The first time I went to FSPT was in 2019 when I had a frozen right shoulder and a Grade 2 Rotator tear; I went to the South Charleston location. Jessie was assigned to work with me; he was great and helped my recovery without surgery. I could not have asked for better care and treatment.
In December 2022, I had a frozen left shoulder, but the scar tissue was so bad I had to undergo shoulder manipulation to break up the scar tissue. I had the procedure on December 27, 2022 and started physical therapy that afternoon at the Saint Albans location. I live in Saint Albans, so I opted to go there since I work from home. Allie worked with me for most of my visits; Tyler performed dry needling to assist with the knots in my muscles.
The employees who work there seem to really care about their patients, but I cannot say the same for the owners. The employees are always working with more than one patient at the same time, sometimes it is three or four patients at the same time. I feel this is a disservice to those who need extra care or one on one attention, particularly older patients. Most days I would forgo the tens unit and heating pad because I knew Allie was working with other patients. The owners seem to care more about money than the patients who come there for treatment. I don't know if it is legal, but they are billing for multiple patients at a time. I don't think they can give each patient quality care when they are working with multiple patients at a time.
I sought out massage therapy outside FSPT because some of my range of motion was not getting better because my muscles were so tight. Massage therapy made a significant difference, but I should not have to go elsewhere for massage therapy. I should have been able to have massage therapy during my physical therapy.
If the owners would hire adequate staff to work with the number of patients they have scheduled and not double, triple, or quadruple book, then patients would get the care they deserve. I will not return to FPST if I require physical therapy again. They have a great staff, but they are overworked. I have been going to physical therapy three times a week since December 2022.
I also think it is unprofessional for the regional manager to come out of his office and converse with the staff, not work related, while they are working with patients; the staff should be focused on their patients.
The Saint Albans location could be great if the owners cared more and hired enough staff to work with the number of patients they have scheduled, instead of their employees working with three or more people at a time. read more
