. I can't be expected to pay charges we did not incur. I'm leaving reviews in hopes someone will reach out to assist me soon. My concern is not being able to just pay the rent that is owed and my housing to be in jeopardy because I can't reach anyone to receive customer service. read more

I have yet to receive a response from Mr. Woodhouse or anyone from First Key to address my concerns regarding my security deposit after countless emails and phonecalls. I guess they just get to keep my money with no explanation. This is an unacceptable business practice especially given the time that I have been trying to contact someone (two months). Through my complete frustration, I do want to extend a heartfelt thank you to Sarah Doyle as she has been the ONLY one who has responded to my countless emails even though my issue has not been addressed or resolved, I do appreciate your at least acknowledging me. I completely complied with the instructions emailed to me in the moveout manual and even hired a professional cleaning company to clean the areas we may have missed. I constantly emailed, I left voicemails, created tickets to be present during the final walkthrough as the move out language explicitly stated that I would forfeit my right to dispute any charges applied to my deposit if I had not been present and there were unresolved DOCUMENTED maintenance issues that I clearly documented in my moveout paperwork AND there were maintenance reports to support these issues so imagine my disgust when I open up my security deposit and I was charged over 1000.00 in damages. Getting someone on the phone is impossible!! I wanted to be sure to be present during the final walkthrough to insure that I did not get charged for existing issues and I was constantly given the runaround and was even asked by the moveout coordinator (Latrina Bennett) "you weren't there". Mam, how am I going to be there when no-one notified me. There was no pre-walkthrough scheduled as stated in the manuaI after providing 60 days notice as requested! . I wish I had taken video of how I left this property. The only items that I should have been charged for is a broken toilet-paper holder and a small hole in one of the bedrooms and there is noway on earth that should total over 1000.00. read more

Really can't be worse house has roaches MULTIPLE VIOLATIONS. The foundation is cracked it floods when it rains there is mold. I lived here for a year and to this day literally twice or 3 times a week I have to be home so the city, contractors or maintenance can come by, really can't be worse. 0/100 read more

DO NOT WORK WITH FIRST KEY. My roommates and I have had a very serious termite issue in our home through First Key for almost 2 months and they consistently ignore us and feed us false promises. There are literally termites swarming in our living room and kitchen, falling from the ceiling, and getting through the vents. They will do nothing but pull us around and still expect us to pay full rent even in unsafe living conditions. Our living room ceiling could collapse at any moment as the beams are completely eaten through and STILL First Key is doing nothing. I would advise to never work with them. read more

I would not suggest working for this company. Very unresponsive after you have moved in. We received a property that seemed like they did not do an inspection for prior to moving in. We have had issues from plumbing toilet not flushing, toilet needing to be replaced, nasty water coming out of the tub from we think the washer but we have no idea it stinks and is really dirty, clogged sinks and tubs, ants infestation where ants were coming out of the shower, sink and tub hole. I have sent two email at our 3 month mark of all the issues we was having and then now at our 6 month mark for no one to contact us back. We have an eye sore wood closet back wall. As in plywood hammered to the wall that we was promised would be fixed and now its 6 months and still nothing. We have had to put in repairs every single month. We had to even replace the front lock since no one was responding and we couldn't get out the house from the front door. I am just very disappointed as this was our first experience renting a home and it just made us feel we had bought a house that needed tlc when we are renting. read more

I'm writing this review to the world because after reviewing my lease agreement states that if I didn't violate any of the said notes in the lease, such as: failure to pay rent on time, not registering as a sex offender, conducting criminal activities on the premises, just to name a few, that you can't just terminate my lease. I didn't sign an "at-will" lease saying that you can terminate the lease without a just cause. When I applied for this home I was in direct communication with Jose Rodriguez who informed me of everything underwriting requested. I submitted all of my documents and then some and I received an email from Corin Shephard who contacted me to tell me I was approved for this home 3841 Lilly Brook dr, Loganville GA 30052. Once I was moved in and all monies were paid, I notice multiple issues with the home. Such as the garage was connected to my neighbor who lives across the street and 4 houses down, then in the master Bedroom bathroom the glass shower door wasn't secure and fell on top of myself as well as minor child age 7 while taking a shower, and then to find out that the shower was leaking down through the air vent to my foyer, while in the shower. That's just a snippet of the issues that the home has, which shows no inspection of the home prior to move in. There were several maintenance tickets put in, that went ignored because on two occasions no tech ever showed up and never called to cancel, as I was inconvenienced by having to leave work to make sure I was there for them to come and wasted my time. So upon me complaining and being irate I requested to move homes which was approved by the leasing manager J R. This past weekend I find another home and I contact J R on Monday and he stated he would get the ball rolling. To then be contacted on Monday evening saying that " underwriting stated that I submitted false or fraudulent documents?? So now FirstKey is trying to insinuate not only after being approved for the current home that there was a missed error (Which I have no proof of what exactly did I submit that your company is deeming fake) on behalf of your employees and now myself and two minor children are being asked to vacate the home 10 days before Christmas??!! No proof showing that my documents are fake. Nothing no call to verify my employment or pay information. Then to my surprise I see that the home I'm still occupying is now up on every rental site saying vacant?! Wow so what that tells me is that you all Don't want to fix the issue with the master shower of which the contractor you sent out yesterday confirmed that the entire shower would have to be demolished and rebuilt which is a hefty cost! So how are you putting the home that has a major water issue on the market knowing it's not rentable. I have enclosed multiple pieces of evidence that it shows that I'm not in breach of the lease and in court it will show that FirstKey is in violation of the lease. Due to a "supposed" fake document that you have yet to tell me and now Want to throw myself and 2 minors on the street just so you don't have to fix the issues in this home. So I am requesting all documents that you VERIFIED WITHOUT A DOUBT FAKE! As well as if you want me fully out I will need all monies paid to FirstKey so I can find adequate housing for my family. If nothing can be provided I will be seeking legal counsel. Nelsi read more

**Prefacing this by saying: I am making this as detailed as possible to recount my story so no one else wastes money with this pathetic company** If I could give this company less than 1 star I would. The process began towards the beginning of January, with me scheduling a self tour at a home, only to arrive and find the door had been busted in (should've taken this as my sign from the beginning - not safe at all). I was then called by one of their leasing agents (Mandisa) and was initially given decent assistance, she helped me set up a tour of another property and also assured me the first home I attempted to tour, with the door busted in, would be fixed if I was still interested - yea definitely not. After touring a few properties, we did find one that we liked a lot and wanted to submit an application for. We were told that their application portal was under maintenance and I would have to wait till January 16th when the site was live again to submit our application. When the day came, I submitted my application no later than 12 p.m. on January 16th. Upon getting to the portion of the application where myself and other roommates were required to sign the addendum pages, we continued to receive an error message "parameter not valid" which would not allow us to complete the application. I immediately shared this with Mandisa and attempted to contact her via both phone and email. I attempted to call their sad excuse for a customer service number as well during this time, only to wait on hold with the option to leave a phone number for them to return my call when it was my turn. Do you think I ever got a call back from them no? I also submitted tickets through their online customer service portal, to which I also never received any response. So, the next day I decided I'd just wait it out on the customer service line, you know how long it took before I was able to speak with a representative? 3 hours!!! Only to be told that I would have to delete my existing application and fill out a new application using a different email address! what?! All this to say, I do so and get the addendum pages signed and get to the final step of paying for the application ($50 per person that is 18+ on the application - so a total of $150 for myself and two roommates). This entire time, I still have not heard anything from Mandisa (supposedly the leasing agent for my area) but instead, a week after paying my application fee, receive a phone call and email from a woman named Sade at around 8 p.m. on a Saturday evening. She asks if I would be the only person submitting income verification, to which I immediately emailed her back and responded that I had already provided my income documents which clearly show I alone make enough to cover the 3x monthly rental requirement. One of my roommates is a student and my other roommate was trying to get her documents from her accountant, but quickly asked if my income alone was not sufficient since I met the requirement on my own. Again.. crickets. I hear nothing back from their team. I then attempt to call Sade first thing the following Monday morning to follow-up and left her a voicemail, again I hear nothing back. We then get to the last week in January and I reach out to both Mandisa and Sade (because at this point I'm not really sure who is actually suppose to be helping me) and ask if there is anything additional I need to be submitting to help speed up this process. Finally I receive a response from Mandisa about an hour after I sent the email that says the following: "I have noted your application.  It is pending the final review.  Processing time from the day you submit final docs is a couple business days at this time." Now maybe I am missing something here, but at this point we have been going through the motions with this company for close to a month, initially applied this home the first day we could due to their system update, they've already taken $150 for application fees, and claimed that my application was in the final review stages, it seems like we should pretty much have this house in the bag, right? Well a week later (Feb 4) I receive an automated email from Mandisa stating I qualified for the rental price for the home, but unfortunately this home was no longer available. But don't worry, your application is still good for 45 days after initially paying your fees on any other FirstKey Home, a lot of good that does me when they took half of that time from me just letting me know I didn't get the house. I wish I would've taken the time to read other's reviews before applying to a FirstKey Home! Do yourself a favor and don't get involved with this company, their customer service is awful and they completely lack communication skills. read more

This place is a nightmare!! We have had several maintenance issues! They do not take care of the problems, we have had several gas leaks and now the water heater has gone out- we have been here since OCTOBER 2019. read more

this company is one of the worst I have dealt with. Be cautious when choosing one of there homes. You will be facing homelessness easily. I have been getting half answers and last minute notice on the property not being ready. I don't know what to think or say but be careful using this company. They don't deserve any stars in my upmost opinion. There is no sense of urgency when it comes to there response time. read more

I rented a home in the STL region. Upon moving in the home seemed nice. There were a few outdated items in the home but no big deal. My 1st night in the home which was a split level home. The lower level flooded. It turned out that there was a belly in the sewer line which caused the lower half of the home to flood. I moved in during the middle of Aug. It took them til November to repair my home. Due to the constant back up issues i cldnt install my washer and dryer in the unit and then there were days that we went without being able to use the shower and toilets. For 3 months i had to go to the laundromat and sometimes I had to go to a friend house for me and my children to shower. I ended up filing a complaint thru the city inspector dept and that is when the repairs were finally made. My dishwasher didnt work and it took them over a month to replace it. By my 6 month mark i submitted my notice to vacate because i knew i did not want to continue giving this company my money once my lease was up. when I signed my lease they required me to pay a monthly $50 sewer bill. I discovered that my sewer bill was averaging out to be between $25-27 per month, not $50. When i questioned their property manager why they were over charging me she cldnt give me an explanation. The only response was "Well you signed a lease agreeing to pay $50". Im sorry FirstKey home but that doesnt make it right. Your making a profit off of my sewer bill. My next complaint was my move out. My last month being with the company i ran into a financial bind. I received a late fee which I dont dispute however i received a threatening letter stating that if i dont renew my lease I wld be charges a lot of penalty fees. By the 19th of the month the property manager emails me confirming that she's aware i moved out the home but wants to know where the keys are. So i informed her that i wld return keys at the end of the month because the lease says i have to keep the utilities in my name til my lease end date. Her response was, "well that is fine, just fyi we turned your account over to the attorney to start the eviction process!" I left the home in great conditions and took a video of the home prior to turning in keys. She failed to inform me of any attorney contact info and now they are attempting to charges me excessive fees. They also refuse to provide me with their corporate contact information If your looking for a company who has delay responses on maintenance, who over charges rent, who's looking to nickle and dime you out of everything then FirstKey Homes Llc is perfect for you. My advise is to look elsewhere. Their homes look nice on the outside but once you move in dont be shock once things start falling apart. read more