We came in to this branch because my father-in-law passed away and I needed to help my…read moremother-in-law get her bank account set up. We went on a Thursday afternoon around 2pm and were told that she needed to make an appointment with a banker. The first appointment available was for the following week on a Friday at 4:30pm. We arrived early for the Friday appointment only to be told (in a very rude manner) by a gentleman that the person who was to help us had called out of work. I asked why they didn't call us to reschedule, and the guy dismissed my question and walked away to assist someone else. We stood there in disbelief when a very kind gentleman named Daniel came out and said he would help us. He helped give my mother-in-law helpful information and assisted in all her needs.

Unacceptable 11-day check hold and discriminatory treatment…read more I am deeply appalled by my recent experience with Bank of America. I deposited a check on September 11th, but the bank held my funds until September 22nd. Holding a check for nearly two full weeks is completely unreasonable, but what made this experience truly painful was the underlying feeling of racial discrimination in how I was treated throughout the process. I had just returned from paternity leave and urgently needed access to my own money to care for my child. Leaving a father with a newborn without access to his funds for 11 days caused immense, unnecessary distress and hardship. Bank of America showed zero empathy, zero willingness to help, and complete disregard for customer welfare. If you want a bank that treats you with basic human dignity, fairness, and respect, look elsewhere. I would rate this zero stars if I could.

Golden 1 on Olson Drive, we need to talk. Saturdays are always busy here--I get it--but today was…read morenext-level chaos. The line was literally out the door, and for most of the time, there were only TWO tellers holding it down. At one point, a third teller swooped in like a hero, but even they couldn't save us from the wait. Close to an hour in line? On a Saturday? Come on now. Dear management: PLEASE hire more people for weekends! Your customers (and your staff) will thank you. That said, shoutout to Myke, who made up for the wait with his awesome attitude and efficiency once we finally got to the front. He was super personable and made everything smooth and easy. The branch itself is clean and well-kept, so props for that, but seriously--if this place had more staff, it would go from "ugh" to "ahhh" real quick. Help us help you, Golden 1!

I am an old guy and have been to a lot of banks. I love golden one. I have tried many, and by…read morefar.List is my favorite. That being said, this is my least favorite branch. It is close to work so sometimes it is more convenient for me to come here though.Each time I dread it. It never fails that there is always a long line, and it moves very slowly. The branch by my house in Natomas also has long lines however they move quickly. This branch seems as soon as one color finishes.They stop for a short break....or leave. Coming here and having to do transaction inside eats up most of my lunch period. I wish they would be faster or understand their peak periods.And schedule more people.

Always pleased and satisfied when I go to this branch. The staff is helpful and quick. I appreciate…read morethe staff every time I come here. Always comfortable.

I don't understand the bad reviews. Just lucky I guess? I love this branch and hope it stays open…read more I've been to other (different) bank branches (eg) BMO and Chase for other accounts and some won't even talk to you without an appt. Huge mistake. I'm an older person & want to talk to a face when opening an account for over $50K and transferring funds to open different accounts. I like the people here. Even without an appt; I walked in and was helped immediately. I've been here 2x w/o an appt and both times were successful and easy. And - it's in a nice little mall with good eateries. Do your banking and have a nice lunch! Great location.

I was in a pickle and lost my cashier's check but they were kind in replacing it. Thank you.read more

I've never felt so discriminated against whilst banking at a Chase branch. I've been banking on and…read moreoff with Chase for over 11 years and this has to have been one of the worst branches to deal with. Irina, the branch manager is extremely rude over the phone, she had such an attitude when I spoke with her, regarding a transaction and hung up on me! Prior to the phone call, I went in to withdrawal. Th transaction delayed after being asked a million questions. What are you doing with this money? (It's my money??) Not yours? I feel unsafe that you are leaving here with that much? What are you investing in. What do you do..question after question after question. Until I finally was authorized to take my money out of the institutionalized prison that holds my money! Never coming back- no thank-you. You would think they'd want business and clients- guess not.

girls gossiping and laughing behind the counter, another banker flirting with them?!? when i walked…read moreup to the teller she gave me a blank stare. when i asked my question, she looked at another teller, and that teller stared at a third banker to finally speak words to me. i was stunned.

ATM unable to dispense cash. Completely malfunctioning. Didn't go inside as there was no available…read moreparking nearby.

Outstanding Service from Manager Shakeh! I'd like to thank…read moremanager Shakeh for her outstanding service. My family and I have been banking here for about a year, and she has always resolved our issues quickly and professionally. She also consistently keeps us informed about the best available offers. Thank you, Shakeh, for your excellent service -- and thank you, Wells Fargo, for having managers like her. Highly recommend this branch!

This review is specifically for Shaqeh Simonyan (personal banker):…read more I had a property lose my cashier's check, which was purchased in September. I made an appointment online, to work through my options. Shaqeh called me the evening prior to my appointment, to ensure I brough along all pertinent documentation with me, the following day. Day of my appointment, she was extremely personable, knowledgeable (even though this was the first time dealing with a lost cashier's check), patient and kind! She was absolutely amazing, and should be recognized by her branch, for the rockstar that she is! For those of you who have had less-than-ideal interactions with staff at this branch, it could possibly be beneficial for you to make an appointment with Shaqeh, to see if she could assist you! A+ customer service!!!!!

Marina Barbaryan epitomizes this bank, a highly skilled specialist fluent in three languages. The…read morebank itself is satisfactory, but my primary reason for choosing it is Marina, the embodiment of this establishment. All of my accounts, including the business account, are held here.

How long does it take to replace an ATM? It has been more than four months. This is the only Bank…read moreof America I have in miles. These people are not prioritizing the public.

Good experience. Quiet, clean location. Took a little than longer to open up an account, but it was…read morecompleted. Since I've moved around a lot and we own several properties, it almost felt as though, things were questioned, I guess every bank operates differently. The staff seemed professional, and welcoming. The phone app is a little behind, technologically, will take some time getting accustomed to, and they don't use zelle at the moment. I'll test out for a few and see what I think. Hopefully, this is the bank for me. The holds on funds for new clients is a little over a week. Ample parking, was offered tea as I waited. All was explained thoroughly. Laurie assisted me with my banking needs. She's very professional, and careful. Gave 4 stars because I'm hoping that zelle will be offered and updates will be provided sooner than later.

Horrible bank! Don't deposit your check here if your not a business! Just go to a more established…read morebank because they are EXTREMELY UNPROFESSIONAL, and very rude. I do HVAC, I will never deposit another check here! Or anywhere else they tell you it's a privilege to have a debit card when actuality it's a PRIVILEGE TO HAVE MY MONEY DEPOSITED EVERY MONTH!

Been with this bank over 21 years. Got it only because when I started a new job they had there…read morechecks out this bank. But I've stuck with thus smaller bank because the service is excellent and still is. We've always had a Bof A account but the great staff and overall service can't be beat ny any bank.

So happy to have switched to this bank. No regrets leaving the grocery store banks for the first…read morename customer service received here.