As someone who doesn't like the dentist and hasn't been in years i had a very large amount of…read moreanxiety going into this appointment. I will say the staff here was amazing in helping with that anxiety, very personable and catered to my needs and how i felt going into this. Ended up needing a root canal for a broken front tooth and the Dr walked me through the procedure and brought back my smile. I really appreciate the team here and will happily be going back. (This is coming from someone who has never reviewed something before)

Wonderful experience from start to finish! Best dentist and staff around!! Dr. Syed's…read moreprofessional expertise, integrity, and compassionate concern for his patients is clearly evident. We always look forward to returning to the office to see everyone!

Arrogant, dismissive and disrespectful. They miscommunicated from the start and at the first sign…read moreof trouble from the insurance company they showed their true colors. Even the manager was arrogant and disrespectful, also the issue was resolved within a few hours so their behavior was completely unwarranted. To anyone reading this please know you can get the primary dentist license number from your insurance and you can submit a complaint to the dental board through the state, the forms are easily downloadable online through the state department of health website.

Do not trust the estimates from this dentist. We were told that the procedure was covered in the…read moreestimate showed that we would not pay any money for this procedure. All of a sudden they stopped covering our insurance and now I was out $180. Every single time you go into the dentist, you need to ask them if you are still covered or you will be hit with a very expensive bill.

It was great today to see the beautiful staff. Morgan was…read morethe best hygienist. Kind and caring. Very special person Fell like old home week. Best Dentists in Kennett Square. The family invested in Kennett - what a blessing

My family and I started seeing Dr Carl Jr and his father well over 20 years ago. Since then my…read morethree children have grown into adults with families of their own. I haven't always been a fan of the dentist. My anxiety started at a young age. Yet, Dr Carl and staff welcomed my family and calmed my anxieties. Dr Carl Jr connected with my kids through conversations that consisted of concerts, etc. Posted around the office are pictures of his family and his wife's art. I've recommended this office to others quite often. Years passed and my children have moved on. Life is full of twists and turns. Some friendly faces have gone from the office only to welcome new faces who made the experience just as comfortable. My own life has changed as well as so has everyone elses. Understandable. I'm in management in retail. I've been in the industry for 40 years. I know how important good customer service is in all industries. I know it isn't always easy, but good customer service is a requirement. I recently called the office to make an appointment. It wasn't a routine visit. I had an uncomfortable issue that needed attention within the week. I was refused an appointment because I had an outstanding balance of $50.00. Due to a cancelled appointment that was not canceled within 24 hours. I recall that phone call. I tried twice to cancel the appointment. Their phone kept breaking up. I know this because I immediately called a family member just to verify my connection. I offered to pay the fee when I walked into the office for my appointment. I was denied an appointment until I paid the fee. I was willing to pay the fee over the phone. But I had one question. Why $50.00?? She said it was because in the past 3 years I canceled 3 times. Her delivery was not professional AT ALL! I've been going to that office for well over 20 years. I'm sure it's a lot longer than that. My kids are 37, 35 and 31. As a result of her UNPROFESSIONAL DELIVERY I reacted and told her I'd find another dentist. It's not that I didn't want to pay the $50.00. I had no problem paying it over the phone. It was her UNPROFESSIONAL MANNERISM that is making me look elsewhere for service. I'd like to thank Dr Carl and Staff for going above and beyond! The professionalism, the caring, the concern, the fun conversations, the great impression left on my family..... I wish you and your family all the best! God Bless. And Pam, I hope you have a better day.

Right off the bat I'll disclose that I am a RDH from WA state. I loved my job and my patients and…read morewas never entrenched with office politics or production, but was totally respected by my peers. Thus I have had opportunity to witness all aspects of dentistry and Dr Shah runs a first rate office. She is extremely personable and rapidly puts a patient at ease...in this case my husband-who is very much a man's man, but not so much in a dental situation. Dr Shah fit him into her schedule and explained everything thoroughly to him. He was amazed at how pain free the procedure was. Her skill level is unsurpassed and so...DO NOT HESITATE to make an appointment with Dr Shah. Seriously...she is the bomb.

I had a very scary dental infection experience and Dr. Sweta Shah-Saini at Modern Endodontics was…read moreabsolutely incredible. After a cold, one of my teeth started hurting and within two days my upper lip became badly swollen from a very aggressive abscess. My general dentist told me I might need treatment on two teeth and possibly even lose one of them. I was extremely anxious and worried that the antibiotics were not working fast enough. Dr. Shah-Saini agreed to see me very quickly, carefully reviewed the X-rays, and immediately explained everything in a calm and clear way. She identified that only one tooth needed a root canal, while the second issue was minor and should resolve with antibiotics. Her explanation was detailed, honest, and reassuring. The procedure itself was amazing. Even though infected areas can be difficult to numb, her anesthesia worked perfectly and the entire root canal was completed in less than 30 minutes with impressive technology and skill. She was able to preserve my existing crown by accessing the tooth from the back, which I really appreciated. She also changed my antibiotic, sent the prescription immediately to my pharmacy, and made everything affordable through insurance. Beyond being highly skilled, Dr. Shah-Saini was compassionate, efficient, and genuinely caring during a very stressful situation. I left feeling relieved, informed, and extremely grateful. Before the appointment I signed all those forms online, very efficiently and comfortable, and Susan from the front desk was extremely patient and helpful. I highly recommend Dr. Sweta Shah-Saini and her office, Modern Endodontics, to anyone needing endodontic care.

I was treated like Royalty by the entire staff. They spent well over an hour trying to work with my…read moreprevious DDS to share my X-rays long long story short. I returned to the office later that day and had 2 teeth extracted. I am an 89 yr old Dentaphobic. I lose a weeks sleep prior to cleanings. This was the BEST Dental visit of my life. Highly recommend.

I love Smiles of Wilmington / Dr. Rautio and couldn't recommend this office more. I found this…read moreoffice via Google searches when I was looking for an office with some later hours to accommodate my unpredictable work schedule --- Smiles is open until 7PM Mon to Thurs and luckily is quite convenient to my house. I still remember being shocked at how nice and approachable everyone was on my first visit. The waiting room has comfortable chairs and an inviting atmosphere with music playing throughout the office. Each staff member introduced themselves with a smile and I was taken on a brief tour of the office (and made aware that they offer a few free refreshments if needed). I was even given a small gift as a thank you for joining the practice! Since that time, the staff continues to greet me warmly. I've been sent tokens of appreciation for friends/family that I've referred there (who else can say their dentist sent them a steakhouse giftcard?!) and Dr. Rautio expresses gratitude every time she sees me. I look forward to catching up with my usual dental hygienist, Yessy, who remembers to ask about the trips and life updates I had mentioned the time before. They return phone calls and emails quickly and often text me on days I have a late evening appointment to let me know they're able to accommodate me earlier if it works better for me. The personal touches at Smiles of Wilmington are incredible and so appreciated. I am confident I can trust them with all dental care as well. Aside from reviewing their available services on the first visit, they have never made sales pitches for services I didn't need or want. If I could benefit from additional options, they explain the reasoning and respect my decisions if I opt in or out. Unlike experiences I have had elsewhere, I have never felt like they were trying to make money via unnecessary dental procedures. So thankful to have found Smiles of Wilmington --- if you're looking for a dentist anywhere in New Castle County, this is it.

Dr. Rafetto, Danielle, and the entire staff are all SO WONDERFUL!! I can't say enough what a great…read moreexperience I had- which I would think is rare when getting your wisdom teeth removed!! I've been so terrified of any dentistry after a terrible experience in my teens but everyone made me feel so at ease! From the consultation through the wisdom teeth removal procedure everything was communicated so clearly and with such patience.. and the procedure itself was a breeze! I appreciated the information packet and care package for my post extraction recovery. There was hardly any pain during or afterwards-- I will recommend this practice to everyone I know!

wisdom teeth surgery: definitely nervous before consultation and surgery but every time I was in…read morethere I felt safe and taken care of. Amazing service all around and overall heartwarming environment. Everyone there is very professional and educated, I would definitely recommend.

Dr.Taha, Barb & Mary are all the best! Extremely professional, kind, patient & helpful. I am so…read moreimpressed with the practice and how the office is run, cleanliness and skill level. I went for a root canal & they all managed to make it a pleasant experience Thank you all!

I am looking for an endodontist and found Dr Taha is in my network. I called and asked to speak…read morewith the office manager because I have several procedures needed as my previous endodontist no longer takes my insurance. Before I could even ask to speak with the office manager, a woman named Mary asked me my name and phone number which I gave immediately. Then, before I could ask for manager or even ask a question, she proceeded to start to GUESS what I was calling about! Is this for a root canal etc. Very unprofessional. Never even heard me...really not listening as she interrupted with her queries. I will find another provider because of unprofessional and rude behavior of office staff Mary.

Thankful for his meticulous patient care prior too surgery. Dr Paolino took my blood pressure and…read moreit was high. Waited a bit n took it numerous times hoping it was just nerves. After discussing a recent fall I had he mentioned I may have a blood clot and sent me directly to my regular Dr. who found I did have a clot!! I am truly grateful for his diligence in this situation

Great oral surgeon and the whole staff was wonderful . Implants feel good and I knew exactly how…read moremuch I had to pay.