They are liars and do not care about their tenants. We have lived in a first key home for over two years. Maintenance has failed us. They have ruined our Thanksgiving. Our oven broke two weeks ago. We called it in, they came the next day and said they had to order a part. A week later, we still had a broke oven. We started calling the maintenance department numerous times daily. It has been another week and our oven is still not fixed. We have 15 people at our house for a Thanksgiving meal. They promised us it would be fixed in time for dinner. The contracted was not contacted until today to even fix the problem. They told us the contractor was in route but then the contractor called to say he will call us when he was in route. They have lied to us numerous times. read more

WORST RENTAL AGENCY EVER! DO NOT RENT WITH THEM AT ALL COST!!! I wouldn't even give this company one star. Where do I begin? Let's see, we got a house with solar panels on them for the reason of lowering our electric bill. First Key decided to not honor the panels and turned them off so we could not use them. Next, the AC unit was installed completely wrong, leaving us with no AC for a week in the middle of the summer in Florida, with a 2 month old baby but yet passed inspections for us to move in. They didn't even bring us a portable AC unit. We had to borrow one from a family member since First Key didn't think that was enough of an emergency to bring us one immediately. All of our maintenance request is either 1) ignored or 2) done poorly by incompetent employees who are high on the job, so we ended up fixing them ourselves. Found extra charges on my account that are unaccounted for but First Key MADE me pay them or else they were throwing an eviction notice at us. I have tried to reach out to multiple people about these issues and NOT ONE person got back to us, nor did we get the money back. An extra 300 dollars of unaccounted charges and yet, I still had to pay. On top of that, getting a call that they wouldn't renew with us due to the outstanding balance. Which is fine because I would NEVER stay with a FRAUD company like this one. They only care about scamming residents out of their money and oh yeah they were raising rent 450 dollars a month when the house next to us, the same exact model house is paying 1650 a month and First Key is charging 2600. Absolutely disgusting. read more

The water in my house has been out for 3 days and a pipe burst outside so now water is just running down the street and they will not fix it!!! read more

Worst company I have ever dealt with. We called Sunday about a home that we were really interested in and we loved. Decided to call the customer service line to ask if anyone has applied and/or been approved so we don't spend our time and money filling out an application and having our credit ran, for nothing. The girl I spoke to said I should hurry and apply because no one has applied yet. So after much consideration, my boyfriend and I decided to apply for the house. Monday we called this agent Marcella (who previously called me during our house search to ask if I had any questions) in regards to any next steps or if my application needed anything. She said only my pay stubs and everything else was good to go. So I submitted that. Later around 11:30pm we get an email saying the house was off the market!! We called the service line and they were no help. We called Marcella and she didn't answer (three times), and we emailed her. I think they scam people into paying the $35 per applicant because now the house is back in the market for an ever higher price than before. Don't waste your time and money on this company. Try marketplace homes, found a beautiful house on a great neighborhood for much less and the people are way more helpful. Ps. Don't have to response to my post Scott. You're the least bit helpful as well. read more

Aisha Preatto and her team showed up as scheduled and quickly took care of the items that needed addressing. I've been a FirstKey tenant for almost a year and although I've had some challenges, Aisha has been very helpful already and I'm appreciative of now having her info as a field resource. read more

Sarah Doyle| Property Administrator She was very helpful she answer all my questions and a timely manner and she also followed up with me about my concerns and issues problem resolved.. I would give Sarah five stars as far as First Key Homes I'm not happy as a whole with the company to many Loops they get you in fast but after that it's just a ball of confusion... read more

I would not recommend renting from Frist Key Homes. we rented a home for 4 months. we paid non refundable deposit for our two pets which I don't care about. we did break our lease so I understand that we have to pay that fee as well as the heat and electricity bills for the last month. however they will charge you for everything. contract says landscaping however they will charge to power wash the home, they stated the carpet was ruined and had to be replaced however we had a gate and animals never went upstairs on carpet. The front blind was broken when we moved in and they are charging for that. They are nasty on the phone to work with and will not provide documentation to show when the carpet was last replaced. I think because we broke the lease they are just penalizing us to get as much money as they can. if I were you I would run far away if you find out that the place your looking at to rent is owned by this horrible company. read more

Take pictures and videos if you EVER decide to use this company. If you don't, it will probably be one of the worst decisions that you ever make. I decided to relocate temporarily after selling my home. Paid rent on time every month. In January when temperatures dipped down to 14 degrees, one of their contractors that came to fix my heater in December failed to secure the bolts back, which caused my unit to go back out. I was left without heat for 2 weeks. It was freezing cold. They brought out 1 heater. My elderly parent could not live there. I decided not to renew my lease because of the rent increase and poor service. When I moved out, one of their representatives were notified by text, and I was told today that they weren't notified. I have text messages to prove that. I moved out completely after the middle of last month. The utility charges are ridiculous. You don't know if they just put anything on the bill that they want to charge you because you are never connected with a utility company. The utilities are left in the company's name. They started placing bogus charges on my move out ledger. The unit was left in rent ready condition. Now, I have to take them to court to retrieve my deposit. Please, please, please, cover yourself. I DO NOT RECOMMEND. THE WORKERS ARE LIARS, AND THEY'LL PENNY PINCH EVERY DOLLAR THAT THEY CAN GET OUT OF YOU. They don't want to give you a dime back of your deposit and will still try to put false charges on you. Since I've moved into my new home, where the utilities are in my name, the bills are less than half of what they were charging me. If anyone reading this has experienced the same issues, please let me know. I'm getting an attorney. read more

On 5-3-22 My AC went out and I filed a maintenance request on there required website. They did not even process it till next day and I have yet to hear from anyone at First Key homes at all. No calls, texts, email.....nothing I have called in to call center 5 times for an update ant they always give you the same line. "we emailed the maintenance manager and the property manager and some one with contact you with in 24 hours". They have no local # as the one listed here takes you to there call center. They refuse to give you the email, phone number or even the name of the said people. This type of predator leasing and doing just enough to get by need to be brought to light as I looked on there Socials and Google reviews and there hundreds of compilates about this exact issue. All you have to do is communicate!!! If my rent was late you would be all over contacting me! read more

they don't deserve a star at All. They are so unprofessional. No one told me why I was denied I have not received a letter or anything but you took my application fee. I think this was all the app fee. Such a rip off. I would like my application fee back because apparently nothing was done. read more

Do not rent from this company. They have completely ignored their legal responsibility to repay our security deposit even several months after my family and I moved out. They've ignored emails and phone calls from my wife and I and are trying to take advantage of us. I cannot stress enough how manipulative and abusive this company is. read more

THIS IS NOT A GOOD COMPANY TO RENT FROM. If I could give them 1 star should not be an option for them. I have been requesting a manager to call me back for a week now. A family of 5 has been in a home with NO AC for almost a week with NO updates. I have asked for accommodations for a hotel or Airbnb and was told a manager has to approve that. This was Sat. It is now wed at 3;30 and NO ONE will call me back. I call daily requesting managers and I am told someone will call me back but they wont. This is dangerous as we live in Texas and the temp inside the home reads 93 degrees. This is definitely the most unprofessional company to rent from. They truly do not care about their residents. For $2600 you can get better service else where. RUN! read more

Place is joke did application they needed other info before could even submit other info was declined what a joke will let everyone know not to use this place read more

I rent with first key since 2016. Suddenly I was a little behind due to car breaking down. I spoke with first key call center . I thought they were working with me. I was set to pay 11/16 and the day before on 11/15 they charged me 800 and said they filed for eviction. They didn't even file until 12/8 and that was several weeks after already saying they did and changed me. Now I can't pay my past due rent unless I pay the 800 as well. Meanwhile I'm locked out of my ledger and first key refuses to allow access to see the charges . Called again. They said I can see the charges AFTER I pay the entire balance. On 12/5 they sent my payment back again. On 12/7 I I got my payments back in the mail saying I needed to pay that 800 plus new late fees or they can't accept it. Meanwhile still taking section 8 partial payment for that month . I told them this is fraud. You can't refuse to show me what you have charged me . You can't withhold with stipulation that I pay whatever you want before I can see the charge and just claim I owe it and am evicted before it's ever been filed or served. The very next day on 12/8 first key officially filed for eviction. Then accepted section. 8 payment again for Jan 1 2024 . I was served 2 days after Christmas. My lease was set to be up March 31 . I have eviction court Tues. The lease dates aren't even correct on the notice. It's 2022-2023 . This is a nightmare read more

Please DO NOT RENT from FirstKey Homes. This has been the worst living experience of my life. Their maintenance team is not in the USA so you're speaking to someone overseas and they literally have no clue what you are saying so when they do submit the request the information is wrong. Our fridge didn't work when we moved in and it took 2 months to get a new one. We have had plumbing issue after plumbing issue. We have electrical issues. We also had flooding issues and did they do anything? Nope, THEY DO NOT CARE ABOUT YOU OR THE PROPERTY. If I can stop one person from experiencing the nightmare that has been FirstKey I will be happy. Please I beg you DO NOT RENT from FirstKey. read more

THIS COMPANY IS A NIGHTMARE!! My family move-in date was July 6th in the morning. On July 5th at 8:55pm we received a voicemail from Courtney, whom was the senior construction manager, that they had an issue with HVAC system. I called her back next morning and left a voicemail to figure how next steps. This was 4 days ago. We have made numerous calls to their corporate number and they keep putting in "cases" for someone to reach out with an update. They can't get a hold of property manager or anyone that has an actual update. So my family and I have been sleeping in random hotels and we're just paying extra for our moving truck till we get some sort of update. We have already paid first months rent, security deposit, utilities, and insurance. Worst company I've ever dealt with!! read more

If I could chose 0 stars I would. Do NOT rent from these people. They are the least responsive people ever. A large tree fell in front of my driveway and I called several times a day to get it removed. It took over 2 weeks of me parking on the street. You cannot reach someone who can help you, you will reach an answering service. Toilet flooded, they said they would replace the carpet, they never did. I am so happy that I no longer rent. I despise Firstkey. read more

My wife and I have been renting for a few years now and at first, things were going well. Any maintenance problems were handled fairly quickly and properly in the beginning. However, in the last 6months the home has had a few issues including a water leak in the front yard. It has now been over 3.5weeks, and a RIDICULOUSLY high water bill (as a result of said water leak) and i have had virtually NO communication from FirstKey regarding this issue. I have spoken briefly to the technician (that has made several promises without showing up) regarding the water leak. I have called NO less than 7 times to FirstKey home in hopes of speaking with someone in management, but to no avail. My last phone call, I requested to be transferred to an immediate supervior, or at least my local property manager... to which I was replied "I'm sorry sir, but we don't have any way of contacting the managment team." ABSOLUTELY ABSURD. This will be the third time making a documented statement to FirstKey Home regarding this situation..... I WILL NOT BE PAYING A DIME IN RENT, UNTIL SOMEONE COMES TO MY HOME TO ADDRESS THE ACTIVE WATER LEAK IN MY FRONT YARD. **DO NOT RENT FROM FIRSTKEY. They will leave you high and dry if major repairs show up.*** read more

Only reason it's not a 5 is because we haven't moved in yet d so we'll see but our leasing agent Tasha Fitzpatrick is great, very thorough and really took care of us during the first stages. read more

Beware they will take your application fee and then will not send you any information why they denied you they will not return your call or email back read more

Never talked to a live person. Was denied within 8 hrs. I was willing to pay more for a deposit but the denial letter said my saferent score is too low. What is this information based on because we literally just ending a 1 year lease and never missed a payment. I'm confused but upset for the $100 application fee I'm losing out on. I just feel like more human interaction with a more detail reasoning of my denial would be nice. read more

It's very very difficult to get ahold of anyone to do a repair. Every time I open a ticket they call about 20 to 25 days later but if I don't answer they leave a message and a call back number. If you call the call back number nobody answers and many times the mailbox is full. If they call you three times and you don't talk to someone they will cancel the ticket. My wife and I have called them every day for about a week and a half never getting ahold of anyone. When we finally got someone from the corporate number they tell you to call the local number which never gets answered. I will say that when we finally got someone out we got Matthew Shumake and he was friendly and helpful. This was for a different issue. We currently are still waiting for a repair on the shower where we have a crack in the floor. We cannot use the shower due to this and I fear that it will be months before it's repaired. I gave 3 stars because when we do get someone they are friendly and helpful but otherwise I would have given 2 stars. When you don't answer the phone every day for a week and a half that's just plain bad management. I hate giving bad reviews but there are times when you just have no choice. Update. Shower is still not repaired. Been 4 months now. Update. August now. Still nothing. Even after this review and a post to the BB Update. Repair was done after 6 Months. I moved out early and expected to get hammered with rent and expenses but they were very fair. The move out expense sheet made no sense and had no total but after my wife spoke with them we realized that what we owed wasn't a ridiculous amount. In fact it seems that they were sympathetic to our issues. I'm happy it's over and grateful that they were fair. They even did a survey in the hopes of making improvements. I'm sure they will fix these problem areas and hope they do. read more

Welcome to Dystopia! I'm your host: First Key Homes. Do you love untrained employees who pass the buck over and over until you either pay for repairs yourself or just give up entirely? Well, you're in luck! We here at First Key LOVE promising to, but never returning our tenants' calls. While we are very expedient, even efficient about taking money hand over fist, we would NEVER actually give them anything in return. One of our core values is, "eh, we'll just buy up enough of the American landscape unchecked, creating a monopoly on single-family houses, so that people who don't want an apartment have NO choice but to rent from us or one of the other amazingly apathetic purveyors of corporate housing. Someone will eventually rent the thing, particularly with our duplicitous application process, which allows us to take deposits from multiple people for the SAME HOUSE. Those Plebeians will then have to take one of our many other...uh, 'fantastic' slab homes in declining neighborhoods." That's right. Since our company alone owns THOUSANDS of American Homes with no systems in place to provide support for the tenants, you can be assured of excruciatingly long wait times, coupled with exceedingly rude employees. Why, just recently we took well over $5000 from a new tenant, ostensibly luring them into a home. Their fireplace didn't work when they moved in so we made them submit MULTIPLE requests, some of which we just cancelled. Why, you ask...BECAUSE WE CAN! A couple times, we went ahead and scheduled a technician to come out. The tenants rearranged their schedules accordingly, so of course, we just staged TWO no-call, no-shows. But, here's the best part! When we finally allowed them to talk to one of our stooges, errr, Customer Service reps, we told them that we weren't going to cover the repairs. Isn't it hilarious how we drug them along until it was quite cold before telling them this!? And if you think we couldn't possibly outdo ourselves, WRONG! We also told those same tenants that we would provide a handicap grab bar and replace the non-working toilet. We all got a HUGE laugh when we heard that the handicapped, elderly father was unable to visit because we also strung them along on that before telling them that we would not cover it either. These things alone would certainly rank us right up there with the paragons of hypocrisy, but here at First Key, we're ALWAYS willing to go the extra mile to screw our customers! We somehow managed to do ALL of that while also being extraordinarily rude, even downright insulting to the people that have to wait for, often, over an hour before either being transferred and "accidentally" hung up on, or told that our obfuscated policies don't cover...(insert any repair here). So, good citizens, if you like to see all the things that are wrong with society today amalgamated into one entity, First Key has you covered! From our core belief of quantity over quality, to our basic principle of never training employees on basic human decency, we are here to shepherd American renters into the new reality. A true Fools' Paradise. read more

Unprofessional & not helpful. Thought we found the perfect home when we came to find out about pet restrictions that we could not receive a straight answer on. We heard the run around answer that led us to corporate hq, which ultimately was a dead end. Stay away if you're in the market for a home! read more

2/2 yelp wouldn't let me post the full thing in one review This is attached to Grace Sutherland's other review They are now telling me in order to break my lease even though they are in the wrong and they have seven days by Texas law to fix repairs in the home and it's been three months and then I have to pay $1435 Plus defeat my security deposit of $1435 in order to break my lease. The two people I have been in contact with the most is Connie Cisneros (Who was supposed to be my Property Manager but I contacted her for the first six months we lived here about issues with the home and troubles we were having with paying rent and she ghosted me for six months I have the emails to prove and show that she did not contact me back once until I got Another property manager involved because I was fed up) and Kadie Barnett (she has been super helpful she is not even a property manager she works in the maintenance department but has been super helpful trying to actually get first Key Homes to own up for what they've done) I am not in a financial position to put out another $1500 plus lose my security deposit Because I need to move into a home that is safe and secure for my family and the home we are currently in which this home does not meet those standards. So I will be pursuing further legal action against them They are completely unprofessional and will try to money grab in any situation even when they are in the wrong. If you'd like to rent from them go ahead but these are potential situation they will get you into. Other maintenance problems have included the stove completely breaking down which took them over a month to get me a new stove, The garbage disposal didn't work for two weeks and it took them two weeks to get somebody to come out and look at it and fix it, The dishwasher has on and off worked the entire time we've been here and they haven't done anything about it, and I better not forget the fact that the bathtubs were painted with wall paint and the entire time I've lived here I've been chipping and every time I shower there is paint chips on my fee, overall I'm sure they're individually good people that work at this company but overall as a whole it is not somebody I would put and trust my money with ever again read more

Unfortunately I can't give them 0 s. I am not familiar w their GA office, but the South Florida (Mia) office is the worst!! Moved in one of their rentals 2 wks ago, during the initial inspection I had the inspector note that there was construction debris in the yard (broken glass, saw blades, pvc pipes etc), cockroach & mice poop under the kitchen sink,loose tiles in living room, electric code violations and the garage door screwed shut. They said, put the service order and we'll take care of it right away. NOTHING has been fixed AND during the couple of weeks we have discovered a "few" additional problems, here is a short list: a family of rats (~6) living in the attic, electrical wires just waiting to catch on fire, the washing machine pipe floods the garage, termites on the door frames, carpenter ants eating the frame from all sides and leaving their poop on the baseboards. This list does not include all the issues! Upper management came to see the house and promised the contractor would come in the next day...A no show. You are probably thinking this is a cheap rental in a rundown neighborhood... WRONG, this is their $2700/mo house!!! STAY AWAY from FIRSTKEY, unless you enjoy sharing your home with rats! You have been warned. I would add pics, but they are too gross. read more

RUN!!!!!! DON'T DO IT!!!! I am still in a constant battle with these people about the return of my security deposit. How does a landlord charge for rent for a place with no water? I have filed complaints and received nothing. I was forced to move due to no water in the sinks. I wasn't even there and they still charged me for rent. They sent multiple technicians and no one could fix the problem. I have emailed the so called property manager Myron Tonge and Melissa Munoz and have yet to get a response. I guess legal action is the only way to get my full deposit back. read more

THE WORST!!! I worked in property management for 18 years (first half in multifam and second half in single family) so I know how busy it can get and how some none emergency issues can get delayed when you're dependent on outside vendors BUT NOT A YEAR AND A HALF DELAY!!!! AND I NEVER INCREASED ANYONE'S RENT $160/month ESPECIALLY KNOWING COVID HAS PUT A FINANCIAL STRAIN ON SO MANY PEOPLE. To summarize: 1. MAINTENANCE DELAYS. Expect to wait months and even over a year for maintenance repairs to be made even if they are urgent matters like A garage door falling in or windows staying open. I've been here 18 months and I'm still waiting on my garage door to be repaired as well as broken fence boards allowing neighbors dogs in to dig holes and thankfully the angry German Shepherd hasn't caught us outside yet. 2. RIDICULOUS RENT INCREASES. There's no rent Control in Georgia and you can 100% expect that this company will take full advantage of this. In my case it was $160/month! I get I'm renting and you can expect a rent increase but every company I worked for (4 in 18 years) we always made sure it was a reasonable amount... Usually no more than $50 so that it wouldn't be a burden to the residents and of course we didn't want anyone giving us a bad review or telling people how insensitive we were... stupid me thought this type of customer service is common sense for most rental companies. So STEER CLEAR and do your research on the company you plan to rent from so you don't get stuck with a ridiculous rent increase or have to move again after a year. Oh and she won't be able to negotiate so my only option was to basically renew because sadly due to Decreased hours at work I don't have any more savings to Pay for application fees, deposit, and first months rent somewhere else. They are simply just taking advantage of people stuck in this situation. 3. NO ACCESS TO PROPERTY MANAGERS. EVER. No direct information is provided and the customer service department seems to be outsourced because every time I call it's someone with a heavy accent that I don't understand and all they can do is provide me information that is auto populated in their system such as when I tried to negotiate my rent they said all they could do was tell me what the new rate was in the system and guide me through the online process of renewing. Every time I asked for the property manager information they would say they can't provide it but they could transfer me and when they would transfer me it would just take me right back to the main menu. Again do your research because all my residents at all four companies I worked for were always provided with mine and my assistant manager's direct numbers and our reception desks we're never outsourced and if someone wanted to complain they were provided with a Regional Manager's or even VP's numbers. read more

Worst rental company I've ever rented with. You cannot get an actual human being that can help you on the phone and there is no physical office to visit. They just take your rent payment as if you're renting from NO ONE because you cannot contact them. I have been trying to reach someone for 6 weeks about moving out after my current lease is up. Do not rent with this company. read more

3 hours agoNEW I paid my rent on 5/1. The company stated that it wasn't paid. I provided a screen shot from my bank showing that the payment had posted and was paid to FirstKey homes. The representative I spoke with agreed that payment was made after providing proof. She further looks into the records and see that the payment was indeed made. Instead of just updating my account to show payment was made, she stated that they would just refund me the payment and I should see the payment back into my account within 5 to 7 business days. Fast-forward to today, no funds received back into my account. I called twice today only to be told a refund is on the way. I requested to speak to a supervisor and was told they didn't have one. I asked for corporate and was told they don't have that information. Received a call today that an eviction notice had been placed on my door. I was told the account was noted and that this would not happen. This company lacks integrity and has the most horrible customer service I have ever dealt with. Will be seeking legal counsel to help me sort out all of this mess. What a nightmare. read more

Prime example of Wall Street owned rental company-- they snag you on a site like Zillow, you apply and pay money up front. Of course, it takes a while to process the application, so you don't get what you originally applied for. They assume all houses they have in a city are fungible, completely disregarding neighborhoods, distance, and price. Poor communication, poor email response time, and no help. Hope their corporate team enjoys my $50 donation. Found a home to rent with another company in ATL-- similar structure with an application fee, but much more responsive and helpful. read more

Worst company that I have ever dealt with. You are on hold for 45 min to an hour just to check on a maintenance request that was placed 4 days earlier. Scheduled to come today. Literally have not been able to use the water ( shower, flush toilets, wash dishes) for 4 days and they rescheduled the repairs and did not give a date that it will be fixed. I am out of my mind upset!!! They don't care about renters at all. Worst mistake I made was trusting this company with my rental. read more

If I could give a 0, I would. This company has a serious issue with the right hand not knowing what the left is doing. We've been at the current address for three and a half years and during that time we have never even been late on a rent payment. We have however been cursed with consistent leak issues, and lack of any regular maintenance. Last summer it came to a head when the water line on our refrigerator stopped working. When maintenance initially came out he pulled on the water line to the back of the refrigerator, and then said he'd come back out in a couple days to replace it. A few weeks later he came to look at another issue, but didn't look at the refrigerator. There were constant issues of him having to cancel, or just not showing. All of these led to the water bills going sky high, with over $300 on the first month, and $400 the following two. When they finally came out and fixed where the tech pulling the water hose had caused a leak under the house, we were told that we wouldn't be responsible for those bills, and they would be taken care of, but they would have to figure out the specifics in the office. When the charges remained on my account, I attempted to call but was told it had to be handled at the local level. I never could get my property manager to reply to me. When I would try to call customer service the que would be hours long so I'd request a call back, but would never get one. I put in requests in the email submission box on their website, still no response. Finally, last week I got up early to be one of the first on the line. The representative Michael was great, and set a ticket and sent it to the property manager. Who told me the same thing she did months ago, that she would look into it for a rent concession. Two days later they taped a notice over our mailebox, and I mean full letter open and wrapped around my mailbox that we had 7 business days to clear the amount on the account or we would have our lease cancelled, which would lead to eviction. This of course is not our rent, which again, we've never been late on. The date on the letter was the same date I spoke with someone, two days prior. I immediatly repsonded, referencing the ticket number, and to the email address my property manager contacted me at, and let them know if they proceeded with this, I would seek representation. Oh, and the letter was not signed and completely invalid. Monday I waited again on the phone for 2.5 hours to get to customer service, who put me on hold to look at my account, but then cold transferred me to the billing department, who just told me the same thing I've been told, that it has to be handled on the local level. At this point I asked for the contact information for my property manager's supervisor. That number always says the party is unable to take your call and to leave a message. I left a message every day, and I still haven't heard from a single person from this company. Ironically, they are still sending me reminders to renew, which they started sending in Febuary for our end of May renewal. They also sent another letter of the past due notice, which is supposed to be hand delievered, through the mail. Again not signed, and again not valid. Whatever you do avoid this slum-lord like company. read more

I had an issue that left me stressed and worried(moving in). Catherine Capasso heard my cries(almost literally). She took charge and pushed my issue up the ladder, getting my situation rectified in a speedy manner. That same night to be exact! I'm thankful for Catherine and her professionalism during my situation. read more

Maintenance department leaves alot to be desired! Always an excuse not to get something fixed! They promise things that they never plan to keep. This company is NOT worth your money or headaches! read more

There has to be a way legally to get class action lawsuit going against this horrible company. I was scheduled to move in on 1/13/22. keys were not provided. I finally got a lock smith to let me in a week later. I have no electricity in some rooms and appliances broken as well. They do not respond at all for nothing and schedule work orders to not show up. I wish I can contact you all so we can get a lawsuit again this company. This repeated behavior has to be illegal. I've removed my prorate and some fees myself and gave them partial rent. I guess I will see them in court read more

I have been told to go visit a house to see if I'd like to apply and the house has been rented already or is currently occupied. That has happened multiple times. Today I went to see a house (yes- it is not available to view despite the text I received to go see it), and luckily I did go. The previous owners left the house trashed and left their kitty there. I have no idea how long that kitty was inside without food or water but she was really skinny. I'm appalled. read more

DO NOT RENT FROM THIS COMPANY!! Please read all the reviews, there are so many bad ones, I wish I would have listened. I'm going to give y'all the shortest version possible. This was very frustration and I had to talk to many many people and make tons of phone calls before I could get anywhere! My husband and I were getting ready to move and we were using Rently to look for houses. We found one of their properties in Humble, which upon first walk through looked nice. We went ahead and put in our application, the next day we talked to Tenecia, the leasing coordinator. After applying for the house we asked to go walk back through and we were informed that no one could go in the house until we took our deposit and then we could do a walk though with one of their people. We took our deposit in over a week before our move in date so that we could do a walk through with the maintenance team well before move in. The lady didn't call us until Saturday and said the first available time she has was Tuesday at 10am, which as only 3 days before we moved in, which would have been that Friday. We didn't have much of a choice so we said ok. When we went to the house on Tuesday we noticed a lot of roaches, both dead and alive ones. We also noticed some water spots on the ceiling, which made us look in the attic. When we looked up there the whole attic was covered in household trash, we took photos and video and let them know about it. They assured us that pest control had come out and that they would also get the attic clean by Friday along with a few other small issues with the house. I told them that there was no way to get rid of that many roaches within 3 days, a roach infestation like that needs to be treated every 7 days for weeks. While speaking to Tenecia I told her we did not want to move in and we would like our deposit back, to which she said ok. I called back later to check with her about how we needed to get it back, mail, in office ect. when she informed me that I was not going to get my deposit back. I asked her why she would tell me that I would get it back and then tell me that I was not getting it back she told me that she had spoken to her boss, Nancy, and Nancy said they would not refund it. I then started to record every conversation I had with them so I had proof of what was said. The most frustrating part of all this is that you can not just call the local office directly unless you have someone's direct line, when you call the number to the local office it automatically sends you to their corporate 1-800 number. When you get on the phone with them they cant do anything other than send emails for people to call you back, and if the local office isn't helping then the corporate office cant do anything and don't let you talk to someone higher up in the company. So after making a million calls I decided to wait until Thursday and go check the house again. When we went back to check it there were still live and dead roaches, however they did clean out the attic. I decided to check EVERY cabinet and door, really anything that opened I checked. In the pantry/wet bar area under the sink I found black mold, the whole wall under the sink was covered in it. I immediately called my local office through a direct line I had and told them what was found and that I refused to move any of our stuff in a place with roaches, especially one you could tell was infested! They said it was not infested because "most" of them were dead, which were more than enough to count as an infestation. They also said I wasn't a mold expert and neither were they so they couldn't say if that was mold or not. After going back and forth with Nancy I informed her I had already spoken to our lawyer and that all we wanted was our deposit back and for everyone to move on with their day, Nancy finally agreed to give us our deposit back, but it took a ton of frustration and unnecessary issues to get it back. I have photos and videos of everything I have stated was wrong with the house Incase they try to deny it also. read more

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Been in our house 2 weeks and they have still yet to repair the stove and oven. 2 weeks me and my family have had to spend money on eating out. They were made aware 3 weeks before we moved in and we were assured it would be repaired before moving in . This is a brand new house so I'm not understanding how you get a stove that is missing parts as well as a dented up refrigerator and stains on carpet that will not come out. Sent numerous emails and now no one responds. I thought Excalibur was bad but FirstKey is not getting off to a good start. read more

Tiffiny Jefferson was the most understanding representative I've ever spoken with. Due to Covid my business is shut down and I explained that once gatherings are no longer prohibited I can open back up safely. I was met with understanding and genuine concern. I made a good faith payment and awaiting more options to help me in my time of need. Thank you First Key Homes and thank you Tiffiny J. read more