After a sudden water emergency, we were overwhelmed and unsure what to do. Hayden Insurance was…read moreincredible. Within hours, they guided us through filing the claim, connected us with The Crew (emergency water services), and made sure our policy covered the damage.They handled everything quickly and professionally, and thanks to their help, we had repairs started within days. I can't thank them enough for turning a nightmare into a manageable situation. Highly recommend them for anyone looking for reliable, responsive home insurance support!"

I've had Hayden insurance for a long time and it seems like their rates are creeping up at an…read morealarming rate. I've never had to file a homeowners insurance claim but my rates have increased 61% over the last two years. I haven't got the bill for auto but hopefully it hasn't increased that much or I will have to start looking for a new insurance company.

If there were an Unbelievable Star vs Great 5 star designation, I would readily check that review…read more From the minute we contacted Jeff Glick and Sarah Gearheart, the service, knowledge and expertise surpassed all my expectations. We have looked for many years, contacted many offices and found the right fit for our auto insurance and home insurance needs with the Jeff Glick Insurance Agency. I truly can not commend Sarah enough. Very quick in response to our questions with patience and tenacity in servicing our needs. With respect to everyone seeking help, call this agency for all your needs. They have saved us an enormous amount of money, time and wonderfully listening ear to help in our switch from Geico. Regards, John W Inge IV

Took awhile for someone to come to our house but I think it's all going to be OK!read more

The employees at this particular Virginia Credit Union location have always been fantastic,…read morefriendly, and helpful. I also really appreciate the assistance I received recently with another account issue. Someone was able to escalate my concern and ultimately help me reach a resolution that I was very happy with. The representative who helped me over the phone was Tashiana (I apologize if I have the spelling wrong), and she was extremely friendly, professional, and helpful throughout the process. I really appreciated how I was treated. The main reason I am writing this review is because I am hoping someone from the appropriate lending department might be willing to reach out to me regarding a personal line of credit. I have submitted an application online, but I have received some confusing and conflicting statuses. On one application, it initially said it would be manually reviewed and then changed to declined within minutes, even though it was after normal business hours. Another application initially appeared to be automatically declined, then changed to indicate that it was under human review, and ultimately showed declined again. I completely understand and respect it if the applications were reviewed and the lending decision is a decline. I am not upset about that. I just wanted to mention the changing statuses in case there is an issue with the online application system that VACU may want to look into. If the applications are in fact being declined, I would very respectfully ask whether someone might be willing to take another look at my situation and see if there is an option that could work for both VACU and me. I have been a lifelong Member One/VACU member, and that relationship means a great deal to me. I did experience a period of financial hardship that resulted in some difficulties with my account, and I fully acknowledge my responsibility for that. Thankfully, that hardship has now passed, and I am hoping to rebuild and continue strengthening my relationship with VACU. I also hope my overall history can be taken into consideration. I previously had an auto loan through Member One/VACU with a perfect payment history, and I have not had issues making the payments on my VACU credit card. I am particularly interested in a personal line of credit because VACU is one of the very few financial institutions in the Roanoke area that I have found offering them. The online application appears to require a minimum request of $2,001, but I would absolutely be willing to accept a smaller amount if that would make an approval possible. I remember Member One offering smaller or starter-type lines of credit in the past, so I would be very interested in something along those lines if VACU has any similar option available today. I am not asking VACU to disregard its lending standards, and I completely understand that there are no guarantees. I am simply hoping someone might be willing to review my overall relationship and see whether a smaller or starter line of credit, or another arrangement, could be offered. My preference is genuinely to continue building my relationship with Virginia Credit Union rather than looking elsewhere. I have been part of Member One/VACU for such a long time that I would much rather find something that works here. I am more than happy to be flexible on the amount and work with VACU toward something that makes sense for both of us. Unfortunately, my work schedule makes it very difficult for me to visit a branch during the week, which is why I am reaching out this way. If someone from the appropriate department could contact me to discuss whether there are any options available or whether my application could be reconsidered, I would sincerely appreciate it. Thank you again to the friendly staff at this location and to everyone who has helped me. I really do value my membership and hope to continue rebuilding and growing my relationship with Virginia Credit Union.

Bill has always been great. 30 years with him doing our returns and family's returns with no issues…read moreeven through audits and needing representation. We've let him manage our retirement accounts more recently and can't say anything bad about him. Can't recommend him enough to other folks for pretty much everything finance related. I hope this family run business is around as long as possible.

we have had our taxes done here for 20 years. unfortunately we having been facing a long uphill…read morebattle with the IRS. The tax depot royally messed up our taxes stating we owed a large amount, of which I will not say. they also failed to file with the state. After multiple calls and messages left no one cared to return our call. we are owed at least a call especially after doing business with him for 20 years. this has been a battle since 2020. unfortunately we have to continue to make payments until the addendum is processed. oh, and this is not the first time he messed our taxes up. the first time we dismissed it, since everyone makes mistake. not this time. I will NEVER recommend this business to anyone!

I tried to exchange a roll of quarters for a $10 bill, and I was refused because I am not a member…read more The manager was very rude about it. I've she made me feel like I was breaking the law.

I have to be honest. When I first saw all the 1 star ratings I was surprised. But after my…read moreunpleasant and disheartening experience with Freedom First I completely understand. They initially touted themselves as the "neighborhood credit union" willing to work with the community and willing to overlook financial challenges to give their customers a break. It couldn't be farther from the truth. I been with them for well over 6 yrs and despite making more money and bettering my credit score I can't get a $200-$500 credit limit increase. Furthermore one of the officers suggested I close my credit card account and one reason given for the denial was because I had (less than $50) minimal balances on my other cards. Any financial expert would know that closing ones credit cards lowers ones credit score. Additionally credit card companies want to see continual usage on the card or they'll close the card for inactivity. Take my advice, don't count on Freedom First to help you improve your credit. They won't!

Great customer service! Would really recommend this agent if you are looking to get any type of…read moreinsurance, answers all questions with patience and has the best knowledge to get you the best option/deal whether is for your business, auto or home. Awesome service!

This location tellers seem professional.But few locations strange characters working there.I was a…read moreteller twice younger born roanoke va.THE new vision banking strange but that's new tech.future.My account got hacked but it's ordering online I think so my.phone purchase.But they thank goodness have fraud dept.I despise they took off call in balance purchases.NOW talk to teller.But They always nice.NOT easiest to get loans.I thought credit union better.Closed a branch.ELECTRIC RD only 1 agent in there nice.Attitude problem same near williamson rd location.Overall it's fine for now

The best customer service out there. Eleanor is always cheerful, helpful and knowledgeable.read more