I tried 3 times to remote deposit a check, each time they rejected it saying I did not capture the…read moreentire check. The 3rd time, I had someone stand next to me and verify the check pictures matched their requirements. Pathetic process, they actually blamed the camera on my phone.

this bank is so messed up. I paid 20 dollars for a stop payment on a up coming charge from my…read moreaccount. It went through anyway with extra fees added. I can't understand my statements they say what is in the account then there's a lesser amount that is available for me? what bank does this? They are horrible.

horrible company. I had an atm transaction get compromised and the bank has not been helpful at all…read moreavoid this bank they do not care about there customers

Day before the Christmas holiday the New Hartford Commercial Drive office decides to close early…read morefor inclement weather. Not a single other business is closed. A few wind gusts and hardly any snow. Made it very difficult for me take cash out of the bank for my Christmas cards. It's NY in the winter...sounds like the workers in this branch don't want to work.

Can't log in anymore without typing in annoying codes from my phone despite using the same device…read moreand browser every time. No codes not being sent. Disputes also not taken seriously here either. Looking for a new place to bank at this point...

Worst new account experience. It's been over two weeks and I still don't have my debit card. My…read moredeposits take a ridiculous amount of time to post to my account, and today I called and went to a branch and my Saturday deposit couldn't even be found until they spent 5 minutes investigating- even though it showed 'accepted' on my mobile app. Seriously considering opening an account elsewhere and moving everything over.