My experience wasn't all that bad. Most of my maintenance requests were fulfilled satisfactory (aside from some shotty FirstKey Technicians, mainly due to sheer laziness which was very prevalent in their work). Most Contractors that are familiar with FirstKey were top notch especially when power was lost at the house due to dead tree falling on power lines. FirstKey was quick to provide temporary lodging at a hotel FK let me choose while electricity was restored AND FirstKey foot the bill . The contractors also brought most of the home up to code. One area for improvement I would suggest would be to take heed of a tenant that opens a maintenance request due to upcoming issues and unnecessary added maintenance costs (i.e. Another dead tree branch falls and destroys chain link fence next to the house. Resident asks to remove the entire tree due to proximity to the roof. FirstKey sends a technician to repair the damaged fence section. Several weeks later, another larger branch falls from the same tree, destroys the same section of fence that was just previously repaired prompting an additional fence technician for repairs). Maybe this is just me. Referring to the example previously mentioned, I think FirstKey could be better by being more proactive instead of reactive where/when applicable. Aside from several minor maintenance issues, I was very satisfied during my stay with FK. The neighborhood was very quiet and neighbors were pretty friendly. Be a good tenant/neighbor and you shouldn't have any issues. Thank again for helping me through a serious transitional time. read more

Where do I start with this terriblely ran business. Me and my wife moved in June 2023 and almost immediately had issues with the property and the renters. We have had multiple issues with the house, as it is almost 50 years old and hasn't been updated since then. Our windows don't open at all as the springs are so rusted that they just snap if you do, and we have had not one but 2 contractors sent out to look at them. First one said yea these windows need replaced as the seals are also failing. They would let us know it would be about 2 months till we could even get them to start being fixed. Then the second contractor came out and basically told us we are stupid and don't know how to properly open the windows, extremely unprofessional and reeked of weed and cigarettes. Then there was the animal sized hole in the chimney that took them over month to finally come fix and they just showed up one day while my wife and I were out doing errands, no warning or anything that they were going to show up. So we decided to call and ask for some compensation or rent decrease for the last months of paying to heat outside and living in a property with unusable windows, which according to Indiana law is highly illegal, and we had a man die in our neighborhood recently do to a house fire, so we want our windows to work in the unlikely case a fire does start. We have been calling everyday to try to talk to our local office about everything and get told they will reach out in 2 to 3 days. It has now been 3 weeks since then. This company is a joke and doesn't want to make sure they are up to legal standards, so I recommend avoiding them completely or lawyer up before you get it and make sure you know what you are getting into. Terrible business, terrible people, First key homes! read more

Gas leak first week of moving in. They don't take it serious I have 3 kids under 5 and one is an infant. Awful experience so far. CO Alarms have been going off since may 23rd. It's the strangest thing that my Property manager has never once responded to us. Multiple emails and not one call or response via email. We are confused and worried for safety. Finally had to get BBB involved due to lack of follow through and paying for a home we can't use 100%. Many other issues but gas leak has been our top concern. read more

I wrote a review that didn't hold this company in a very good light. But I want to say that they have reached out to me and touch base on my concerns. I do feel bad that my issues somehow does not get to the correct people to solve. I wish I only went through .y local office to handle all my problems. j Janene at this office had been handling everything promptly and I'm please again with the service. M read more

We sold our home earlier this year and decided to rent until we found our forever home. Having never rented and hearing horror stories, I wanted to make sure we were renting from a reputable company. First Key Homes is not that. From move-in day, we had no heat or air for nearly 2 weeks. It is NC so temps went from the 80's to 30's in that time but this was not considered emergent. Due to a huge mixup which involved confusing vendors and sending multiple reps from different companies and subsequently cancelling work orders, we were expected to simply wait patiently through all this. Jake, the maintenance coordinator was a gem and worked to get this resolved and requested a credit to acknowledge all of the chaos we went through. It took 3-4 separate contacts however to ensure they made good on their promise as I still was not given a credit 2 months later. Another lovely feature of FKH is that they use a 3rd party vendor for utilities. Upon moving in we were told to expect a wait for the first bill. After some time, I reached out since we had yet to receive a statement. I was assured all was well. Yet today, as I am trying to prepare lunch for my children, I realize I have no water. I then hear my brand new washing machine making peculiar noises and realize it is sensing and spinning but no water is loading. I still don't know if my machine was damaged in this process as water is yet to be restored. Immediately I call FKH and speak to their utility provider who assures no bill has been received. They were planning to escalate the matter. I then call property management who tells me it could be 24-48 hours before someone touches base but to check my email in the interim in case Cherita the property manager decides to respond. I start calling to locate the utility provider and learn that this has occurred not with just my account but a host of others as a result of FKH's mismanagement. Being in a home with 2 small children, individuals who are immunocompromised and unable to bathe, or wash hands in the middle of a global pandemic is not ideal. I have the choice of waiting for this to be resolved or paying myself, along with fees for reconnection, which I should not be liable for. I did receive a call from the 3rd party and it seems they were not even aware of the utility provider due to FKH's negligence and I had to share that information. The rep with YES energy, however, was very responsive and working to resolve so I have no complaints with their service or response. They only invoice but obviously cannot invoice someone without the correct vendor which FKH should have provided. This whole process has been a nightmare. Please do not for one minute think that if you are well established, paying nearly 2k a month in rent, that you will be treated with dignity and respect and be provided with the basic amenities you would expect. FKH is no different than a slumlord. They have no accountability and continue to exploit their tenants by collecting their money and providing nothing in return. Do not be fooled by this company, look elsewhere. Albeit it may be hard as they snatch every home in your community with their cash offers. Do not be like us and be blindsided. Update: After this was not resolved, I decided to verify reach out to the provider and pay the bill directly to ensure my water was restored promptly. Part of this includes a $60 reconnection fee due to their non payment. read more

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My son and his girlfriend are renting a home in Marietta Georgia. When my husband and I went to visit we pointed out that there was black mold in the bathroom. One month later we returned for a visit and advised them that the floors are warping in the kitchen. We explained to them that there must be a leak. Now they have no running water. So, black mold, warping floors and no running water!!! We read the lease and it doesn't look like they can get out of this lease. This company should not be in business!!! Why should these kids pay rent if they can't be in the house!!! Disgraceful!!! read more

Horrible management company. They ignore maintenance requests, the house had multiple issues with mold that they just cleaned up instead of actually remediating, and their maintenance crew ruined the counter tops and they refused to replace them. My experience with firstkey has been nothing but horrible and I highly recommend staying away from them at all costs. When I notified them 2 months in advance that we were ending our lease, I was harassed daily, sometimes multiple times by their "renewals" team trying to get me to renew the lease. I asked them to stop calling on multiple occasions, and eventually had to get the police involved and threaten them with criminal harassment charges for the calls to stop. Additionally, we went to great lengths to ensure the house was cleaned and cared for when we moved out and they still are trying to keep a sizable sum from our security deposit, so now I am having to fight them on that and report them to state agencies with proof to get my money back. Scummy, scammy, terrible. read more

Our water tanks blew over 2 1/2 days ago. Both laid on their sides due to the storm and lost functionality. We have put in support tickets every3 days since them, Ive made over 30 calls to their "support" line. They actually set up a third party answering service so they have a barrier between them and customer complaints. We have dirty water that smells so bad youd think someone was using the rest room. We cant drink it or use it for cooking. FirstKeyHomes is no where to be found. I have 2 children and non potable, non filtered, debri and bacteria laden water coming into our homes. There has to be some type of public organization that holds landlords accountable. DO NOT RENT FROM THESE PEOPLE! read more

Horrible customer service in regards to maintenance. I have 2 bathrooms and both toilets are nonfunctional. In the one bathroom the tub is filling up with waste and water running into hallway and bedroom. Called 2 times and they said nobody will come until Wednesday and today is Monday. This is ridiculous and the customer service people talk over top of you and don't let you finish a sentence. They sure want that rent money on time though don't they!!! read more

This is without a doubt the worst company I have ever dealt with. We signed a one year lease last year and informed them 3 months before our lease was up we would not be renewing. We received our move out packet and we're charged over $3000 for a "late notice of termination" fee. The master bathroom did not have electricity the entirety of our stay and maintenance never came out despite several calls. There is zero communication and when you do get ahold of someone, they will either refer you to someone else who doesn't answer, or you will get hung up on with no follow up. This company is a joke and I hope nobody has to deal with what we did. read more

I rented a home with First Key Homes from 11/2018 till 05/2022. They were okay when we lived there, but once you are no longer a resident it's so hard to get in touch with someone from the "local office". Per the call center they can't locate the lease or ledger that ended on 05/2022. We've been looking for a new place and were approved through a different rental company. The new company is having a hard time with my rental verification from First Key Homes. I have proof that I stayed at the home in 2022 because I kept copies of all my leases, documents, and bank statements, but every time I call FKH to request a copy of my ledger it only goes to 01/2021. For 2 weeks I've been told by the FKH call center that it has to be handled through the "local office" and they are submitting a request for me to be contacted by someone. The local office has failed to call me or resolve this issue. All my new landlord needs to know is that I don't owe a balance directly from First Key Homes. This is bad business. I would drive to get a letter that shows proof I don't owe a balance, but it's a 2 1/2 hour drive and I am not guaranteed they will locate my information. What are my next steps because this is ridiculous? I thought companies were suppose to maintain records for a minimum amount of years? First Key Homes is causing us to miss out on opportunities because they can't provide what we need! read more

I just think they're shady. I applied for a home, and in less than 1 hour, my application was declined. How would you decline someone who makes 5x's the rent? You people fucking suck! I've heard terrible things about CoreLogic. There isn't a damn thing on my background that should prevent me from passing a background check. Is CoreLogic holding something against me for having a couple of medical bills in collections? It's stupid. I'd rather not pay anyone $1500 dollars for rent anyways. So thanks for declining me. read more

*DO NOT LEASE WITH THIS PROPERTY MANAGEMENT COMPANY* If you care about the health, safety and well being of yourself, your family and pets please take the time to read this before you consider leasing from this company. May 30th I woke up to medium size water damage on the wall of the master bedroom. The water was between the paint and drywall and was also beginning to stain the second floor ceiling at the time. It was coming from the air handler in the attic. Also, I want to note that when my husband went into the attic to check the leak, there was a towel where the leak was as if they already knew about this issue. We called emergency maintenance. Thankfully within a couple hours a technician came out and did a full inspection of our a/c. He noted there was a leak in the condenser unit and the part had to be ordered. Nothing was said about the leak. No other information was given to us. The leak began to damage the drywall in the master bedroom between the wall and ceiling. It was getting worse daily as the leak began to bubble the paint all the way down the wall eventually reaching the first floor ceiling. I would call FirstKey 1 to 2 times a week to get an update for the next 6 weeks. The response was ways the same. "We are waiting on the part". I also want to add the local Las Vegas office NEVER answers the phone. Leaving us to contact the nearest office in Phoenix, Az whom we are very grateful for. July 9th rolls around and by this time the drywall in the room is bulging between the wall and the ceiling. The water had leaked to the first floor and pooled on the first floor ceiling. The darkest part of the stain is about 1 to 2 feet in diameter with about 4 to 5 foot ring around it. We are "still waiting on a part". The afternoon of July 9th the a/c begins to blow hot air. To put it into perspective, we are in Las Vegas in the middle of summer. The first floor thermostat shoots from mid 70s to 88 in just about 2 hours. We have a thermostat upstairs reading in the mid 90s. We call the emergency maintenance line and fill them in on the entire situation informing them the a/c is blowing hot air. After calling a couple times we finally get a call from the First Key technician out of Phoenix, AZ. He informs us nobody would be able to come out until the next morning. Saturday July 10th, First Key thankfully outsourced a technician to come fix the a/c. The tech stated the unit was low on freon so he added some freon and we should no longer have a problem. Nothing more. The evening of July 11th the a/c begins to blow hot air. Again we call emergency line. We inform the operator of the entire situation. The operator states they will contact the tech and we should receive a call from the tech shortly. Hours go by and multiple attempts are made contacting the emergency line with no answer from a Frist Key technician. The operator gives us the same response "a tech will contact you soon". In that time the thermostat downstairs went from 73* to 90* and upstairs was reading 100*. We finally contact the tech in Pheonix, Az late that evening as his number is the only one we have. He informs us none of our local technicians are answering their phones and there was nothing he could do til the morning. We make the decision to rent a room at a hotel because at this point the home is not habitable. Monday July 12th we contact Pheonix informing them of the situation. Leaving out the details of back and forth phone calls with the same response, "We are still waiting on the part", they get the original tech out the afternoon Tuesday July 13th. The tech said he had to do a temporary fix because it needs the part and he already informed First Key the part needed to be ordered back in May. July 14th the a/c blows hot air again. This time we get them to bring us a single portable unit. Unfortunately due to the extreme heat it does not help. Even with the portable unit the temp reaches 97* in the bedroom. We've been calling for updates since. It is now July 18 and we are still "waiting on a part". read more

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Our experience with First Key homes since signing our lease has been a nightmare. Move-in was simple and getting the lease signed was quick, but since then we have had nothing but several communication issues. First we had an issue that the utility company required a "backflow prevention test" as the home we moved into was a brand new home. We contacted First Key and it was confirmed this was a responsibility of theirs to handle. There were a few phone calls back and forth about our availability for someone to come out and complete the test, but the company which does the testing never heard back from First Key so it was not scheduled. We received a letter from the utility company stating our utilizes would be shut off due to the backflow prevention test not being done. Thankfully we were able to let the utilities company know the situation and they handled it directly with First Key, but attempting to handle this form them took several back and forth phone calls, unanswered e-mails, and about 15 people involved in which NOONE could get this task handled. Now we have been trying to terminate our lease as it expires next month. We have called several times and e-mailed several times and it is like pulling teeth to get a response. Follow-up emails go unanswered. When we call First Key the person who answers says they will follow-up...we've even forwarded them e-mails that we have sent to Erica (supposedly the person in charge of terminating our lease) yet still...no response. The last contact received from First Key was 10/20/19 and it is now 11/6/19. We have since called and forwarded messages as requested by who we speak to on the phone and still, no response. We have done our part on informing First Key 60 days in advance of us leaving the property in written documentation, multiple times. We provided dates for a move-out inspection weeks ago and nothing has been scheduled. The renewals team even called us last week to ask what was going on and informed us they had not been told we are moving out. Never again will we rent a home with First Key nor recommend them to anyone. This is specifically for the San Antonio area. read more

I'm writing this review on the day of our scheduled move in, and that should tell you pretty much everything. Like others have said, the service you receive before and after signing the lease is night and day. To their positives, our rental application process was pretty smooth going and we found the two representatives we dealt with- Kendrea Richmond and Tenecia Rideau to be easy to dealt with and get in touch with. Fast forward today- to begin with, no one reached out to us in regards to the moving process. Their email stated we would have a moving orientation/inspection and that's yet to happen. Then the code they sent to me to access the keys from the lockbox didn't work. Those two items by themselves are not a big deal. It's the third that merits the one star. When we saw the home we lease, it came with an old, beat up gas stove. We asked if First Home would be willing to have it removed so we could bring in our own newer model. Tenecia advises me that wouldn't be a problem and that they would do that before moving day. As I'm writing this review. You might have guessed that didn't happen. When I called to ask why, Tenecia told me she spoke to someone named Cliff and that they couldn't move the stove. When asked why she didn't advised me of this, her exact words were 'I deal with a lot of calls and must have slipped my mind'. Her attitude through this was combative and flippant. Not once did she apologize or tried to rectify the issue. It took me speaking with her 'supervisor' Connie to confirm that I can at least move the stove myself and store it in the garage. Not the optimal solution but I'll take it. To be clear, the one star is for their abysmal customer service. If Tenecia would have contacted me early on and told me their policy on the stove, that would have been fine, and up to me whether I wanted to proceed forward or not. But she didn't, and when she had the opportunity to make things better, she failed to even sound empathetic or apologize. It seems clear that once your check clears, you become an after thought. If nothing else, this and all the other similar reviews have taught me to ensure everything is documented and in writing. read more

Would not recommend using this company when searching for a place to rent. They say they take the property off the market after someone applies, but we applied for a home and they gave the house to someone else 3 days later. The worst part is they didn't tell us until 9 days later- we waited an entire week for this application to process that we could've spent looking for other houses, but instead they left us hanging. They basically took our application fee and gave the house to someone else anyway. A waste of money and precious time. Extremely upset and disappointed with this company. I can't believe they'd do something like that. read more

If I could give negative stars I would! Literally the worst experience with this company. We loved our home but after signing a lease in 2021 with this company it the communication quickly changed! And after rent raising raising and never been able to get things fixed or questions asked in a timely matter we finally moved out and have been fighting and jumping thru hoops to get our deposit back. This company is nothing less than SCAMING CROOKS ! moved out had the place clean and junk haul people come and they charged us $200 unnecessary things, tried to charge for additional days as well as doorbell that was already installed (thankfully I kept emails to prove it!) not they are trying to say our refund check was sent to our old property even tho they were given forwarding address twice....! Then we track down the "check" at old property.... And what's inside when we open the envelope (even tho it says "check enclosed" !!??? JUST A BREAK DOWN AND NO CHECK! Now they are making US WAIT 10 business days before issuing another ... when THEY NEVER PUT THE CHECK IN THE ENVELOPE TO BEGIN with! Complete joke! A stalling technique! Scammers! Run far far away from renting here. Not to mention ANYTIME you have concerns you have to create a ticket with someone in another country and WAIT 48hrs "hopefully" for a response! Literally the worst!!! They will be attentive up until you actually move in only! read more

I don't often do this but I have no other choice because I can't get anyone to respond to me via phone or email. First, when we first moved in the AC ducting was severely damaged causing the unit to never turn off. Had I not paid someone $200 to come find out why the air coming from the vents was making me sick we may have never known this. The unit has since been repaired but it left us with an astronomical electric bill that I was told would be prorated when they could properly estimate our usage. Well, that didn't happen. The full amount was tacked to our rent and we had to pay it because the Houston office doesn't answer the phone and our property manager doesn't return emails or messages left on her voicemail. Then, this last week my AC unit stopped blowing cold air. They sent a company out to check it. I was told they couldn't fix it because of the weather but if the weather cleared up the following day he would contact us and come by to do what needed to be done. He never called the following day and never came by. We left several messages with that vendor that were never responded to and their so called emergency line was no longer in service when we attempted that number. Being that we have an infant, my son and I are both asthmatic, and my mother who has cancer and cannot tolerate the heat were all in the house we called someone to come repair it after not hearing back from First Key or their unreliable vendor. It cost us $450 for the repair. I'm now out over $1000 for utility bills, inspections and repairs to this RENTAL home that we cannot afford and cannot get anyone to respond. If I could have given zero stars I would have. DO NOT RENT FROM THESE PEOPLE! We will be moving when our lease is up because this entire situation is ridiculous and not affordable. read more

I will never rent another home from first key homes. Terrible customer service. I can't get anyone on the phone. I've sent multiple emails, left voicemail messages. A huge tree fell on our house/fence that could had been prevented if they would had responded 3 months prior to the maintenance request. You would think they would respond in a timely manor to safety issues. We did our own maintenance to the home because it was pointless trying to contact them for anything. read more

If ZERO stars were a thing..... Firstkey Homes, truly should be called LAST KEY HOMES. This company is the epitome of unprofessionalism. We've had issues with this place since we've moved in TBH, but as of late they have really gotten under our skin with the back and forth cat and mouse games they love to play. AUGUST 1, 20201- we place an EMERGENCY maintenance call after hours (really ~ 5pm) due to the upstairs bathtub faucet not being able to be shut off. I mean, water just gushing even when you attempt to turn the faucet to the "off" position. In order to stop the water, we had to turn the water off in the entire home. This isn't ideal when you have a then 5.5 month old baby and a sick family member going through chemotherapy in your home. We called the emergency after hour number which then relayed our request to the actual after hours maintenance man. After a few hours, he finally called us pretending to be concerned, and finally explained that he "could" come but he's over an hour away from us and it sounds like we need someone now. Mind you, sounded like dude was at some kind of sports bar having the time of his little life. But but okay, fine. He said he would get someone out to us momentarily. Just because we know how Firstkey Homes is regarding their despicable sense of customer service, we decided to schedule a plumber to come out early the next day just in case. If by way of some miracle Firstkey Homes actually came through, we would cancel our own plumber. Well Church, momentarily turned into 7 DAYS LATER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Someone from Firstkey Homes had the audacity to call us a whole seven days later to tell us they were sending someone out to look at the faucet! Could you even imagine??? So guess what, we had already spoken to a resident portal representative that said we would be reimbursed for what we spent out of pocket ($300) and to upload the receipt from Roto Rooter into their system. SEPTEMBER 1, 2021- our property manager. who I'm told is LISA JUNEK (and we've gone through about 10 property managers in the small amount of time we've been renting here), still hasn't reached out to apologize and credit our account. Friends- it is now SEPTEMBER 16. Let's rewind to Memorial Day weekend. We ask to receive a pool pass so we may access our subdivision's pool area. FirstKey Homes has been giving us the run around regarding this as well. Some excuses include, they've been paying the wrong HOA this whole time so they need to rectify that before we can receive our pool passes.... ROLLS EYES. As of yesterday, they reached out via email saying, now get this, they noticed a $300.00 balance on our resident portal. Once we pay that balance they'll be more than happy to give us our pool passes...... Sir. The pool has been closed. Saints, are we mad yet?????? Please keep in mind- we have NEVER been late with our rent in the ~ 2 years we've been renting at this property. We mow the lawn, plant flowers and have gone as far as power washing the siding and the driveway!!! We take pride in this place, even though we are renters. FirstKey Homes MUST DO BETTER. If you're not interested in this line of business enough to make a concerted effort to pretend like you care, please shut this entire thing down. Saints- please don't go through the rigmarole with this sub- par (to say the least) business. Needless to say, we won't be renewing our lease here. read more

Probably one of the worst companies in existence in my opinion. They made an offer on our house very close to asking, said limited inspection, no appraisal, 21 day close, and cash offer. Their request was to have the house emptied prior to close. Thus, we donated and sold basically everything including furniture, children's outdoor swingset, tools and equipment, patio furniture, and so much more. Well, they backed out just 2 weeks prior to close just because they could. Don't risk selling your home to this company as you may lose everything like I did!!!!! read more

I have been in my home for 3.5 years. I never been late on my rent even through the pandemic. However, I have a tree down in my back yard that is also in my neighbor's yard. I have called at least 8 times since early October and my neighbor has come to me about the tree also. Now it is December. I have been told that I would hear from the manager Scott with no call. I then was told by the call center, who obviously does not know what is going on locally, that a bid was finally approved. No call. I am at my wits end and the snow is well on its way in Chicago. This is not going to resolve itself. I need first key to step up. I take care of their home as if it were mine, but as a disabled veteran I cannot cut down a whole dying tree. read more

This was a great first experience, working with first key homes. Everyone was very nice and helpful and met all my needs. Communication was great with keeping me up-to-date on the next step and process to moving. read more

This company I will never ever recommend or give praises for customer service. Their call center reps are not the greatest and never did follow through with a concern I needed to share with the company. Took me 3 hours to hunt down someone who would finally do the job help. I am not a customer, and never will be. But, want to give praise to the FB communicator Scott. This is the only reason there are 2 more stars than what your company deserves. Scott went above and beyond to help with my frustration. A house that is open for rent behind my back yard had it's back porch lights on all day every day. This would very irritating and was shining into our house. Could not enjoy sitting in our living room or back porch at night since this light was left on blaring away. Scott took the time to reach out to whom ever owned the property and made sure this was resolved. He even took the time to reach back to me to give me an estimate when they will be by to resolve this issue. The first estimated day, they did not stop by. He apologized for their neglegence. He reached out and confirmed they'll be by Tuesday. They did! He even messaged me and asked for me to check. Voila! Finally! The light is off. Scott did not have to do this. But, the fact that he took the time to help out a complete stranger, this is remarkable! Thank you Scott! The rest of the customer service team, learn from Scott! He got you all beat!! read more

I rented a house directly from a company and after a year and a few months this company sold the right to first keys and that's how the problems started. more being horrible to serve customers always with a lot of lack of respect and willingness to do nothing and after 4 years I won't renew anymore because this company is very messy and disorganized. read more

If I could give zero starts, I would. Firstkey Homes has got to be one of the worst companies I have ever rented from and that is a lot considering some of the properties I have stayed at in the Memphis area.  From the day we have moved in it has been nothing but problems, one right after another; some of these problems from the beginning are still happening a year later. I won't mention the lack of knowledge or communication about our trash pick up at the beginning or the fact that our dishwasher that looks like it belongs in a studio apartment, if that, and not our three bedroom home. But let's get to the current problems.  Since we have moved in our hot water heater randomly turns off, yes I can go into the attic and hit the reset button to restart but when you really want a hot shower you really want a hot shower. I know multiple maintenance techs have been out to look at it, but how many times can you replace the thermostat or turn down the heat of the water heater.  Iit is almost like no one keeps notes, keys them into the system, or reads the past history before coming to fix anything. Then at the beginning of this year, our garage door quit closing completely.  The job was outsourced to a third party vendor, whose idea of setting an appointment was calling the morning of and asking if anyone is going to be home. When we were finally able to meet at the house, they didn't ask to move the cars out of the garage and proceeded to bang the metal fixturing for 15 mins before leaving, and yes it did finally close all the way. That is up until last week, when the garage door wouldn't open at all. And no there isn't a cord for me to pull and manually open the garage, which I would have seen and noticed had we actually had the virtual walk through with this company like we asked. So all of this to say, last Friday 03/25 I called the maintenance phone number and asked for a maintenance supervisor.  Apparently this company doesn't have the means to transfer or give out other departments phone numbers but can instead take a form and submit it to whoever is supposed to see.  Well fast forward to 04/01, I still have yet to hear from the maintenance supervisor from last week.  I called back today and placed my number in the que, that didn't work and this afternoon after which I am sure they called and answered the 10 people in front of me, I called back.  Once again told the system isn't set up for someone to speak with a maintenance supervisor but a form could be taken and submitted. I decided to google the Memphis office so I could finally speak to someone who works in the Memphis area and not from a remote location.  The office showed they were open until 530pm, I arrived at 520pm and the office was completely empty.  Apparently it was a short day for everyone. So here I sit maybe I will have hot water tonight, maybe I will have to reset the water heater again.  Maybe I can get my cars out of the garage, maybe not. I am so upset that we actually renewed our lease with this company of incompetent, poorly ran management and even worse "maintenance techs" who do just enough to fix it for the moment. read more

This company locked my house ILLEGALLY 10 days before my scheduled move out, without my knowledge while I was in the process of moving, stole 1000s of dollars worth of my stuff, is trying to charge me for HOA fines? This is so illegal, stay away from them. I lost irreplaceable items from my mothers house after she passed away, my husbands items after he passed away, all gone! And they refuse to pay me for the stolen items, damages and suffering from loosing all items that I can never replace. I am currently hiring an attorney. Would be zero if it would let me. read more

The application process is horrendous. No communication from leasing agent. The customer service number answers promptly but they have a standard script and cannot actually provide assistance. Basically, they run up your application fees. We were 20 year homeowners and were extremely dissatisfied with FirstKey. Go with a leasing agent who is local!! read more

Super unsatisfied with the customer service. We have called the local leasing agent that was provided for us multiple times for questions about our application process and have been ignored. When you call the number on the website, it directs you to a customer representative who can't really help at all. They give you the number of the local agent that can help. And then you don't get an answer. read more

This Company does not respond efficiently to maintenance request (especially urgent ones). We have lived in our home for a little under 3 months and have been back an forth about the windows that are badly in need of replacement. They are not secure and you can just pull on them to open. The Air Conditioner runs and the air leaks out the windows. Instead of replacing them, they want o add A/C wall units (splitters) to force more air into the home. They have been out numerous times and had several contractors out as well. They all look at the windows, take measurements and pictures but do nothing about it. My family feels unsafe because anyone can break in. read more

I started renting a home from them and the second I moved in I noticed problem after problem. The toilets in all three bathrooms are leaking. The maintenance technician came and sprayed something around the toilet now it is leaking worst. Underneath the cabinets in the master bathroom is mold and mildew. After putting in multiple maintenance requests they came and painted over it but the smell is still there and the sink is still leaking. I don't even want to go down the list of things wrong. Don't rent from this company. You are better off getting an apartment. I am in one of their homes now and I am so unhappy. I will update with pics soon. read more

FirstKey Homes - Master bathroom toilet. - Real Estate Services Near Me - Marietta, Georgia

Don't waste your time or money paying a application fee!! The customer service is lousy! I wish I had did research and saw these reviews!!

We have lived at our current residence for 2 months. We can NEVER reach our landlord or the FirstKey representative. Everytime we call, we get to the callback option and the number drops. We have a 350 dollar water bill for a 3 person home and for some reason FirstKey seems to think this isn't pressing. I have called the water company and they are willing to assist, but FirstKey has to be the one to call for a water data log to see what is going on. They literally have not helped to solve a SINGLE problem that we have had since moving in. I love the home and neighborhood, but this is by far the absolute worst experience I have ever had with a rental company. read more

1-star review is NOT based on the work done by the master maintenance technician, Kyle. From the first work order Kyle has worked on, he has routinely fixed our issues. THANK YOU FOR ALWAYS BEING A ROCKSTAR KYLE! The rating is for the company, First Key. They are horrendous. You can't get anyone at the "local office" on the phone. I understand they are in the middle of building up and staffing their Birmingham office and that the Atlanta office is covering for them now but it's been over a year now and that's still their excuse. The "emergency" maintenance line is a joke. When you place a call for an emergency, you are transferred to the same line you would be to place a maintenance order. From there, they'll route your information to said "local office" only to have no one reach out. No one reaches out to say we're not coming or we're sending someone out to take care of it. We have vinyl flooring that has water damage from the past tenants that is warped and pulling away from the floor and past water damage to our ceiling that they patched and painted over before it had time to dry. They refuse to fix these as they are deemed cosmetic in their eyes. Only to raise our rent when they offered us a renewal and extension. If we hadn't just welcomed our baby girl into the world in October, we would not have renewed our lease that was set to expire in January. This company could be great! Please First Key, figure it out. read more

Shout out to Antonio Bailey for coming through fixing my heating system! Even though he promised me @7am before he started his route his company directed him elsewhere he still came through with excellent service results! Thank you sir! read more

FIRSTKEY HOMES IS A TRAP. SCAM. WILL TAKE ANY BIT OF MONEY THEY CAN FROM YOU. BUYER BEWARE. NOT BETTER BUSINESS BUREAU ACCREDITED! I don't even know where to start with FirstKey Homes because every aspect of this company is a scam! Even before we moved in they were over charging our account (bank statement doesn't lie) and the "hidden fees" they charged weren't even showing up on their app under "payments". Erica Cabrera is supposedly our "property manager" but she doesn't manage anything including answering her phone or returning voicemails. The only way you can maybe get in touch with Erica is via email, and even then she tells you to call another number or email another office.... still no problems have been resolved. We moved in mid June. The day we were supposed to move in got pushed back a a day due to our property manager never sending us the code to open the door for the first time. We moved from 5 hours away and had to TURN BACK AROUND and come back the next day but still got charged our appliance fees and rent for that day. Things have been so bad we've already contacted our lawyer due to many appalling situations including NO A/C for the FIRST 8 DAYS of living here, being charged non-compliant fees for "missing" paperwork we submitted BEFORE we moved in, and being overcharged HIDDEN FEES where the amount deducted from our bank account does NOT match up to what the FirstKey Homes app says. I sent Erica pictures of my bank statement with the amount taken out from FirstKey Homes and what the FirstKey Homes app says. Again, these amount do NOT MATCH. Erica told me I didn't overpay if it's not reflected in the FirstKey Homes app.. like it didn't happen? Really? Because my bank statement says otherwise!! Going on month 2 and still no credit to our account has been made! Like I said, this company and the people that work there are an absolute SCUM... SCAM. Please do yourself a favor and do not give these people one cent of your hard earned money. It's astonishing the treatment you get from these inept individuals and I am literally counting down the days until we are OUT OF THIS DISASTER! read more

Hope your Labor Day was blessed with good food,especially since I placed a maintenance request last month about a stove and I couldn't cook for my family for the holiday.When you call the hold time is ridiculous you'll be on hold at least an hour minimum.Especially the Memphis Tn branch the receptionist there has the worst attitude ever.I received a call last Wednesday stating they would replace the stove on Tuesday.I took off and waited all day only to end up with no stove and on the phone with aggravated employees until the last one called me and left me on hold for 30 min before I hung up.However i paid this high overpriced rent and have to eat out daily imagine that bill with three teenagers.Lord please bless me to not have to sign another lease with this company.$1175 a month and wherever a hole is inside the house they sealed it with foam to keep rodents out,still not able to take a bath only showers and yes they came out to fix that too haven't been able to take a bath in over a year.Lord please let this be the last lease I sign with First Key where the only thing is First is "THE RENT" read more

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We've had a range of experience with this company. The rental process, lease and getting in the home was quite the chore as communication was as extremely poor. I have to say that Anthony Mack was one of the only people to connect with us in a timely and effective manner during that process. He answered numerous questions we had since we were unable to get in contact with others throughout the process. He even called to check in after we moved into our new home. I am very thankful for him and his hard work! read more

DO NOT APPLY WITH THIS COMPANY if i could give no stars i would, company has no answers for any questions, it's just a round-a-bout of people pushing the problem onto the next. was given at least 7 numbers to call and not one person answered the first five times called, once someone was gotten a hold of no one had answers. joke of a company. read more

I rented quite expensive house for FL and I expected it would be good quality house. As always, disappointment came quickly. In just a month countertops that was painted with the same paint as walls covered with stains. An expensive kitchen was painted with unsuitable materials and soaked up every colored liquid spilled on it. I made a maintenance request, and was answered it's done with good materials and they can only change it for my money. read more

FirstKey Homes - Real Estate Services Near Me - Marietta, Georgia

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