I rented from this company for 11 years. The property was well teken care of. The carpet was already destroyed upon move in and the owner never replaced the carpet. You would think they would replace it after a decade of living there. I had to move out this April. They gave me a 30 day notice to move out, due to the owner selling the house. I received a bill for $895 that they are charging me. I would think that after being a great client for 11 years and never being late on rent and keeping the home in great condition besides nor.al wear and tear that i would have received atleasf the security deposit back. I would not recommend renting from this company. One positve thing about the company is that most repairs were taken care of quickly upon placing a maintance order. ​ read more

Fadra! Wow. Cannot say enough good things about her and her team. First Serve Realty top notch. Highly professional. Knowledgeable. So pleased with them on so many levels. For a few years now, I have been dealing with them. Thanks for the great service. read more

Rented a house in the McNeil estates through First Serve Realty, and they couldn't have been more accommodating. We would highly recommend Fadra Kyle and her team. Thank you so much! You made renting so much easier than we had anticipated. (So easy, that we might regret buying! Haha) Jamie Kaye and Kyle Dolder read more

Don't rent from here !!!!!! Sandra Kyle, very rude. very bad at communicating and giving information pretty much. Her job is to ruin peoples lives and make people move who don't have the money to move. She's really not a nice person at all whatsoever she needs to find another line of work and I'm come on the real estate board. She needs to lose her license. Just goes out to you Sandra Kyle. read more

Fadra and company did an absolutely amazing job managing my property FOR SIX YEARS!! Yes, every detail (managing both my home and prospective tenants, attending to repairs when needed, efficient work and consistent communication, ...everything). A1 service! Truly appreciated, as well. My property was expertly painted, secured and in tip top shape when I finally arrived to live in my home full-time, again after six years of renting. You cannot go wrong with Fadra and First Serve Realty, trust me (and I'm pretty picky. *smile* )! Thank you, so much. God Bless. - CH read more

Horrible rental management company. You won't get your rent until middle of month. They charge high service fee every month and some other fees. There is no body answer you call. No reception!!you need to record your message first and they will call you back 2 days later. When your rental property needed something to fix, then also give you 1 price. They don't compare and help you find the lowest price. More, they will say it is owner's responsibility to fix even it is tenant's fault. People, do some research before you make decision have this company service you. read more

I have sent several texts, e-mails, and tried navigating their website multiple times. The texts go unanswered and undelivered, as do the e-mails, and the only time I received a response was from an automated machine that sends you to a completely different website and then asks or credit card information for a fee to view the property! Even worse, when calling any of the phone numbers listed, none reach any actual realtors and simply redirect you to the website. It is as if they would like to completely avoid interacting or assisting anyone interested in any of their properties. When I finally got ahold of a phone number to an actual person, I was rushed through the phone call and once again redirected to the website. Awful customer service, unprofessional overall. An actual, never-ending, infinite circle of frustration. Unbelievable. read more

Yes, this was obviously a case of mistaken identity. Let's just look at your reviews. Hmmm, seems consistent. Of course you would not remember this negative interaction it was almost 2 years ago. Right my money makes no difference in the real world. Relying after almost 2 years, we are all so impressed by your extreme professionalism. Seems like this is VERY MUCH YOUR CHARACTER. I would be more impressed by you taking accountability for your actions rather than just lie. read more

I recently rented a home being managed by First Serve Realty and I was so impressed with the level of customer service I received. They were always friendly and helpful with any questions I had and made the rental process so smooth! Would definitely recommend First Serve. read more

I just wanted to take the time to recognize this incredible real estate company! I want to recognize Bryan in particular for making the process of selling my house such a seamless experience. He was very dedicated and makes you feel like you are his one and only client! He is very responsive and helpful with any questions! I cannot thank him enough for his great service and hard work! I would only call Bryan for any of my real estate needs in Las Vegas! read more

I've tried inquiring by email multiple times about a rental that they have listed on HotPads, never received an answer. Finally, I decided to call them since I guess that's the only means communication they engage in. Well it turns out the house my Wife and I were interested was already rented out. Perhaps if someone would've responded to my first message a week ago it would've been a different story. Bad communication is not good customer service... read more

After careful consideration for a property manager and real estate agent in the Las Vegas area we decided to go with First Serve Realty and we are SO HAPPY we did. I called the first 7 top rated yelp property managers listed and most of them brushed me off or gave me the run around and never got to speak to someone. When I called First Serve Realty, the receptionist was professional and I was transferred to Fadra and got all my questions answered. Fadra was so friendly and knowledgeable. She took her time to explain everything to me and we had a lot of questions. I would also email her all the time, and she was always on top of it. We don't live in the Las Vegas area, and Fadra has been nothing but amazing and accommodating to our schedule. She takes time out of her weekends to show us homes, and I mean A LOT of homes (for an entire day, both Saturday and Sunday) because we were interested in many different options. She is EXTREMELY hard working and we never once felt pressured or rushed. She always answered our questions with 100% honesty. She is easy to talk to and funny too! Looking at homes all day with her was such a fun experience. Buying a home is a big deal, and First Serve Realty made the process so smooth and easy. We also got to work with Bryan and just like Fadra he was amazing. He is so organized and gave us great advice. Fadra and Bryan are definitely excellent property managers and real estate agents, but most importantly they are good people and always had our best interests in mind. They are kind, professional, experienced, and honest. I would HIGHLY recommend First Serve Realty to all my family and friends! read more

The whole crew at First Service is top rate! They helped me sell my house & manage a condo for me while I'm in another state. They are just the best at finding great renters & maintaining a great relationship with the HOA! Thanks so much for everything!! read more

Prompt response and answered all questions. Thy accommodated my payment method requests. The home I am renting is a great find in a great neighborhood! read more

We found Bryan and Fadra's business when we were looking for Property Mgmt companies for a condo we owned. We don't live in Las Vegas, so we needed someone to help us manage this place we'd owned for years. They were INCREDIBLY helpful from the word GO, and quickly became our favorite place of the few we were considering. Long story short, we decided to sell the place shortly thereafter, and they made everything SO EASY, esp. considering we live 1500 miles away. It was not an easy sale - the place needed a lot of work but presented an opportunity for someone who wanted to customize a home to their liking. I cannot tell you how outstanding First Serve was - Bryan was incredibly responsive to my every question and need, and streamlined every part of the transaction. We closed before we even owed another mortgage payment! I have heartily recommended Bryan and First Serve to my relatives in the area who have multiple properties - I'm no pushover, and am a stickler for good customer service. But I am happy to give First Serve 5 stars and my whole-hearted recommendation. These guys earned it. read more

In response to your response to my experience only proves what I said. Obviously you were not privy to my multiple interactions with your representative, Sandra. I read similar negative experiences posted by other prospective renters on your website and your rude unprofessional responses. I was shocked that you even disclosed private information. All I can say is I stand by last post and wish I had not taken down the first which fully described my experience. My family not getting your rental was a blessing in disguise. However, I still wish you well and hopefully you will learn from this experience as well as I did. Thank you. read more

Worst experience of my life, I've waited a years to post this. So this is not a fresh experience, I've had time to calm down and my feelings are the same. Very unprofessional, from the very start! Once you sign the contract except nothing good from this company. Poor communication and clearly no real management experience. Look else where, trust me. Created this account only to post this review. Long over due... I apologized for not doing it early to save someone else from the experience. read more

As a recent customer of First Serve Realty, I have personally seen how helpful Fadra, and her team have been in assisting me find a new home. Their team exudes professionalism, and I would not hesitate to utilize them again or recommend them to friends and family. First Serve Realty will go out of its way to find you proper accommodations. - Real customer read more

Extreme disappointment with the property managment service. They are extremely unorganized and cannot keep employees so there is a continuous change of employees. The broker owner is very difficult to work with, she is very disrespectful . The broker owner cannot accept her mistakes and causes financial looses for home owners. They do not communicate and don't report issues to home owners on time. They are not a good property managment service at all and have no proper way of communicating with their home owners. All she cares about is making money herself with zero regards to others and their money. I am sure she is not alone in town when it comes to horrible property managers. Don't take more business if you are overwhelmed and can not properly manage homes just for the greed of making more money. We don't deserve to loose our money as a home owner due to your neglect. Very high fees, very poor accounting, do not take of HOA issues, charge you for things that tenant should be responsible for , non-compliant with managment contract and no care about communicating or taking the time to answer any question home owner has a right to ask. Altogether they are a zero rated property managment. read more

This is the only time we have ever won big in Vegas! Seven years ago we purchased a condo and Fadra Kyle at First Serve did an excellent job managing it. Since we were out of town owners I was concerned about how allowing someone else manage our property might go. However, Fadra took care of everything so well we often forgot we owned it! Then a few months ago we decided to sell the condo and Fadra's husband, Bryan, listed it and sold it in just a few days. He was professional, prompt, and on top of everything throughout a very short sales process. We doubled our money and could not have done it without this real estate duo! I highly recommend First Serve Realty for both property management & real estate listing or purchasing. read more

First Serve Realty was great with the services that they provided. I am a professional Computer Networking Technologist and from the time i first initiated contact with First Serve Realty was with Bryan and Faydra, and from that meeting i knew right away that I was going to choose First Serve Realty. First Serve Realty sold my property fast and for what i expected. Thank you Bryan. And i recommend First Serve Realty to anyone who is reading my post. Thank you. Professional Computer Networking Technologist, Michael Tremba read more

Local investor here, new in the Las Vegas market. Had three conversations with Faya who indicted they would like to work with me in renting out a home on the east side of town. Gave her the address in our first conversation and by the third talk she flat out told me they don't service my area... Kinda misleading and snobby to boot. My impression is if the rental is not 3k or more they are not interested. read more

I had First Serve as my property management company for two years and had an excellent experience with them! They are very professional and personable meeting any problems I had with the house expediently and competently. I would highly recommend them to anyone looking to lease or purchase a home! read more

I remember when I first saw their Yelp page, I remember seeing all the 5 stars but noticing that they were from owners. I didn't think this was BAD but I guess I wasn't sure what it meant about what my experience would be like. Well, As a tenant, I've found First Serve Realty to be pretty awesome. They're not perfect, but they definitely have exceeded my expectations thus far in my first 6 months or so in the condo I'm currently renting. Just wanted to leave a positive (and accurate) review here to reflect my experience since I happened to have a conversation with someone about why I'd left my old place. :-) read more

Worst service ever very rude people working here the owner Bryan very rude didn't want to talk to me started yelling at me worst service ever would never recommend anyone to this place read more

Bryan, Faydra and their entire team are fantastic. Throughout the two years I used First Served as my property manager for my rental while I was out of state and eventually as an agent to sell my home, Bryan was very professional, responsive and patient. He walked us through the nuances of the sales contract & helped understand the layout of our offers. I would highly recommend First Serve Realty as property managers and as real estate agents. read more

I can highly recommend First Serve Realty and specifically Fadra. We relocated from California to Las Vegas and they worked diligently finding us a home (not one they managed) and then went WAY above and beyond assisting us with items that were clearly not typical in this type of a transaction. I'm not an easy person to deal with and we are "picky" people, First Serve hung in there with us and gave us great counsel on this transaction. When our lease term is up we will be using First Serve on our purchase transaction. Great experience, highly recommend. read more

First Serve Realty manages our property after I got military orders to Alaska. They did a great job managing our property until the value of the house went up enough for us to sell the house. Value finally went up enough at same time our tenants lease was up. They also did a great job selling our house. Made it seamless with us being thousands of miles away. Highly Recommend them for managing or selling property!! read more

One thing I'd like to mention is that Fadra seriously violated the Fair Housing Act. I recalled her conversation over the phone with someone when she was at my property that her company won't list any property in a certain area. I was shocked to hear like "We don't bother to list in that area. It's a war zone with all food stamps & section 8 people....I can't go there with my car. Good luck with that..." She probably didn't think I heard all that when she excused herself for an urgent business call. I stepped away to the kitchen checking the new fridge before going over the paperwork with her. But I could still clearly heard her quick conversation. I don't know what agents discuss with each other when no one is around but it amazed me. I should have cancelled her at the time but I didn't. That's one of my biggest mistakes. Fast forward, I have had a section-8 tenant in the recent years and to be honest they are probably one of my best tenants. It's unacceptable to judge people because of their economic conditions. Period. read more

Everyone at first serve realty is fantastic.. Being a first time renter. Fadra and her team always manage every situation that comes up unexpectedly. Allowing me piece of mind that the house is being well managed. read more

I rented a house last year from out of state, and they were very helpful and made it easy for me. They have been very responsive and quick to attend to any problems. This is a Professional organization, I highly recommend! read more

I started working with Fadra in 2009. I am active duty and was re-assigned to New Mexico and needed to rent out my house. Long story short the market at the time really did a number on my homes value. From a renter, to near foreclosure and finally a lengthy short sale I was able to finally breathe a sigh of relief when her husband Bryan did a lot of hard work and got it sold. They were polite and patient through a very stressful process and I recommend their team to anyone with any sense! Thanks a bunch guys!!! read more

BEWARE of renting from this company. Broker/Owner Fadra Kyle is dishonest and will not give you back your full deposit. After relocating to Las Vegas from out of state, we hadn't been renters for years. We lived in a home managed by First Serve for 4 years which we received in mediocre condition upon move in. We filled out the move in inspection paperwork and have record of all the items which were not in great condition to which we were told "It is a rental". We also kept notes of all the repairs and improvements we made to the home to help bring it to our standards. We kept immaculate care of this home and left it in pristine condition after move out. We did all touch up paint, and had it cleaned top to bottom. I have attached photos below to show it was ready for immediate move in. We paid $350 for the carpets to be cleaned, every surface of this home was cleaned, every blind, window, medicine cabinet, baseboard, light bulb. We even replaced all filters and batteries in a dozen smoke detectors, left all the extra filters, light bulbs, and batteries as a kind gesture to the new tenants (which were already taken by this property management company when I arrived to walk the home with the representative). After several attempts to schedule a move out inspection Fadra came by on her way out of town for the weekend as we had the moving company there packing items and prior to the final cleaning and noted the only things that would prevent one from receiving said deposit back. Of course after the final cleaning these were not an issue. She emailed a week later noting a few bogus things which I requested we meet to walk the property as I had taken photos and her claims were ludicrous. She sent an employee in her place and he was stumbling to find anything wrong. He pointed out a streak on the glass of 1 of the shower doors and a bit of lint in the bottom of a shower basin from the cleaning companies wet rag. So I agreed to go to the store and purchase supplies to wipe these 2 items and he agreed that would warrant the return of my entire deposit as the house looked amazing. I did just that and resent photos of the areas. He reached out via email a week later asking for our forwarding address which I had already provided and 2 weeks later I received a partial check with a hand written note from Fadra noting the home was not clean enough and a receipt from a cleaning company she supposedly hired for $200. Please see attached photos so you can be aware and steer clear of this dishonest company. I hope to prevent any other honest people from falling prey to the money grab. http://s1376.photobucket.com/user/Tabitha77171/library/ http://s1376.photobucket.com/user/Tabitha77171/slideshow/ read more

Fadra and her team has done a great job getting my house in Las Vegas rented in a timely manner. They promptly responds to any of my questions or concerns which I greatly appreciate. Fadra is easy to work with and has even made accommodations to my special circumstance of a short noticed relocation. Keep up the good work First Serve Realty! Thank you. read more

Have had nothing but great dealings with First Serve. The few issues I've had with the property have been addressed quickly and efficiently. Lease renewals have been as simple as a couple emails and done. They made a big part of my move to Las Vegas simple and trouble free. Highly recommend them. read more

Looking for a property manager? I recommend Fadra Kyle from First Serve Realty. We were moving out of the country, and needed a professional, reliable property manager for our house. Fadra secured excellent tenants for our house, and has managed the small repairs without any hassle to us. At the six month mark, she completed a thorough inspection of the property with photo documentation. First Serve Realty also has an online section for rental owners, which makes tracking financials easy. Having a property manager we can trust has been invaluable, especially considering our distance. read more

As first-time landlords, we weren't ready to manage everything on our own. First Serve Realty has done a great job with everything & we would highly recommend them! read more

We met with many property management companies after deciding to buy a rental property. We absolutely made the right choice with Fadra. Her staff is attentive and helped us through every step of the process. We found a tenant quickly and easily. First Serve took care of the background check, the lease, deposit, switching of utilities, everything. Their website makes quick and easy work of the finances, and the rent is direct deposited to our bank account monthly. Highly recommended! read more

Nancy Tucker was nothing short of amazing while assisting me with finding a rental home. Her efforts have been tireless and more importantly has operated with great integrity. I have already shared my experience with co-workers and friends. read more

I no sooner got home from out of state, dealing with my father's death, in time for our yearly inspection. The inspection was going fine until we inquired about a problem we'd been asking them about for a few months, ever since the plumbing burst and got fixed. Then, suddenly, the attitude from Dana changed. "Oh, you're THAT property!" and suddenly she began complaining about how we had too many holes in the wall (most of which was thumb tacks). Then, days later, we receive a notice stating our lease would not be renewed. As we received this notice on the 22nd of June for July 22nd, and our rent was due on the 1st of July, we paid the full months' rent. After talking to a professional of our own about the problem, we determined that sewer gas was being released into the house. Upon explaining this to them via email, they responded positively, that such was an easy fix and it could change everything. We didnt trust it, so we opted to find a place and begin moving. The plumber THEY chose to call arrived and claimed to not smell anything (as did Dana when she did the house inspection, despite our professional and ourselves finding it unmistakable). The plumber did, however, find the seal on all three toilets to be broken, which would account for the sewer gas getting into the house. Had we known this, we would have reported the rocking toilets when we moved in. Still, we moved out in two weeks. On the 12th, we stopped by their office to turn in the keys. Dana proceeded to be very rude, refusing the keys and saying we couldnt just walk into their office without an appointment! We were also informed that they would NOT pro-rate us anything more than from the 22nd to the 31st, despite us already trying to turn in keys, which they refused. So we sent them the keys via mail with a confirmation that they were signed for by the 22nd. Due to having gone through a month and a half of going back and forth watching my father die and then hurrying up and moving in under two weeks, we opted to forfeit the deposit instead of cleaning. However, they then tried to charge us for the plumber they chose to call out. When we tried to call them about this, we were told Faydra was not in the office and we could leave a voicemail. When we asked to do that, Faydra instead answered and screamed at my husband for daring call her after hours! We still have not received our pro-rated amount from them nor any other contact, well over two weeks after they got the keys. I will never do business with these people ever again, and neither should you! Update: I wouldnt say MANY. there were several calls concerning the busted pipes that consisted of damage prior to us moving in. We did NOT demand our security deposit back, it was suggested to us and we asked about it at a later point in time. We were completely moved out by the 12th. We showed up asking to turn in the keys at 3:30 (your office closes at 5), but were told to talk to Dana. Dana came out (in her gym outfit) and, insisting that "you cant just walk in without an appointment! You wouldnt like it if I just showed up at your home, would you?" We ASKED about our rent being pro-rated from the 12th and were told NO, you would only pro-rate us from the 22-31st. When just the woman at the desk was there, I did quietly mention to my husband about a lawyer, but NEVER said so to either you or Dana (because you never came speak to us, only Dana did) so we left with the keys that we mailed to you via certified mail. After we got home from trying to drop off the keys, we found an 85 dollar bill from your company for the plumber YOU called out AFTER we started moving out. In trying to get your voicemail, YOU ANSWERED. You cut him off and told him you would call him BACK when you werent so busy. That was 27 days ago. Until yesterday, we have NOT HEARD A WORD FROM YOU SINCE THEN! Update 8/21: To their credit, they did finally pay us what they owed us. read more